Absa – Admin Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Liaison Officer Legal and OBS (Collections)

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryThe purpose of the role is to engage with External Debt Collecting (EDC) Agencies, as well as customers to recover and manage bad debt within the Legal and Off Balance Sheet (OBS) and to minimize cost as per Business Policies and Procedures.
A liaison officer is an organized, efficient individual who assists with the management of assigned portfolio between Absa and the EDC (external debt collector). In this role, you will act as the middle person between our organization to ensure EDC’s achieve/exceed their targets provided; assist in achieving Absa goals; streamline operations; resolve issues, improve communications, and generally ensure that the relationship is as beneficial as possible.

Job Description

Key Accountabilities

• Maintain thorough knowledge of the business, as well as an understanding of how EDC performance impacts thereof;
• Monitor, coordinate and communicate strategic objectives of the business
• Collaborate and communicate successfully with the EDC
• Work with other staff members to develop a greater understanding of the business and any issues that arise
• Develop and foster relationship with internal & external stakeholders from various departments
• Collect, analyze and utilize data and feedback to identify opportunities to improve the EDC performance
• Compile reports which are useful for the EDC and oneself to manage the portfolio effectively
• Act as a positive representation of Absa
• Ensure that daily/weekly discussions are held with the EDC’s around performance objectives. This is done in line with the Forecast and Targets.
• Where the target is off track the liaison officer will request an action plan from the EDC as to how they will increase recoveries in terms of their targets.
• The liaison officer will monitor the action plan and if target is still not met, the liaison officer will escalate to the Team Leader.
• The liaison officer will conduct monthly audits on the accounts allocated to the EDC. This will ensure that all business processes were adhered to in terms of the Service Level Agreement (SLA).
• All queries received either internally or externally should be completed within 24 hours depending on the complexity thereof.
• Ensure EDC provide reports as per timelines stipulated in the SLA (service level agreement).
• Operational meetings should be set up monthly and quarterly with the EDC’s to discuss their performance and operational issues that arise during the  month/quarter.
• Ensure that the productivity and quality targets are met as per the agreed performance development plan.
• Ensure that all regulatory requirements are adhered to and comply with Absa policy and procedure to ensure consistency.
• You may be required to participate or support the implementation of projects within the OBS (Off Balance Sheet) and the Legal Recoveries area from time to time.

Education:

• Diploma or equivalent NQF level 5 qualification
• At least two (2) years Banking experience in Collections
• Knowledge of debt legal processes
• Personal Loan and Cheque Product Knowledge

Knowledge & Skills:

• Computer Literacy (Excel, Word, PowerPoint)
• WOZA, NICE, COUPA
• Strong communications skills
• Stress Management
• Time Management
•  Negotiation skills

Key Performance Areas:

• Deciding and initiating action

• Learning and researching

• Entrepreneurial and commercial thinking

• Relating and networking

• Adapting and responding to change

• Persuading and influencing

• Creating and innovating

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Junior Learner

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryParticipate in learning programme/s in order to maximise individual and organisational development benefit/s through the execution of predefined training objectives.

Job Description

Workplace experiences: Attend and participate in all workplace experiences against agreed development objectives | Learning: Attend and participate in all training and development interventions against agreed development objectives | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Administration: Effectively fulfil all required administrative duties, including tracking and reporting | : | : | : | :

EducationGET Certificate: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Head of HR Operations, Governance & Reward

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary• Reporting to the Director, Human Capital Function, the role holder(s) will be responsible undertaking all the Provide HR operations Services locally to employees and business Functions
• Administration of salary and benefits for all Absa Bank Uganda employees
• Custodian of all personnel records including employee database, files and other documentation
• Responsible for the maintenance of HR Operations processes/policy and HR standards within

Job Description

Build and develop the HR Team

• Manage the HR operations team to ensure effective delivery of centralized HR process
• Recruit, induct, and develop a high performing team by embedding formal performance development and informal coaching.
• Encourage frequent knowledge sharing between team members
• Agree performance objectives and standards, ensuring all individuals have Performance Development plans are in place to enhance the capability of staff
• Monitor individual performance, providing feedback, coaching, reward and recognition as appropriate
• Ensure HR administrative activities are delivered in accordance with agreed service levels
• Manage issues and complaints relating to the team
• Manage workflow within the team, forecast changes and schedule resources
• Identify skills gap and set training and development sessions
• Monthly HR Operations meetings with team
• Operations team 1:1 sessions
• Motivate direct reports

Payroll management

• Ensure timely processing of payroll by ensuring set deadlines are adhered to
• Check, verify and sign-off monthly payroll prior to processing to ensure that it is processed in line with laid down procedures.
• Liaise with Finance to ensure regulatory deductions (PAYE & NSSF) are remitted according to set deadlines.
• Sign-off on reconciliation prepared by Payroll Manager on a monthly basis to ensure that errors are corrected and that no significant issues arise.
• Extract and review payroll reports on monthly
• Monitor changes in national employment and tax legislation and ensure implementation

People experience And Service Management

• Ensure delivery of services to People Function customers according to Service Level Agreements
• Ensure feedback is compiled and oversee continuous improvement driven within HR
• Ensure comprehensive operational processes are in place (documented), reviewed, communicated and adhered to
• Implement the required mandatory management controls and ensure that they are understood and adhered to by all staff within the team.
• Manage workflow within the team, forecast/anticipate changes and schedule resources to cope with unexpected work levels
• Ensure the effective use, control and maintenance of Workday and Payroll (VIP)
• Carry out annual Business Continuity Management
• Monitor regulatory and statutory requirements affecting the People Function environment
• Participate HR Operations Forums
• Approve all staff loans and credit cards applications
• Signoff all visa and recommendation letters

HR Process Implementation

• Champion the implementation of HR process change
• Regularly review workload, productivity and resourcing levels to identify process inefficiencies
• Ensure that HR process maps are update

Stakeholder management

• Management of the relationship with third party suppliers that is pre-screening agency medical, WC, GPA.
• Manage relationship with the People Experience team, Governance and Head of HR Operations
• Clarify People Function processes to heads of Functions and line managers

Risk, Governance and Regulatory affairs

• Undertake yearly reviews of existing people policies and appropriate sign-off
• Facilitate all documentation and administrative procedures with local authorities
• Assist Country People Function Leadership Team to deliver best practice with respect to governance, control, processes, procedures
• Support Country People Function team’s skills with regards to people risk, remediation plans, processes and controls
• Oversee the annual review and testing of the People Function Critical Process Assessments and track remediation actions until closure.
•  Ensure all People processes are complaint
• Monitor adherence to the People Function Governance control framework undertaking regular People Function Snap-checks as per snap-check schedule, track and monitor closure of issues identified
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role

Education and experience required

• Bachelor’s degree preferably in Human Resources, or organizational Psychology
• Post Graduate or Masters Degree is Desirable
• A minimum of 5 years in Human Capital
• 2-3 years in handling Reward, Governance and People Experience

Essential

• Broad knowledge of general HR policies and practices to ensure recruitment strategy and policies are complimentary to business/HR strategy and goals.
• Experience in a dynamic complex multi-disciplined business environment where change is constant and demanding
• Understanding of HR services provision and HR customer services.
• Detailed understanding of the techniques to assess and remediate actual practice to ensure compliance across a range of governance standards e.g. Principal Risk Reporting, Risk and Control Assessments

Knowledge and skills: 

• Service provision and management
• Proven HR assessment and audit skills
• Knowledge of Social Security and Tax regulations is essential.
• Risk and Governance.
• Innovative problem solving – ability to challenge the status quo and drive change in behaviours, HR process and instill a culture of governance adherence.
• Highly developed influencing and communication skills with the ability to demonstrate a range of styles and techniques in leadership and communications, including coaching and mentoring
• Understanding of Pension regulatory policies and Pension Administration.
• Organization and prioritization skills
• Comprehensive knowledge of the Staff policies and procedures
• Awareness and knowledge of labour and employment legislation
• Understanding of the bank’s staff allowance entitlements
• Detailed understanding of the business and a broad knowledge of Bank strategies as they relate to HR

Competencies:

• Knowledge of FCR, SAP, VIP, Workday

• Reconciliation and GL management
• Microsoft skills
• Thoroughness and attention to detail
• Meeting customer needs and managing relationship
• Ability to work on own initiative
• Excellent Interpersonal skills
• Ability to work without supervision
• Report Preparation

EducationBachelor’s Degree: Human Resources Management (Required)

Senior Manager Enablement

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job SummaryJoin Absa’s Absa Vehicle Management Solutions team which forms part of Relationship Banking as a Senior Manager Enablement. You will be responsible for technical ownership, implementation and maintenance of core operational platforms and toolsets to support the broader AVMS team.

Job Description

Strategy Formulation and Execution:

·   Collaborate with senior leadership and facilitate the development and implementation of operational systems and strategies that align with AVMS goals. Monitor industry trends and competitive landscape to inform strategic decisions and improve market positioning.

Customer Primacy:

·   Advocate for the AVMS customer by leveraging data insights to enhance service offerings and client interactions. Implement feedback mechanisms to continuously assess customer satisfaction and identify areas for improvement.

Sustainable Growth:

·   Identify opportunities for business expansion and revenue generation through the effective use of data analytics. Develop and track key performance indicators to measure growth initiatives and success.

Client-Driven Innovation and Change:

·   Foster a culture of innovation by driving initiatives that leverage data to create client-centric products and services. Work closely with cross-functional teams to develop and implement change management strategies.

Operational Effectiveness:

·   Streamline data processes and systems to enhance operational efficiency and effectiveness. Establish best practices for data management and utilization across the cluster and organization.

Digital Adoption:

·   Champion the integration of digital tools and technologies to facilitate data-driven decision-making. Provide training and support to staff on new digital platforms and data analytics tools.

Good Governance, Risk, and Compliance:

·   Ensure adherence to regulatory requirements and industry standards in all data-related initiatives.

·   Develop and enforce policies to protect data integrity and confidentiality.

Data Monetisation:

Identify and pursue opportunities to monetize data assets, enhancing revenue streams through analytics. Collaborate with product teams to create data-driven offerings that meet market demands.

Required Experience

Bachelor’s Degree: Business, Commerce and Management Studies / Information Technology

Ten (10) years or more experience in a fleet management environment, of which (5) five years or more must be in a senior role within an Enablement role.

Experience in managing of full change management process and implementation of new technology and adoption.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

CDDM Authoriser

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary1. To receive Mandates from Relationship managers/ Customers.
2. To Scan mandates and capture data from scanned mandates onto sybrin system.
3. To Circulate Ddacc Unpaid reports / Rejected Mandates to Relationship managers on a daily basis.
4. To Resolve Complaints and Queries relating to CDDM from various stake holders.
5. To do Technical Verification of all inward mandates against data held in our Core banking system.
6. Clear Mandate exception queue on a daily basis.
7. To receive reports from other banks for customers who bounced Ddacc 3+ and share with Relationship Managers to engage the Clients and ensure Mandate cancellation forms are received for processing.
8. To generate and send Bounced Ddacc Unpaid 3 + reports to various Banks on a monthly basis.
9. To do DDL Manual Reconciliation on a daily basis

Job Description

Accountability:  Main: – (80%)

Outputs:

• To receive Mandates from Relationship managers/ Customers.
• To Scan mandates and capture data from scanned mandates onto sybrin system.
• To Circulate Ddacc Unpaid reports / Rejected Mandates to Relationship managers on a daily basis.
• To Resolve Complaints and Queries relating to CDDM from various stake holders.
• Perform 100% technical Verification of all inward mandates against data held in our Core banking system.
•  Clear Mandate exception queue on a daily basis.
• To receive reports from other banks for customers who bounced Ddacc 3+ and share with Relationship Managers to engage the Clients and ensure Mandate cancellation forms are received for processing.
• To generate and send Bounced Ddacc Unpaid 3 + reports to various Banks on a monthly basis.

Accountability: Other – Team work (20%)

Outputs:

• Do Call Over duties that will be assigned to you by the team leader/manager
• Prepare all MI`s on time in acceptable quality as allocated by team leader and submit on time.
• Do other duties relating to Clearing of cheques as assigned to you from time to time by team leader / Manager.
• Set PD objectives and have a one on one PD review session with team leader as and when required.
• Participate in all team building events and community events.
• You will be required to perform any other work assigned to you in line with ACM, plus any other duties that may be provided by line manager from time to time.

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, ABSA Operational Risk Framework and internal ABSA Policies and Standards

Work closely with team members as one team to deliver excellent performance and actively participate in team events and morning hurdles.

Click here to apply

We wish you all the best with your applications

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