ASSISTANT DIRECTOR: IT SUPPORT

APPLICATIONS : Applications should be e-mailed to Recruitment@cpsi.co.za and the subject of your
email should read ASD: IT Support Ref No: 0001/2025. (Applications received after
the closing date will not be considered). Faxed applications will not be considered.
CPSI reserves the right not to fill the below-mentioned post.

CLOSING DATE : 11 April 2025

NOTE : The CPSI is a National Government Component listed in Part A of Schedule 3 of the
Public Service Act, reporting to the Minister for the Public Service and Administration
(MPSA). The CPSI is a solution-focused effective and efficient public sector
government component playing a leading and catalytic role with regard to Public
Service reform and transformation through innovation. It aims to entrench the culture
and practice of innovation in public service through unearthing existing innovations for
learning and replication. In order to perform this purpose, the CPSI performs the
following functions – Providing the Minister (and her portfolio organisations) with
independent, diverse and forward-looking advice and research, as well as partnerships
that enhance Public Service transformation and reform. Creating an enabling
environment that nurtures, supports and encourages innovation within the structures
and agencies of the South African Government, initiating, implementing and managing
self-sustainable innovation projects in partnership with the private sector and other
relevant stakeholders, implementing special projects that are mandated by the Minister
from time to time. It is the intention to promote re-presentively in the CPSI through the
filling of this position. Applications quoting the correct reference number must be
completed on the new form Z83, obtainable from any Public Service Department or on
the internet at www.gov.za/documents. Applications using the incorrect application
form (old Z83) will not be considered. Each application for employment form (Z83) must
be fully completed (Sections A, B, C & D are compulsory and sections E, F, and G are
not compulsory if the CV is attached), signed, and initialled by the applicant. Failure by
the applicant to fully complete, sign, and initial the application form may lead to
disqualification of the application during the selection process. The application must
indicate the correct job title and the department where the position is advertised. An
application form must be accompanied by a fully detailed CV only. Only shortlisted
candidates will be required to submit certified documents on or before the day of the
interview following communication from Human Resources. All shortlisted candidates
will be subjected to (1) a practical exercise, (2) Integrity (Ethical Conduct), and (3) will
be subjected to personnel suitability checks on criminal records, citizenship or
permanent residency verification, financial records, and qualification /study verification,
and applicants could also be required to provide consent for access to their social
media accounts. Reference checks will be done during the selection process.
Correspondence will be limited to shortlisted candidates only, if you have not been
contacted within three (3) months after the closing date of the advertisement, please
accept that your application was unsuccessful.

POST 11/01 : ASSISTANT DIRECTOR: IT SUPPORT REF NO: 0001/2025

SALARY : R444 036 per annum (Level 09). Annual progression up to a maximum salary of R532
602 per annum is possible, subject to satisfactory performance.

CENTRE : Pretoria, Arcadia

REQUIREMENTS : A Senior Certificate and a 3-year National Diploma / Bachelor NQF in ICT or equivalent
qualification at NQF level 6/7. Additional Certification in IT Service support-related
competencies, including cloud hosting, is an added advantage. 3-5 years’ experience
in ICT Service Desk and/or ICT Incident Management, Server support Network
administration, and management of infrastructure projects in a public sector
environment. Knowledge: Understand ICT Procurement in line with government and
SITA processes and prescripts. Technical support, hardware support, and software
support. Good understanding of network types including LAN, WAN, and Point to Point.
knowledge of Firewalls, Endpoint Security, and Security Gateways. Knowledge of
Transversal Systems including an understanding of BAS emulation Servers would be
an advantage. Knowledge of Public Service Policy Framework, including CGICTPF
(2022), interacting with auditors, managing ICT assets, and supporting innovation
projects. Good interpersonal, analytical, problem-solving, initiative, teamwork, and
communication skills.

DUTIES : Facilitate and coordinate the provision of ICT requests and provide technical support.
Facilitate the ICT incident management processes and monitor progress on assigned
incidents. Management of in-house Firewall and facilitation of hosted Firewall
Management, including spam and IP filtering. Ensure that SLA targets are met. Ensure
that Operational Plan targets are met. Ensure user requests are logged. Manage
infrastructure upgrades and projects as needed. This includes the upgrade of the
servers and network LAN and WAN. Facilitate the configuration and management of
the hosted telephone infrastructure/ PABX service. To support and monitor existing
infrastructure networks new and old access points including cabling. To support and
monitor existing infrastructure, perform preventative maintenance work, backup, and
perform other regular support activities to ensure effectiveness and to provide cover
on such tasks when required. Monitor incidents and call resolutions in line with the
Service Level Agreements (SLAs). Conduct bi-annual user satisfaction surveys and
provide feedback to improve ICT services.

ENQUIRIES : CPSI: Human Resources Tel No: (012) 683 2800/17

We wish you all the best with your applications.

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