Amazon Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

Technical Specialist, AWS Trust and Safety

DESCRIPTION

Amazon Web Services (AWS) is the world market leader for cloud infrastructure, services and technologies. Our Trust and Safety (T&S) Digital Messaging Team focuses on scenarios where AWS hosted resources negatively impact third on the Internet in addition to eliminating a wide a range of online risk for AWS services such as Simple Email Service (SES), Simple Notification Service (SNS), Workmail.
The team is key in maintaining the reputation of AWS’s IP Space and email deliverability, vetting potential abuse issues and contacts AWS customers in order to put a stop to these harmful acts. The T&S Team acts as the first line of defense for AWS by analyzing trends and reporting findings to AWS service teams as needed. AWS Customers may experience abuse or attacks on their resources for several reasons including incorrect use of security protocols and/or tools. The team devotes their time and attention to helping identify impactful customer scenarios such as these. They classify incoming reports of abuse while exercising sound judgment in the decisions they make. Team members display strong technical skills while providing complex AWS account support to our customers and other AWS teams. The team works to create trust and maintain customer loyalty by going above and beyond the customer’s expectations to ensure Amazon Web Services remains the most customer centric company on Earth!

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
Own AWS customer issues
Work with AWS service teams, account managers, and customers to ensure a consistent and high-quality level of support
Act as a subject matter expert (SME) and take high-judgement decisions where there may be ambiguity or no established SOPs
Identify day-to-day operational issues and suggest tactical solutions to assist AWS customers and departments
Provide feedback on policies, procedures and tools that need improvement, developing detailed knowledge about AWS specific services and then using that knowledge to identify policies or training gaps
Be able to work independently, while knowing how/when to handle or escalate critical customer issues
Manage their queues effectively by working and moving cases/tickets to relevant departments and providing required follow-up
Raise the bar on performance metrics such as quality, productivity, utilization and attendance
Act as the Voice of the Customer by reporting and acting on observed areas for improvement while actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
Work all reported case types such as Email deliverability and Spam Email and handle related enforcement issues, actions and appeals
Take action on abusive/non-responsive customers (applying throttles when applicable)
Facilitates escalations to other T&S stakeholders and escalates cases judiciously to managers, service, security teams or any other part involved, while continuing to monitor those escalations to resolution
Can distil customer technical needs into clear, concise written documentation (e.g., case, email, etc.) and/or present these findings to an internal engineering team
Able to dive into technical details and drive constructive discussions
Provide mentorship to global peers
Show ability to work both Tier 1 and Tier 2 queues, offering assistance to peers or requesting support through the appropriate channels
Show excellent communication skills, critical thinking and ability to carry out in-depth investigations in order to make accurate decision, monitor trends, spike of customer contacts, identify bad actors and abuse behaviour
Provides leadership and relevant teams with feedback on policies, procedures and tools that need improvement or creation
Due to being a global team with 24×7 operations of the business, must be able to work a flexible work schedule that include early or evening shifts, weekends, public holidays.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Amazon is strongly committed to diversity, and our inclusive culture empowers Amazonians to deliver the best results for our customers. If you are a person with a disability and require adjustments to your interview please let us know. We have specialist teams who manage disability accommodations for candidates through the recruitment process. If you need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT) via acat-africa@amazon.com, or inform your recruiter that you would like support and we will put you in contact with the relevant team.

BASIC QUALIFICATIONS

2+ years experience in a Trust and Safety or similar environment working with issues related to online abuse AND a High School Diploma is a minimum requirement

Good technical knowledge and understanding of Internet security concepts and vulnerabilities (firewalls, common security issues etc.) AND technical support ability and aptitude regarding computing environment and end-user applications, Abuse/Security practices (Spam, Phishing etc.)

Knowledge of email servers/services and best practices & SQL and/or another relational database experience

PREFERRED QUALIFICATIONS

Fluency with Web Technologies, Internet, operating systems, email servers
Understanding of Cloud Computing and AWS services Exceptionally strong customer handling, conflict resolution, and problem solving skills Experience taking ownership and driving resolution on escalated customer issues
Excellent written and verbal communication skills with the ability to summarize technical customer issues or present findings in a team environment
Able to work a flexible work schedule that includes working on early or late shifts, weekends, public holidays

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Associate Professional Services Consultant – Early Career Program

DESCRIPTION

Role starts in March or September 2025

Do you want to experiment with innovative technologies, including Cloud Computing, Machine Learning, and Internet of Things? Are you passionate about educating, training, designing, and building enterprise cloud computing solutions for a diverse and challenging set of customers?

Amazon Web Services (AWS) is seeking recent graduates, early career professionals, and advanced career professionals with limited technical experience interested in jump-starting a career as an Associate Professional Services Consultant.

Successful hires will be put through the Professional Services Consultant Program or the Tech U program depending on your specialization. These are accelerated workforce development programs focused on helping recent graduates and early career professionals build technical and professional skills to jump-start technical careers at AWS. The program features cohort-based training followed by on-the-job-training. You will complete specialized curriculum, shadow AWS experts, and receive coaching and on-the-job training to help you succeed in your new role.

Residents will also prepare to take the certification exams for AWS Certified Cloud Practitioner and AWS Certified Solutions Architect – Associate. During the program’s On-the-Job training phase, you will prepare for additional certifications that align to your role.

Are you ready to embrace the challenge? Come build the future with us.

Associate Professional Services Consultant-
As an Associate Professional Services Consultant, you will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems. As a trusted customer advocate, you will help organizations understand best practices around cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build min-share and broad use of AWS within organizations

The program offers the opportunity to specialize in an area of interest including:

· DevOps Specialist – A leader in building advanced computing systems that harness continuous integration/continuous deployment pipelines and utilize the strengths of cloud computing to build scalable and economical systems for clients.
· Cloud Infrastructure Architect – An expert in cloud-based networking and system rollouts. CIAs specialize in network performance, infrastructure provisioning, and building Application Programming Interfaces (APIs)
· Application Developer – AppDev resources are specialists in designing applications that run natively in the cloud. They are experts in building programs that run on any number of platforms including virtualized instances, containers, or server less architecture.
· Data & Analytics – Data & Analytics role supports our services that leverage data and produce business insights, which may include using Machine Learning/Artificial Intelligence (ML/AI). Helping our customers use and integrate Big Data services in what is arguably our industry’s most exciting space. The portfolio of services covers EMR (Hadoop), DynamoDB (NoSQL), MongoDB, and Apache Cassandra
· Security Consultant – supports our services that have a focus on enabling security specialists using AWS Services including Identity Access Management (IAM), GuardDuty, Shield, Key Management Service (KMS), CloudTrail, CloudHSM, Inspector etc. Within AWS, security is job zero, and we believe that solid security practices are the foundation for using the Cloud. We are looking for candidates who are passionate about working with products targeted for security professionals.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Early Career Talent
When you join Amazon Web Services as a student or recent graduate, you’ll have the chance for your voice to be heard and amplified. That’s because our teams are looking to learn as much from you as you’ll learn from them. Whether you’re graduating with a high school or equivalent diploma, associate degree, bachelor’s degree, MBA, or PhD, we offer a range of early career opportunities across the globe.

Sales, Marketing and Global Services (SMGS)

BASIC QUALIFICATIONS

– A degree in Computer Science / Engineering / Mathematics / Technology / Related science/technical field OR equivalent training, certifications, and/or experience (0-2 years).
– Experience with one of the programming languages like Java, Python, Ruby, Node.js, C#, or C++ OR the interest and technical ability to learn a programming language.
– Written and verbal communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences.

PREFERRED QUALIFICATIONS

– Demonstrated ability to adapt to new technologies and learn quickly.
– Experience with Networking fundamentals including Security, Storage or Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)
– Experience with software development lifecycle (SDLC) and agile/iterative methodologies; Experience with infrastructure as code, ops automation, and configuration management tools such as Chef, Puppet, or Ansible.
– Knowledge of the primary AWS services such as EC2, ELB, RDS, VPC, Route53, and S3.
– Experience around implementing cloud-based technology solutions – in a school project or while working for a company.

Associate Professional Services Consultant Intern 2025

DESCRIPTION

The roles start in June 2025.

At Amazon Web Services (AWS), we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continually evolving and is a place where motivated employees thrive and also where employee ownership and accountability lead to meaningful results.

Amazon is a place where builders can build. Our internships offer exceptional opportunities for you to grow your technical and non-technical skills. From day one, you will be working with experienced engineers who love what they do.

Are you ready to embrace the challenge? Come build the future with us.

Professional Services Consultant Intern
As a Professional Services intern, you will gain hands-on experience in cloud computing, develop business acumen, and learn about Amazon’s peculiar culture. You will work on projects, have the opportunity to obtain the AWS Cloud Practitioner certification, and attend professional development events. You will partner with customers and several AWS teams to craft highly scalable, flexible and resilient cloud architectures that address customer business problems.

The program offers the opportunity to specialize in an area of interest including:

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Harmony
Our team puts a high value on work-life harmony. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment AND WE encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

– Currently in your penultimate or final year of one of the following: Computer Science, Computer Engineering, Computer Information Systems or related science/technical fields.
– Experience with one of the following programming languages: Java, Python, Ruby, Node.js, C#, or C++
– Experience with two or more of the following Networking fundamentals, Security, Storage or Databases (Relational and/or NoSQL), Operating Systems (Unix, Linux, and/or Windows)

PREFERRED QUALIFICATIONS

– Returning to your degree after completing the internship.
– Available to work full-time for 12 weeks
– Good communication skills and ability to effectively articulate technical challenges and solutions to both large and small audiences
– Demonstrated ability to adapt to new technologies and learn quickly

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check. <br/><br/>Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Category Brand Manager , Marketing

DESCRIPTION

As a brand manager, you will be responsible for executing the consumer marketing strategies for multiple product categories and market segments. You will bring your proven creative, analytical and project management capabilities to imagine, plan, implement and optimize customer campaigns. The ideal candidate is a self-starter who is able to prioritize and deliver on deadlines with minimal supervision, has the ability to persuade, inspire and motivate others and drive results. As a brand manager you must be comfortable in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. High judgment, ability to influence, analytical talent, exceptional communications, and eagerness to learn are essential to success in this role.

Key job responsibilities
Identify and implement process improvements and opportunities for innovation and simplification in planograms and merchandising.
Manage creative development and delivery of marketing assets
Collaborate with creative lead on creative assets, providing creative direction and feedback to agency teams to ensure alignment with campaign goals and objectives.
Develop, execute and maintain the planogram program across multiple categories.
Own goals and performance metrics for campaigns; monitor regularly to understand effectiveness of strategy and creative, making recommendations for continuous improvement through post campaign analysis and reporting.
Collaborate with internal teams and brands to drive test and learn campaign mechanics.
Conduct in-depth analyses on site initiatives.
Develop the category’s style guidelines, merchandising calendar, promotions.

BASIC QUALIFICATIONS

Bachelors degree in marketing or equivalent
1+ years of professional non-internship marketing experience

PREFERRED QUALIFICATIONS

Experience in e-commerce, start ups, advertising, commercial
Experience in marketing or marketing research

Motion graphic designer , Marketing

DESCRIPTION

We are looking for a Graphics Designer/Motion graphics who will work on different Cross-channel/Cross-site marketing projects, all aimed at supporting marketing campaigns and offering clients compelling and engaging visual experiences. The candidate should be a learning expert who is creative, analytical and able to deliver to high standards.

Key job responsibilities
– Design marketing and promotional materials including banners posters, social media post campaigns and off-site banners, maintaining high productivity, quality standards and meeting turnaround time targets.
– Design landing pages for brands, Newsletter, new offers & campaign.
– Design, animate, create motion graphics assets for XCM, onsite and other channels.
– Performs other tasks as required to support the publication of a high volume of high-quality videos XCM
– Create Gif Animation
– Create slicing for web pages.
– Work on Google banners for deals & new campaign.
– Create & design new ideas & artwork for events & campaigns.
– Implement creative posts for social media.
– Propose user-centered designs by integrating style guides, creativity, customer feedback, site metrics, and usability findings.
– Exhibit an ability to follow creative lead as expected, and also contribute to push the creative envelope in a constructive, memorable way with the customer in mind.
– Successfully lift and adapt global assets for local use.

BASIC QUALIFICATIONS

– Bachelors qualification in marketing, design or equivalent

PREFERRED QUALIFICATIONS

– – Adobe photo shop, figma and other design platforms

Technical Account Manager, GTSS

DESCRIPTION

On-Ramp Technical Account Manager Job Description
At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability.

The Role
Being part of a pool of trusted advisors you’ll have a direct impact in helping our On-Ramp customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Watch a short video about life as a Technical Account Manager here: https://bit.ly/3alg2gH

Key job responsibilities
Key job responsibilities
· You’ll build solutions, provide technical guidance and advocate for the customer
· Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
· Develop trusting relationships with customers, understanding their business needs and technical challenges
· Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
· Consult with a range of partners from developers through to C-suite executives
· Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
· With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS
· Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning
· Solve a variety of problems across different customers as they migrate their workloads to the cloud
· Uplift customer capabilities by running workshops, brown bag sessions, etc.
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentor-ship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

– 3+ years of technical engineering experience
– Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
– Bachelor’s degree

PREFERRED QUALIFICATIONS

– Experience with AWS services or other cloud offerings
– Experience in internal enterprise or external customer-facing environment as a technical lead

2025 Marketing Intern – 6 month internship

DESCRIPTION

Be involved with planning, executing, and measuring the performance of marketing campaigns.

You will play an integral role in building and engaging our customers via demand and lead generation campaigns; creating effective strategies that will promote the long-term growth of Amazon.

How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow’s innovations in e-commerce.

This is a 6 months full time internship

Key job responsibilities
• Benchmark onsite merchandising best practices globally and develop data-driven recommendations.
• Monitor and optimize performance of marketing campaigns to ensure a flawless customer experience and sustainable growth.
• Develop survey mechanisms and build strategies to optimize internal processes.
• Summarize campaign performance, insights and recommendations for stakeholders
• Build trusted partnerships with the business to influence and support business decisions that promotes improvements and cost reductions.

About the team
If you’re insatiably curious and always want to learn more, then you’ve come to the right place. Depending on your location, country, job status and other requirements, some or all of the following benefits may be available to you as an intern.
• Competitive pay
• Impactful project and internship/role deliverables
• Networking opportunities with fellow interns
• Internships events such as speaker series, intern panels, Leadership Principles sessions, Amazon writing skills sessions.
• Mentorship and career development

BASIC QUALIFICATIONS

– Available to commence an internship in Feb/March 2025.
– You should then be available for 6 months, full time (40h/week) in Capetown
– Recent Graduate or Pursuing a Bachelor’s or Master’s Degree
– Fluent written and verbal communication in English (Level – C1 or higher).

PREFERRED QUALIFICATIONS

Studies within Business, Marketing, Economics, Engineering or similar fields.
– Knowledge in MS Office programs (e.g. Excel, PowerPoint).

Senior Recruiter

DESCRIPTION

At Amazon , we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Are you a strategic hunter that scrapes repositories, mines social media and can engage the most sought-after passive talent? Would you like to be a central part of a recruiting team that is responsible for fueling the rapid growth of Amazon in the MENA region? Do you thrive in high growth ambiguous environments? Are you a process-oriented data driven recruiter that loves to dive deep?

The MENA Recruiting team is seeking a talented, customer-focused Recruiter to join our global recruiting organization. The focus of the role is on driving candidate generation strategies in partnership with your clients. This is a great opportunity to be in a high-visibility role as part of a team focused on making an impact on the business while recruiting for smart, innovative talent.

In this role, you will manage searches against a timeline and utilize experience setting benchmarks and metrics. Our Recruiters thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. You will have the opportunity to draw on your extensive knowledge of Talent Acquisition and functional areas of the business; and forge dynamic relationships with business leaders, hiring managers and HR business partners. You will perform candidate generation, client/account management, prioritize your time in an extremely fast-paced environment, push back when needed, and provide amazing customer service.

Core Responsibilities:
– Partner with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment.
– Recruit passive candidates and gauge chemistry of candidates for fit and motivation rather than simply sell a role.
– Build and maintain network of potential candidates through proactive market research and on-going relationship management; conduct in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high interview-to-offer ratios.
– Interview candidates within the framework of the position specification. Screen, interview and prepare an ideal candidate slate within an appropriate and consistent timeline
– Work with the business, HR, and Compensation to determine appropriate salary ranges and negotiate compensation with candidates.
– Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior-level openings.

BASIC QUALIFICATIONS

– Strong knowledge on ZAF recruiting practices.
– Skilled at partnering with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer expectations.
– Strong orientation on recruiting KPI’s.
– Excellent written and verbal communication skills in English
– 9 + years candidate generation, recruiting or sourcing experience
– Bachelor’s Degree

PREFERRED QUALIFICATIONS

– Mix of agency and corporate recruiting experience a plus
– Retail hiring experience
– Hands-on experience driving Employer branding and candidate experience initiatives.

Executive Escalation (ECR) Specialist , Amazon Devices, Digital Services, and Alexa Support (D2AS)

DESCRIPTION

We are Amazon’s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.

The Escalations Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.

Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.

Key job responsibilities
The core functions of the Executive Escalations Specialist include:

– Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer’s trust in devices.
– Support the managers on the day to day senior Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format provided.
– Dive deep into customer problems, analysing the entire history of customer contacts, to determine root cause
– Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
– Conduct general data analytics related to escalations the team is handling
– Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations. Successfully completes assigned projects.
– Effectively communicate with both internal and external customers by adjusting your communication style to your audience
– Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
– Exercise good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies in order to foster excellent customer service
– Able to communicate technical concepts to non-technical audience

BASIC QUALIFICATIONS

– Fluency in Dutch and English (spoken and written)
– Experience with MS Office (especially Excel)
– Experience interpreting and communicating analytics
– Experience communicating with senior leaders or stakeholders
– flexibility to work one day in a weekend when needed.

PREFERRED QUALIFICATIONS

– Bachelor’s degree or relevant experience
– Customer service or call centre background, highly desirable.
– Proficiency in other languages such as French, or others.
– Proficient project management skills (communication, planning, documentation) and proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).

Senior Transformation Manager, B-BBEE

DESCRIPTION

Are you an experienced Risk Manager in the field of Economic Transformation in South Africa? Have you led and delivered Broad-Based Black Economic Empowerment (B-BBEE) Program(s) for multinationals and/or Johannesburg Stock Exchange listed companies? Are you excited about an opportunity to take actionable steps to drive inclusion, equity and diversity initiatives for a multinational? If these things excite you piques your interest; then the Senior Transformation Manager – B-BBEE for AWS South Africa may be the right opportunity for you!
We are looking for someone who possesses deep technical skills on the strategic implementation of the B-BBEE legislation, with a specific focus on the information and communications technology and/or financial services sector. Demonstrable B-BBEE consulting experience is highly preferred.
The successful candidate in this role will plan, execute, and deliver work products in multiple formats including frameworks, self-service tools, in-person development activities, and specific consultation based on company’s needs. This candidate’s ability to access and analyse quantitative and qualitative data, assess risks, anticipate and manage bottlenecks, address customer concerns, make necessary trade-offs, and balance the business needs as they implement centralised guidance around the economic transformation program execution is critical. This role requires the ability to be a thought leader, customize solutions for the Amazon South African organization and the unique Amazon culture, educate and influence a team of passionate and engaged leaders, and the ability to translate strategies or prior practices into practical and actionable solutions.

Key job responsibilities
 Project Management: Oversee the planning, execution, and delivery of projects, managing resources, timelines, and budgets to ensure successful outcomes.
 This will include:
o implementation of the set B-BBEE strategy for Amazon Web Services
o implementation of Amazon Web Services’ B-BBEE policy, drafting and implementing annual plans and managing and of the business’ annual B-BBEE audit,
o contributing to the development of the business’ B-BBEE strategy in line with the overall organisational objectives and business planning,
o coordinating monthly and quarterly committee meetings, as well as monitoring B-BBEE Scorecard & Reporting to senior and external stakeholders,
o keeping abreast of changes, developments and inputs in B-BBEE legislation and regulations,
o Coordinating internal audits across all B-BBEE pillars to ensure proactive gap closing and preparation for the annual B-BBEE audit, and
o coordinating and managing annual external B-BBEE audit across all B-BBEE pillars, and
o managing the relationship with the appointed B-BBEE Verification Agency.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

BASIC QUALIFICATIONS

Basic Qualifications
 At least 10 years relevant work experience:
 BEE Experience in Consulting
 Demonstrated knowledge and experience in BEE, including DTI Codes of Good Practice,
 Sector Charters, detailed reporting, policy review and verification
 Superior technical expertise in the interpretation and application of BEE legislation, including all elements of the DTI Codes
 Experience with B-BBEE systems analysis and strategy creation

PREFERRED QUALIFICATIONS

Preferred Qualifications
 Relevant business, Masters or Honours degree or, including Bachelor’s Degree in Finance, Accounting and/or Economics
 Personal attributes:
o Drive and motivation,
o Commitment, dedication and pro-active approach,
o Potential for Leadership, organisational, administrative and management skills,
o Excellent analytical and numerical skills, with a focus on problem solving,
o Technically sound with focus on accuracy,
o Numerate with strong attention to detail critical,
o Ability or potential to think strategically,
o Ability or potential to distil complex concepts and issues into simple, well-communicated solutions,
o Ability to research, develop and present key insights, findings and recommendations clearly and concisely,
o Excellent written and verbal communication,
o Ability to manage self with minimal oversight,
o Ability to exercise good judgement to determine when escalation is required relating to matters of conflict, and
o A strong resonance with and personal alignment to the company’s vision

Click here to apply

We wish you all the best with your applications

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