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AFMS Group is Recruiting for a Call Centre Agent

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AFMS Group is Recruiting for a Call Centre Agent

AFMS Group currently holding a vacant post for Call Centre Agent to be based in Northern Suburbs, Western Cape

Closing date: 15 August 2024

Location: Northern Suburbs, Western Cape

Position Summary
Issue of the utilisation of the contract CAFMS, co-ordination of CAFMS records and liaison with operations on record co-ordination and log onto on database as the link between the call centre and the technical support, and follow up on all tasks

Key Accountabilities/ Principal Responsibilities

  • Ensure that all duties are performed in accordance with the company’s Quality Management System and OHS Management System requirements

Primary Duties

  • Processing of faults and incidents on the CAFMS
  • Ensure all calls, however received, are logged onto the computer aided facilities management system
  • Escalation of high priority calls to appropriate operational representatives
  • Processing individual records from creation to closure including identifying the fault/incident in technical terms from description, root cause analysis and corrective action provided
  • Issuing all CAFMS records to the correct operational representative
  • Identify and report on records in varying statuses and drive to closure
  • Receive and capture completed records from operations
  • Ensure supporting documentation is uploaded against all records on the CAFMS where applicable
  • Follow up that the task was successfully allocated

Follow up on all tasks

  • Produce daily report on all requests logged on help desk for the applicable onsite managers highlighting present status
  • Ensure all completed tasks are closed
  • Highlight in-completed tasks and drive for closure
  • Update task status for client information
  • Produce CAFMS reports and submit to operational representatives weekly
  • It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time
  • Prescribed procedures may be amended by management as and when required

Key Skills and Experience

  • Grade 12
  • Min 2-year relevant working experience preferably in Facilities Management
  • Computer literate (MSOffice)

People and Management Skills

  • Excellent literacy skills
  • Good interpersonal relations
  • Good communication skills
  • Ability to work in a team
  • Customer focused
  • Good organizational skills and ability to prioritize tasks
  • Ability to use initiative
  • Adhere to deadlines and targets
  • Ability to multi-task
  • Analytical and quick thinking
  • Have a professional attitude
  • Problem solving skills
  • Self-motivated and work independently
  • Take ownership of tasks
  • Integrity
  • Service orientated
  • Take ownership of tasks

Additional responsibilities and skills
The employee acknowledges that alln

duties performed will reflect on the client and will thus act in a professional manner at all times, as FMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels

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The post AFMS Group is Recruiting for a Call Centre Agent appeared first on Scholarly Africa.

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AFMS Group is Recruiting for a Call Centre Agent AFMS Group currently holding a vacant post for Call Centre Agent to be based in Northern Suburbs, Western Cape Closing date: 15 August 2024 Location: Northern Suburbs, Western Cape Position SummaryIssue of the utilisation of the contract CAFMS, co-ordination of CAFMS records and liaison with operations …

The post AFMS Group is Recruiting for a Call Centre Agent appeared first on Scholarly Africa.

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