Absa Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Compliance Monitoring & Testing Officer

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job SummaryThe monitoring of the compliance processes and methodology in all the businesses to ensure policy, regulatory and AML compliance throughout the business unit as well as the implementation, alignment and embedding of the compliance training requirements in the business.

Job Description

Monitoring 60%

Support the monitoring activities for ensuring compliance with Group/BU Compliance policies and local regulatory requirements.
Agree action plans in order to address the monitoring and testing review findings with business
Support effective tracking mechanism of all the reviews and respective findings.
Conduct follow-up reviews on the progress made to address material issues
Provide guidance and support to country on compliance monitoring related activities and queries.
Perform ad hoc compliance reviews on specific matters at the request of the Absa Group Compliance Function or country management.

Training on Policies and Procedures 40%

Support implementation and delivery of the Annual Compliance Training Plan
Monitor and ensure that each employee has completed the required training that enables them to comply with the legal, regulatory and Group policy requirements.
Monitoring and Reporting Management Information of all Compliance training and awareness for the relevant forums and stakeholders
Support all compliance related training projects/ initiatives to fulfilment at an acceptable level regarding content and quality
Retaining evidence that training has been received by each member of staff.
Ensuring that ongoing awareness raising information is provided to staff, including successes within Absa, new typologies and cases, and changes in the legal or regulatory obligations.
Maintaining robust and update Training Database which show, staff name, staff number, branch/department training categories, role, joining date, training/accreditation/attestation date, assessment score, and when next training accreditation/attestation should be undertaken.
Ensuring that the library of training tests/ questions and answer keys is maintained securely.

Education and experience required

Degree in Commerce, Finance, Accounting or Law
Wide-ranging compliance/audit/assurance experience in a financial services environment.

Knowledge and skills:

Comprehensive knowledge of risk management skills, methodology and processes.
Good understanding of current and anticipated Uganda, UK, European and other countries’ requirements and supervisory expectations.
Excellent working knowledge of MS Office applications with a high exposure to spread sheet and data analysis

Competencies:

Delivering results and meeting expectations
Persuading and influencing
Creating and innovating
Deciding and initiating action
Leading and Supervising

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Internal Auditor – Data Analytics

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThe core responsibilities of the Data Analytics Analyst are to:
• Act and deliver in accordance with Internal Audit plans, methodologies, policies and procedures
• Able to adapt to change with an agile working environment
• Execute scoped work (as data analyst and/or data scientist)
• Drive advancement and development in the analytics space through defined strategic initiatives

Job Description

Accountability: Delivery

Arrange access to data warehouses and regularly required data sources.
Arranging the secure receipt of data files from business via multiple channels.
Creation of a data dictionary including definitions and availability (where appropriate).
Build and maintain common data sets regularly required by audit delivery teams.
Assist with data cleaning and preparation for audit delivery teams.
Build and maintain a library of re-usable automated auditing programmes and functional specifications.
Develop sustainable and re-useable Data Analytics models, programs and dashboards to improve the efficiency of ABSA Group Internal Audit and to improve audit coverage.
Development of data analytics models and programmes.
Support audit delivery teams with the development of complex/insightful data analytics tests.
Adhering to data transfer and security requirements.

Accountability: Engagement and Strategy Management

Executing on delivery of strategic initiatives.
Support audit delivery teams with the identification and delivery of analytics solutions.
Provide training to audit staff on how to develop and execute basic analytics programs.

Accountability: Stakeholder Management

Build relationships with data warehouse stakeholders and data providers.
Share knowledge with Internal Audit colleagues and peers in the business. Be open to learn from others through feedback given to you.
Treat all colleagues fairly, regardless of background or circumstance.
Be comfortable to challenge others; be prepared to be challenged.
Update the Data Analytics Champions and Data Analytics Leads with progress of development.
Build relationships with key clients including data warehouse stakeholders and business MI teams.
Build strong relationships and mutual trust with all internal stakeholders (i.e. audit teams).
Understand the needs of client/customer and make decisions using this knowledge.

Accountability: Knowledge Management

Own and drive personal learning to support achievement of career aspirations.
Improve technical knowledge through self-learning or training including mandatory CPE requirements.
Knowledge sharing with Internal Audit colleagues and peers in the business.
Develop/implement data analytics driven business-monitoring programmes to support the Internal Audit teams.
Research & Development of data analytics tools and trends to bolster the team’s knowledge
Where applicable, attend conferences and training to grow the awareness and knowledge base around Analytics and/or Internal Audit.

Accountability: Decision-making and Problem Solving

Develop analytics for all areas of the audit process (risk assessment, controls testing and outcomes testing), as well as using analytics as a tool to support processes and procedures throughout the process.
Update the Data Analytics Director and audit team with progress and observations
Proactively take on additional tasks as requested by Vice Presidents / Directors / Managing Directors.
Suggest practical ways of improving audit work through the use of analytics.

Education and Experience Required

B Degree (Informatics, Statistics, Computer Science, Actuarial Science, Commercials)
Higher Diploma/Certification in Data Analysis or Software Development
Programming / software development experience
Knowledge of data Visualisation/Dashboards tools
(To name a few: Qlik, Tableau, PowerBI, R ggplot, R Shiny, Python)
5 years analytics experience
Relevant professional qualifications or certifications
(To name a few: Statistics, Data Analysis, Data Mining, SAS Certification, DBMS, SQL, TERADATA, Data warehouse, R, Python, Machine Learning)
Experience with advanced analytics
(To name a few: Predictive and prescriptive analytics, development and/or execution of software dashboards) (strongly preferred)
Knowledge about new and emerging data analytics technologies (preferred)
Practical financial services industry knowledge
Experience in risk based auditing or risk/control activities

Knowledge & Skills:

Extensive experience in data analytics (at least 5 years).
Practical experience of development and execution of analytics programs to assess risk and related control environments as part of an internal or external audit role/function, or as part of a risk management function.
Good database knowledge and understanding.
Developing of Visualisation Dashboards.
Programming / software development experience.
Practical understanding of relevant regulatory environment.
Proven track record of high performance in previous roles.
Track record in influencing senior stakeholders.
Leading teams responsible for delivering analytics/self-serve tools etc.
Practical experience with – Data Analysis/Mining, SAS, R, Python, SQL, Server/Oracle/TERADATA/Other RDBMS.
Strong practical knowledge of data mining, data analysis and visualization techniques.

Competencies:

Deciding and initiating action
Learning and researching
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating
Time management and ability to deliver on deadlines
Proactive and energetic
Forward thinking

Special work requirements:

Proactive behaviour in a dynamic environment is key. Ability to identify a need and self-start is critical. Building solutions and packaging deliverables in analytical packages is key for delivery.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Legal Counsel and Company Secretary

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryAccountability: Legal Duties
 Manage Legal and Regulatory Risks (referred to below as ‘Legal & Regulatory’)
 Ensure that the Bank has effective Legal & Regulatory risk control frameworks and processes in accordance with the Absa Group Board Governance Standards.
 Support all business areas and functions in relation to their Legal risks and issues and provide services required to achieve their business and functional objectives.
 In particular, support Compliance with legal advice in relation to regulatory compliance, sanctions, financial crime and money laundering
 Manage relationships with external lawyers using best supplier management practices
 Manage external legal expenditure.
Accountability: Oversight of the Company Secretarial Matters
Ensure that the Company Secretary operates effectively and efficiently as the key liaison between the Board, Management of the Bank and the Absa Group on all Company Secretarial related matters including:
 Ensuring compliance with the Group Governance Framework and ensure that Corporate Governance standards are maintained/improved in the Bank and the Board.
 Implementing the Group company secretarial objectives, as communicated by Group Secretariat from time to time.
 Assisting with audits (governance/legal or otherwise) of the Bank which occur from time to time and ensure the timeous closure of Board related audit issues and remediation of findings.
 Ensuring that financial statements and company registry filings are filed within the statutory deadlines.
 Facilitating submission of regulatory and health & safety issues at board meetings, together with any action plans.
 Providing support to Finance to ensure that the Board approves the Integrated Plans by the due dates.
 Keeping up to date all Board related governance documentation.
 distributing and receiving information critical to the Bank, as it relates to the company secretarial function.
 Formulating and adopting policies within Tanzania for the Function and embedding in the Business.
 Organisation and coordination of Board & Board Committee meetings.
 Preparation of Board Minutes, Resolutions, Powers of Attorney etc timely.
 Maintenance of statutory records.
 Organisation and coordination of general meetings and special general meetings.
 Preparation of minutes of general meetings and special general meetings minutes timeously.
 Filing of Statutory Returns and Procurement of required Licences, required from the function.
 Board Management including induction, training and development of Directors.
 Provision of company secretarial services and advice to senior management within the business.
 Responsibility for processing of notifications to the regulatory authorities, pertaining to the function.
 Monitoring and implementing appropriate Corporate Governance, regulatory and statutory developments and ensuring compliance.
 Managing the Company Secretarial budget for the Bank.

Job Description

Main Accountabilities

Commercial Focus

Proactive approach to identifying, managing and reporting of legal risks and issues.
Can apply legal principles to the business environment and challenges to find solutions and mitigate legal risk.
Positively adapts to change and adjusts approach to provide solutions
Develops strong networks across the organization to get things done.
Exhibits ability to negotiate and influence people to achieve positive outcomes.
Clear and confident communicator who tailors message according to audience

Customer Focus

Understanding of customers stated needs
Offers insightful service provision in response to business issues.
Develops professional relationships with key business areas and maintains relationships in testing situations

Technical Skills and Knowledge

Has a clear logical approach to the issues and provides easy to follow commercial advice

Solution Focus

Takes ownership of problems and fixes what is not right with personal accountability for high quality outputs
Gets involved in projects in the team and across the function to share knowledge and learn new skills

Team Working

Shows enthusiasm for new ideas and contributes to implementation.
Works with others to improve and seeks coaching/ mentoring for self
Involves team members when developing recommendations and utilizes resource to the best effect
Makes the team a fun place to work, supports others to make a success of the team and function and encourages collaborative working.
Gives observable and honest feedback in a timely manner.
Work on team and Function wide initiatives to make Absa a better place

Risk and Control Objectives

In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.
Review the risk and Legal profiles of the business unit on a regular basis and provide consultative support to the Head of Compliance & Legal on changes that are required to rebalance risk and reward where required.
Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.
Keep up to date on all legal and regulatory changes and have the ability to articulate the impact to the Business, be well informed on the industry thinking.
All mandatory training completed to deadline.

Technical skills / Competencies

Strong legal analytical skills.
Strong written and spoken English including legal terminology.
Strong conversational English
Ability to work with figures confidently and to construct and use excel spreadsheets confidently
Computer literate – comfortable user of usual office software packages

Experience, qualifications and other requirements specific to the role

Essentials

Law degree
Admitted as an Advocate.
Preferred
Qualified legal experience (private practice or in-house) dealing with banking and/or commercial issues/clients.

Knowledge and Expertise

Essential

Banking Law
Financial Services Compliance Frameworks
Anti-Money Laundering Frameworks
Retail financial services contractual drafting of terms & conditions / products terms etc.
Commercial banking facility terms and standard security documentation
Sourcing contractual relationships and drafting
HR & Industrial relations knowledge
Civil Litigation knowledge

Absa Purpose Values & Behaviours

Absa’s Values and Behaviors represent the set of standards which governs the actions of all of us who work for the bank and against which the performance of every one of us in Absa are being assessed and rewarded:

Trust
Resourceful
Stewardship
Inclusive
Courage

EducationBachelor Honours Degree: Law, Military Science and Security (Required)

Non-Motor Direct Lines Claims Consultant

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo plan, manage and monitor the implementation of claims management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

Claims assessment: Assess and/or process claims following standard operating procedures | Customer Experience: Handle all customer interactions professionally and efficiently | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Product Control and Assurance Manager – Cards and Payments

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary• Responsible for managing all risks related to Card Business activities and ensuring that the Bank does not suffer from any financial loss or reputational risk emanating from both card issuing and card acquiring.

• Ensure compliance with rules and operations regulations for International Card Associations and Absa Card Business in performing Card Business activities.

• Manage resources to provide outstanding customer service and attain performance excellence.

• Work closely with the Support, Finance, Risk, Legal, Compliance, and Product teams to ensure adherence to the Bank’s policies and a seamless experience for Absa customers.

Job Description

Operations:

Assess financial and fraud risk while onboarding new merchant
Make sure that we are compliant with the Schemes (example; Visa, Mastercard, UPI, etc.)
Be compliant with the Bank of Mauritius
Ensure all product reviews and CPAs are completed within the timeline
Control and Governance to be always on top of the agenda
Build and monitor a strategy that balances fraud mitigation with customer experience, determine customer communication strategies, analyze data, and tweak strategies to minimize false positives.
To contribute to the overall Cards & Payments Business strategy
Provide support in building up Cards & Payments projects business case
Ensure that we have appropriate processes and control to mitigate any risk of fraud, revenue leakage and Operational Risks
Monitor Cards & Payments Business monthly P&L
Responsible for building up the Cards & Payments STP and MTP
Ensure that Card Scheme penalties are kept within the Bank’s appetite
Perform Assurance and other adhoc activities as per the ARO Group Product Control strategy.
Identify and execute Cost Saving opportunities for the Cards Business.

Teamwork:

Ability to work in a team
Support colleagues where required with a view to impact on overall performance
Conduct filing activities where required
Upskilling & sharing knowledge with other peers

Customer Obsession:

Think customer in all interactions
Focus on customer experience
Build trust with the customers through quick decisioning & disbursement
Complaint -Escalation & resolution
Provide solutions to resolve customer complaints
Track & measure complaints as per existing SLA

Risk management:

Follow the Risk procedures & policies of the Bank
Conduct CPA and other Assurance testing for the department
Embed new guidelines
Comply to Regulatory policies
Coach team on policies
Compile documentation for reviews such as Bank of Mauritius, BIA, and others

MI & Analytics:

Perform MI duties

Project Management:

Support and work on some key projects within the Consumer operations space
Drive process improvements in the team
Work on Process improvements along with the team to improve efficiency in the Consumer Ops space

EducationHigher Diplomas: Business, Commerce and Management Studies (Required

Senior Manager Product : Home Loans

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryOverall responsibility for ongoing management of the product portfolio, formulating, managing and executing product and proposition strategies for target segments based on robust and in-depth analytics, insights and customer segmentation.

Job Description

Accountability: Product Strategy and Planning

• Remain abreast of current industry standards locally and internationally to identify opportunities for improvement of Product sets, i.e. ensuring that product standards/offering are parallel or above industry and competitor standards

• Evaluate market opportunities and establish how we can benefit from the ideas/initiatives at a wider Group level.

• Ensure regular assessment of regional market and competitor offerings are undertaken

• Drive and direct product gap analyses as well as the establishment and management of product lifecycles

• Develop pricing, sales and product strategies to grow revenue and gain market share aligned to the sales and relationship team strategies

• Develop the short-, medium- and long-term Absa product and related business strategies across the value chains.

• Formulate Product strategies informed by client strategies/needs to penetrate possible market opportunities in line with the larger business strategy.

• Ensure that the strategy includes conducting on-going local and international market analysis for new and innovative offerings for consideration in the different portfolios and continuous strategic alignment.

• Seek on-going improvement of Product cycle speed

• Ensure that all impacted stakeholders (PSC, Change, IT, Segment etc.) across the Group understand and support the agreed strategies for the area.

• Mobilise and support the implementation of the customer service culture and sales strategy

Accountability: Product Development and Management

• Act as the subject matter expert for new product development and manage the development budget.

• Direct and influence the management and prioritisation of the existing portfolio and new solutions

• Guide the Product team to strategically manage product planning/design/management/ development in the context of a product roadmap based on the product lifecycle with its associated price, promotion, distribution and customer needs objectives.

• Monitor the continuous Product performance analysis in terms of all product parameters (including market share, customer take up, utilisation/activity,financial performance etc.) and create a focus on Market activity to gain traction and market share in the industry.

• Oversee and ensure that the implementation of regular profitability analysis is conducted on all products to determine their continued viability.

• Entrench governance and ensure that the Product development team works with Group Legal and Group Compliance and Group Operations to review product features, processes and procedures to ensure that they are compliant with legal and regulatory requirements (e.g. CPA, Competition Commission etc.) and incorporate best practices and efficiencies.

• Ensure that the Product team actively works with the management teams of the sales and operations/support areas to ensure a common understanding of the services required and the constraints within which those areas have to operate. Initiate process reengineering projects where required.

• Provide direction, guidance and input on the development and management of processes to ensure the effective delivery of products. This includes providing subject matter expertise during the development of sales force training material.

• Entrench the use of industry best practices for product planning, life cycle management, measurement, growth and profitability. This involves addressing the strategies covering the 8 P’s of services (Product, Price, Promotion, Place, Processes, Physical evidence, People and Profitability).

Accountability: Commercial performance

• Deliver commercial performance against annual targets set

• Continuous review of product performance against key SLA’s delivering corrections where necessary

• Identify new revenue opportunities and opportunities for cost reductions

• Ensure on-going BAU compliance of all products to relevant policies

• Implementation of pricing strategy and governance to optimise revenue and to minimise revenue leakage

• Ensure processes for benefit tracking per product and segment is in place

Accountability: Business Management

• Develop and implement a sustainable Business model and marketing strategy for all products in collaboration with Manager for Product Marketing

• Participate in Group and Industry Forums to ensure alignment with the rest of the Group and industry at large.

• Using the defined customer strategy to ensure the appropriate delivery solution is in place to meet the customer needs. Partner with and influence senior leadership

• Implement the best in class customer experience to all clients

• Proactively offer customer solutions to existing and new client base

• Participate in all relevant customer and sales forums and provide feedback to business and align necessary processes

Accountability: Stakeholder Management

• Ensure all stakeholders are fully engaged including Retail, CIB, Operations, IT, Legal, Channels, Segments, Sectors, Finance, Risk and Compliance

• Work closely with stakeholders / other business units in setting targets and driving the product agenda

• Manage key stakeholder relationships

• Manage and maintain key industry stakeholder relationships

• Represent Absa at relevant industry platforms

Accountability: Risk Management

• Ensure processes, control requirements and risk management frameworks that have been designed are understood by all stakeholders and regularly reviewed and updated

• For audit findings that have an impact on the business, agree around the actions required and implement the required actions

• Ensure remediation actions are embedded within the required timelines

• Log and investigate all risk and loss events and ensure the issues are resolved and escalated as per the applicable policy

• Ensure regulatory and compliance training is completed and applied

• Continuously review product lifecycle to identify and mitigate risk areas

• Ensure robust product testing governance

Accountability: People Management

• Work with Human Capital to achieve excellent business results through continuous people development and mentoring activities.

• Entrench the culture of the development of a high-performing team through embedding formal Performance Development and informal coaching and by leading by example.

• Establish and maintain a succession plan for business using the formal Talent Management process for identified talent and an informal process for remaining roles.

• Interview and recruit direct reports and provide support to them during the recruitment of their teams on request.

• Manage complex internal relationships across various functional areas and business units within Absa.

• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.

• Management complex external relationships with Absa vendors and device suppliers including managing joint development of services and solutions of Absa offerings.

• Ensure that processes, control requirements and risk management frameworks that have been designed for the area are followed.

Education and Experience required·

• B-Degree in Commerce/ Finance/ Marketing or NQF Level 7

• B.Sc. or B.Com (Honours) (advantageous)

• 3 – 5 years Banking experience

• 3 – 5 years’ experience in Banking Products development and/or management

• 12 months experience in Banking Products (advantageous)

Knowledge & Skills:

• Competent Problem solving

• Strong Analytical skills

• Knowledge of Home Loans Products

• Knowledge of the Home Loans market

• Innovative “out of the box” thinking

• Project management skills

• Working knowledge of product environment

• Cross functional influence and engagement

• Good stakeholder management and communication skills required

• Knowledge of competitor products

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Specialist: Reporting

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryThis role will primarily focus on creating a reporting calendar, developing templates that best represent our reporting requirements, defining content, and collating information to ensure high-quality reports. Additionally, the reporting specialist will be responsible for checking and validating input to ensure that the final reports presented to the Programme Director meet our high standards.

However, the responsibilities of this role are not limited to reporting. From time to time, the individual will also support the Programme Director in various tasks leading up to reporting periods. We are looking for someone who can demonstrate innovation, proactivity, and forward-thinking to ensure timely and high-quality reporting through project execution and excellence.

Experience in a project or programme environment will be highly advantageous for this role. We believe that the right candidate will bring valuable skills and insights to help us achieve our goals.

To prepare pertinent reporting information for all stakeholders of the business for informed decision making and to support the business.

Job Description

Design and maintain reports:

Design and maintain reporting templates against relevant requirements

Innovation:

Be innovative in the design, collation, quality check and summarising to various stakeholders

Information collation:

Collate required information from relevant sources to ensure that reporting timelines can be adhered to

Administration:

Effectively fulfil all required administrative duties

Compliance and Risk Management:

Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards

Programme Execution:

Support the Programme Director in execution of activities leading up to reporting periods

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Model Operation Subject Matter Expert- SME (Senior AVP)

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo provide leadership and support in the execution of code implemented from Model Deployment in the production environment.

Job Description

Accountabilities:

Assist Deployment Subject Matter Expert (SME) in model implementation processes as described in the MRP and Model Implementation Standard.
Manage Model Risk related to model implementation and deployment.
Manage the Book of Work related to the model execution.
Enable audit – internal and external – and other assurance processes and requirements.
Remediate identified issues relating to audit and assurance.
Review and assess risks and recommend appropriate course of action to mitigate introducing risks into the production environment.
Motivate team members through coaching and mentoring to perform and deliver optimally.

Qualifications:

Bachelor degree in Commerce, Finance or Risk Management, Statistical or Mathematical, Information Technology.
3-5 years’ experience in a similar role (preferred).
SAS: Advanced Certification or relevant experience mandatory.

Technical considerations:

Solid experience in the implementation of code to a production environment taking all aspects relating to process and procedure into account.
Attention to details and controls.
Consider the 3 core discussion and capabilities: SAS, Model Risk and Regulatory knowledge are an added advantage.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Operations Specialist

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryJoin Our Team as an Operations Specialist!

Are you a strategic thinker with a passion for enhancing productivity and driving operational excellence?
Are you ready to make a significant impact in a dynamic, results-oriented environment? If so, we invite you to apply for our Operations Specialist position!

Job Description

About the Role:

As an Operations Specialist, you’ll be at the heart of our mission to improve efficiency and productivity through strategic planning and flawless execution. You’ll offer expert advice, analyze data, manage change, and take charge of key operational responsibilities to ensure our function runs smoothly and effectively.

Key Responsibilities:

Design, implement, and continuously enhance operational strategies and activities.
Oversee and deliver on tactical plans to achieve agreed objectives and outcomes.
Drive initiatives that improve business operations and align with organizational strategy.
Manage budgets, reporting, scorecards, and critical evidence repositories.
Support vendor management, contractor onboarding, and third-party supplier reviews.
Collaborate on Occupational Health & Safety requirements and compliance floor plans.
Maintain communication distribution lists and operational inboxes efficiently.

What We’re Looking For:

A University degree or equivalent qualification. Preferably a qualification in finance.
Exceptional skills in finance, report writing, communication, and analysis.
A proactive approach to deciding and initiating action.
Proven ability to adapt, innovate, and thrive in dynamic environments.

Key Competencies:

Learning and researching: Be curious and driven to improve continuously.
Relating and networking: Build strong relationships and foster collaboration.
Adapting and responding to change: Stay resilient and flexible in the face of new challenges.
Creating and innovating: Deliver solutions that inspire and elevate.

Why Join Us? We’re committed to fostering a culture of excellence, innovation, and collaboration. This is your chance to work with a talented team in a role that offers variety, impact, and the opportunity to grow your expertise.

Apply Today, If you’re ready to take on this exciting challenge.

EducationBachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Actuarial Analyst

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryOverall job purpose
2 to 4 years short term insurance, with experience in short-term pricing, will be preferred.

To provide specialist actuarial support that enables sound commercial advice through the application of probability and related statistical tools and the execution of predefined objectives as per agreed standard operating procedures to support sound management of business performance and financial risk.

Job Description

Key accountabilities

2 to 4 years short term insurance, with experience in short-term pricing, will be preferred.

Perform basic actuarial production processes under general supervision to support sound management of business performance and financial risk.

Processes may include:

1. Analytics and financial reporting to ensure accurate financial reporting and support management decision making:

– Preparation and analysis of data as inputs to actuarial calculations such as reserving

– Production of management information

– Production of experience analyses as an input for pricing exercises

– Production of actuarial exercises such as r pricing

2. Product development and management to enable business performance and drive customer value, including:

– Production of competitor and technical product analysis as an input to product design

– Formulation of product specifications and implementing product enhancements

3. Running models to ensure accurate financial reporting and support management decision making at an advanced level:

– For inputs to processes such as pricing or business case modelling

– Development of and maintenance of specialist software models

4. Management of stakeholders to enable alignment and efficient delivery of business objectives through coordinating activities, planning deliverables, and tracking and reporting progress

EducationBachelor’s Degree: Actuarial Science

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Inbound – Front Office Supervisor

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo review customer service trends and statistics within the allocated portfolio of Absa business units. Assist the business units in identifying customer complaint root causes and develop action plans to remediate. Evaluate standards for the delivery of the desired customer experiences in the bank. Agree and set specific customer metrics targets and SLAs with allocated business units. Act as the main entry point for business for all complaints and related customer experience matters.
To design build and implement digital customer tools based on stakeholder insights to make it easy and convenient for customers to do business.

Providing quality and efficient customer experience to customers through the daily management of the Inbound team to include mentoring, coaching, motivating, recognizing, and rewarding, counselling, training hands on support and problem solving.

Job Description

Customer Experience support

Assist in the Customer Experience roll out of various campaigns to drive customer service related matters.
Keep an evidence file up to date to substantiate adherence to the various Treating Customers Fairly (TCF) principles for auditing purposes |
Customer Service Surveys: Ensure that data required by the survey house is received on time and accurate.
Review reports on problems identified. Assist with the data extraction and administration of survey information for annual Customer Service Measure (CSM) survey. | Statistics
Collection and consolidation of weekly, monthly and quarterly statistics. Track management expenses for Customer Experience costs and expenses | Switchboard Operators Management
Support in the operations of Customer Experience, and any other related matters such as human resources and workforce planning
Events Management
Plan, coordinate and execute events in driving a positive culture of Customer Experience | Internal support:
Provide additional support to the Communication/Marketing areas

Other Key responsibilities

To support the Inbound Consultants in resolving difficult, monotonous, or escalated queries and complaints to ensure satisfactory resolution within agreed SLA.
To roll call and monitor schedule adherence of staff on the shift to ensure availability of resources to handle assigned contact channels. Ensure that breaks are communicated for all Inbound Consultants at the beginning of shifts and monitor to ensure time is well managed on each day.
To prepare shift update reports and conduct pre-shift briefs to share vital information so that Consultants are prepared for their scheduled shift.
To prepare daily and weekly reports on individual and team performance and any other reports as may be assigned.
To maximize productivity and customer experience from the Inbound team all week.
To manage the team’s annual leave schedule to achieve the set target for the Customer Contact Centre.
To manage performance at individual and Centre level to ensure the Call Centre targets and expectations are met through, evaluating query tracker tickets, feedback sessions. The supervisor is to also carry out performance evaluation sessions and follow up on agreed developmental plans.
To carry out real time monitoring through floor walking or management by walking about (MBWA) and utilizing the Avaya Call Management System to look out for agent activity that may require intervention.
To check frequently, maintain record and follow-up restoration of computer equipment and applications in the Contact Centre (i.e., applications used in query resolution, computers, telephone lines, headsets, workstation, connections etc.) to ensure effective means of delivering service to customers.
To communicate and emphasize new or changes in processes, procedures, products, and any other Company related information to ensure the team is updated and accurately resolves customer queries and complaints.
To coach and up skill Consultants on identified product knowledge gaps, work ethics and behavioral aspects to ensure a seamless service delivery.
To ensure that Inbound Consultants adhere to the Bank & Call centre code of conduct.
Acquire and maintain knowledge of bank products and the use of applications to aid in coaching, supporting and performance management process.
To perform any other duties that may be assigned

Experience

· At least 4 years’ experience in banking or Contact Centre operations.

· 3 years Customer handling experience

· Supervisor/leadership role or experience at least 2 years.

Personal Competencies/skills

· A sound knowledge of Financial Operations and systems to appreciate and understand the complexities of the industry and the impact of growing change in technologies.

· A self-starter with good analytical skills.

· Ability to motivate and manage staff with respect to performance.

· Good communication skills both written and verbal.

· Good interpersonal skills

· Results orientated, strongly motivated to achieve.

· Teamwork.

· Leadership skills

EducationHigher Diplomas: Business, Commerce and Management Studies (Required)

Head of Digi Projects

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary• End-to-end ownership of digital projects from conceptualization to project delivery and success
• Work as head of delivery of the digital transformation programme and ensure that delivery is underpinned by a professional approach to programme and project management, ensuring that activity is being delivered on schedule, to agreed quality standards and within budget.
• Delivery of multiple digital solutions across a number of large transformation programmes through an agile methodology, by ensuring consistency in delivery approach and by growing capability in people
• Critical evaluation of business ideas from a customer and a commercial point of view
• Drive out the real business outcomes that are required to realise the customer and business propositions
• Collaborate with internal and external partners to create new products and services
• Accelerate the pace, increase the quality, and reduce the cost of innovation
• Designing and development of all digital channels and digital payments solutions
• Leveraging emerging technologies in solving business problems and designing solutions.
• Ensuring the completion and evaluation of the technical solution design in conjunction with the Solution Architects from the headquarters and is approved in respective forums.
• Facilitate designing of the customer experience (CX, UI and UX) in lines with Absa brand guidelines
• Gathering and generating ideas (from colleagues or other inspirations) that can solve for or has potential to solve for customer or company problems/challenges and incubate these ideas into prototypes.
• Presenting the proof of concept to get go/no go decision from various internal stakeholders.
• Testing, gathering, analysing and providing customer feedback on the customer’s perception of products, solutions, enhancements and prototypes.
• Seek opportunities for extension of channels in start up’s and social media destinations and propositions

Job Description

Key Accountabilities

Managing Digital Banking Services

Work closely with BUs, internal teams to understand goals, challenges, requirements and needs and drive digital transformation of these goals and requirements
Critical evaluation of business ideas from a customer and a commercial point of view
Responsible for facilitating the clear articulation of the end to end customer proposition, supporting the development of a detailed cost and benefits case and collaborating with relevant Business Teams to formulate Business Requirement Documentation
Develop the solution architecture with vendors / Absa Regional Office to meet the business needs
Lead strategic projects from planning to execution and benefits realization with delivery timelines, budget and infrastructure requirements
Ensure Leadership teams across the bank remain informed of Digital initiatives, and have opportunity to co-craft the direction and strategy
Identify opportunities and trends to assist the Head of Digital Transformation & the Head of Digital Transformation & Technology in strategic direction and decision making for the unit
Monitor local and international digital market trends to quickly identify prototype opportunities
Employ best practice and the latest methodology (lean start-up, agile, scrum, developers) to rapidly prototype, create MVP and faster project roll-outs

Strategy, Development & Implementation

Support in the development and lead the delivery of digital strategy and roadmap for Digital Transformation & Technology

Establish project teams, co-ordinate staff engaged in project work and provide leadership, vision, coaching & direction to team members
Ensure that deliverables, objectives and outcomes of the project(s) are achieved as specified, within timescales, to budget and agreed quality standards
Scout for various suppliers across the globe who can help us in our journey or provide solutions / products / services as per the business needs and finalize a supplier through a rigorous due diligence exercise in conjunction with the Sourcing teams.
Leverage and encourage use of emerging technology stack while designing solutions.
Analysing and leveraging on solutions provided by Fintechs across the globe and look for ways to collaborate with them.
Lead project meetings and facilitate workshops as required, producing & presenting written and oral reports/management information to Senior Management and other groups as appropriate
Identify, document, analyse and, if required, challenge internal & external customer requirements, ensuring the project meets business needs / strategic aims
Undertake detailed project planning & documentation (defining project deliverables, success criteria, benefits management, dependencies, change control, risk management) including escalating risks & issues as required.
Closely monitor project progress, performance and quality, including evaluation and benefits realisation
Trouble-shooting & problem-solving, including analysis of the problem & exploration of resolution options.
Offering specialist advice on steps necessary for project recovery establishment of project ‘recovery’ team(s) in order to bring activity back-on track and ensure a successful outcome
Ensuring projects are handed over to support teams, engagement teams and front liners post go live with clear & precise documentations & training materials.

Colleague (Leadership and People)

Work with colleagues in the team to achieve excellent business results through a shared purpose, continuous people development and mentoring activities.
Build strong and productive working relationships with business and senior stakeholders to manage objections
Seek approvals efficiently across the range of product, channel, legal, compliance and risk stakeholders
Responsible for closing down debate on requirements scope and detail in order to keep the delivery on track
Develop a deep sense of ownership and drive a high performance culture that ensures individual and team accountability across levels
Instil motivation in the entire team that will lead into superior performance and the achievement of unified business success through each other.
Discuss the expected business objectives and challenging performance with all direct reports and provide continuous feedback/coaching.
Understand and educate the team about the strategic direction of Absa and ensure its alignment to customer demands, international industry standards with a competitive advantage.
Champion the required cultural change in the business and emphasise appropriate ways of working with
Uphold and create excitement about the Digital Transformation vision and emphasise respect for values and further alignment of individuals actions, practices and processes and its impact on our team and Customers

Customer Experience

Facilitate a customer obsession culture within and across teams for the long term success of the brand and continuous business growth
Develop best-in-class intuitive customer journeys and at the same time aligning with Absa brand guidelines.
Deliver effective customer experience in the Digital Channels environment to enable customer acquisition, retention and cross selling
Ensure regular and proactive communication with the respective customer facing teams on all initiatives, plans and practices
Create Self Service and convenient channels for the customers to ease the banking experience, reduce TAT and cost to serve
Provide insights, key learning’s and digital behavioural trends to relevant stakeholders on digital projects

Control and Governance

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Create a change management program and ensure any changes go through within the approved process with the control and governance processes.
On a monthly basis review all reported incidents or risk events together with supporting investigating documents. Identify high-risk areas and create mechanisms to address risks in future.
Ensure that adequate controls are in place and drive a culture of proactive compliance in the function.
Determine action plans to effectively reduce and manage risk issues related to Absa Internal Audit findings, Management Assurance findings, Compliance issues, SOX requirements and operational risk.
Seek clearances from various stakeholders including compliance, legal, risk, IT etc. on proposed solution and adhere to the organisation’s NAPA process for project / product roll-outs
Ensure bug free release to the production environment including application security, penetration testing and load testing standards of the Bank along with necessary roll-back plan for every change

Role / Person Specification

Education and Experience Required

Bachelors Degree or equivalent
Atleast 5 years’ experience in Financial Services industry
Passionate and committed to over-coming internal barriers to disruptive innovation.

Knowledge & Skills: (Maximum of 6)

Makes prompt clear decisions (Advanced)
Takes responsibility for actions, projects & people (Advanced)
Takes initiative, act confidently, works independently (Expert)
Initiates and generates activity (Expert)
Identifies development strategies (Advanced)
Keeps up to date with competitor info (Advanced)
Relevant business and technology knowledge (Advanced)
Displays leadership(Advanced)
Demonstrates integrity (Advanced)required

Competencies:

Deciding and initiating action
Adapting and responding to change
Entrepreneurial and commercial thinking
Relating and networking
Persuading and influencing
Creating and innovating
Working with people
Contract negotiation

IT Skills: Preferred Know-how

Operating Systems :

Windows 2000/NT/XP/2003/7, Vista, MS-DOS, Linux, Unix

Technology :

ASP, .Net, Java, Java Script, php, Apache

Mobile Tech :

Ionic, Xamarin, Flutter

Databases :

Oracle, SQL, MySQL, Postgre SQL, Mongo, DocumentDB

Emerging Tech / Infra:

AWS, Azure, GCB, Rekognition,S3, EC2, KMS, EKS, Elasticache, AmazonMQ, RabbitMQ, SQS, SNS, SES, WAF, Google TTS, Google STT

Others :

Software Project Management, Business Process Improvement, Business Analysis Techniques etc.

Product Manager (Pan Africa Trade and Working Capital )– Distribution, Syndication and Insurance

Empowering Africa’s tomorrow, together…one story at a time.

Job SummaryTo develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption with regards to legal methodology, governance and delivery objectives and provides dedicated employment legal support.

Job Description

Key Accountabilities

Accountability: Legal Risk

To provide highly specialised legal advice and support to the dedicated areas of support.
Identifying and managing legal risk within the AGL Group that the role supports and is responsible for providing pro-active legal advice, support and risk management.

Accountability: Leadership & Management

Demonstrates strong stakeholder management skills.
Plan and manage projects and matters through to completion, including resourcing.
Contribute to the development and implementation of team objectives and strategy and provide high quality support to the business as required by interacting with different legal and business stakeholders.
Work independently with minimal supervision and demonstrate the ability to supervise where appropriate.
Contribute to team initiatives and Projects.

Accountability: Commercial

Demonstrate strong analytical skills and solve complex problems creatively and effectively.
Drives good cost control behaviour, especially around external spend and consistently deliver against a broad range of competing targets.
Manage litigation, manage external counsel and represent AGL on relevant industry forums and professional bodies where required.
Provide training that is beneficial / informative to internal clients.

Accountability: Risk and Control

Actively raise the profile of the Employment Legal team and the Legal Function and improve on Legal Key Risks.
Manage and create awareness by embedding legal policies and control requirements in all areas of the business.
Provide appropriate challenge and equally be robust in the face of challenges.
Build strong risk partnerships with colleagues in other functions (especially key control areas).
Fully understand the role of legal in AGL and how it interacts with other functions and the business.

Accountability: Teamwork:

Proactively collaborates across different teams and geographies within the Legal Function to break down silos.
Provide objective and constructive feedback and openly shares knowledge and expertise.

Accountability: Technical

Acts as a trusted advisor to business and other Functions and infrastructure areas; understands market and legal developments and their impact on business and keeps up to date of legal developments.
Contribute to industry-wide initiatives and have a good network amongst peer group externally.
Has knowledge of new regulatory requirements and provide comments to draft bills, regulatory documents and regulations issued by any governmental department and/or regulatory body.
Drafting, negotiating, reviewing agreements, policies and procedures and writing opinions.
Advising on transactions and matters involving employment aspects.

Role/Person Specification

Qualifications and Experience

Appropriate Law degree.
Admitted attorney in RSA.
Degree from a leading educational institution with good academic results.
Admitted Attorney in RSA with extensive experience in Employment Law.
At least 5 to 8 years post qualification experience.
Financial services experience (preferred).

Competencies:

Excellent verbal and written communication skills.
Analytical skills.
Innovative & practical solutions.
Influence and persuading.
Stakeholder Management: able to advise at a senior business level and establish credibility with senior stakeholders.
Excellent presentation skills.
Team work & collaboration and ability to work independently with minimum supervision.
Providing timely commercial advice within the legal parameters.

This role is based in Sandton, Johannesburg, although Cape Town-based candidates may also be considered.

EducationBachelor Honours Degree: Law, Military Science and Security (Required)

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Click here to apply

We wish you all the best with your applications

The post Absa Jobs appeared first on Vacancies with Collen.

Compliance Monitoring & Testing Officer

Empowering Africa’s tomorrow, together…one story at a time.

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Empowering Africa’s tomorrow, together…one story at a time.

Operations:

Teamwork:

Customer Obsession:

Risk management:

MI & Analytics:

Project Management:

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Empowering Africa’s tomorrow, together…one story at a time.

Inbound – Front Office Supervisor

Head of Digi Projects

Key Accountabilities

Managing Digital Banking Services

Strategy, Development & Implementation

Colleague (Leadership and People)

Customer Experience

Control and Governance

Role / Person Specification

Education and Experience Required

Knowledge & Skills: (Maximum of 6)

Competencies:

IT Skills: Preferred Know-how

Operating Systems :

Technology :

Mobile Tech :

Databases :

Emerging Tech / Infra:

Others :

Product Manager (Pan Africa Trade and Working Capital )– Distribution, Syndication and Insurance

Empowering Africa’s tomorrow, together…one story at a time.

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