Absa Recruitment: Short-Term Insurance (FAIS) Consultant Retentions Client Service

Absa is currently holding a vacant position for Short-Term Insurance (FAIS) Consultant Retentions Client Service

Closing date: Ongoing

Location: Auckland Park

Job Summary

Short-term insurance personal lines, minimum 3 years’ experience, RE5 completed, 150 Short-term insurance FAIS credits, CPD and FAIS recognised qualification to deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.

Job Description

Customer Experience: To provide service excellence and achieve customer satisfaction | Call Resolution: Resolve incoming client queries by utilising all available tools and ensuring that calls that the relevant queries are escalated to the Client Services Manager once all other avenues have been exhausted.

Quality Assurance of service and calls: Ensuring that all claims information relating to appointment of service is captured on the ASTI system and that the follow up with the service providers is completed so that that quality and productivity standards are met, in all actions with the customers. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

EducationFurther Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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The post Absa Recruitment: Short-Term Insurance (FAIS) Consultant Retentions Client Service appeared first on Scholarly Africa.

Absa Recruitment: Short-Term Insurance (FAIS) Consultant Retentions Client Service Absa is currently holding a vacant position for Short-Term Insurance (FAIS) Consultant Retentions Client Service Closing date: Ongoing Location: Auckland Park Job Summary Short-term insurance personal lines, minimum 3 years’ experience, RE5 completed, 150 Short-term insurance FAIS credits, CPD and FAIS recognised qualification to deliver dynamic …

The post Absa Recruitment: Short-Term Insurance (FAIS) Consultant Retentions Client Service appeared first on Scholarly Africa.

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