Bureau Veritas is hiring for a Call Centre Agent

Bureau Veritas is currently holding a vacant post for Call Centre Agent, and inviting interested and qualifying candidates to apply.

Closing date: 22 July 2024
Location: Johannesburg

Introduction

To make contact with existing and/or potential clients who could benefit from our services within Testing,

Inspection and Certification. The call centre agent will support the business developer by securing appointments with the clients through various channels of communication.

Qualifications

Matric
1 year call centre or related industry experience.
Teamwork & Communication open to support others, Open mind and willing to learning new skills
Proficient in Microsoft 365
Proficiency in both Written and spoken English and excellent
Very good Communication and Listening skills
Experience of working internationally and/or in a multi-cultural environment

Duties and Responsibilities

Communication

Be polite and never speak over the customer, always listen with an intent to understand and not to respond
All calls are to start in English unless there is a valid reason why the call started in a different language
Have constant communication with BD’s regarding appointments scheduling

Appointments

All appointments should have an opportunity of being converted to sales
Manage large amounts of outbound and/or inbound calls in a timely manner
Manage your phone time, breaks, after sales work and idle items
Ensure accurate dispositioning/ wrap up codes

Customer Service

Ensure that all clients are treated fairly with respect
Build sustainable relationships and engage customers by going the extra mile
Follow up on customers where necessary- retain customers who cancelled the appointment
Ensure that when you need to transfer a customer- this not a blind transfer
Never hang up on a customer, all calls are to be closed professionally with a proper greeting

Call process

Follow the call “scripts” when handling different topics
Disposition calls accurately after every interaction
Ensure accurate data capturing, make use of phonetics when collecting data from the client

Research

Research necessary information about companies using available resources
Frequently attend educational seminars to improve knowledge and performance level
Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
Use researched information to seize opportunities to cross sell products when they arise

Key Behaviour

BV Core & Business values
Ethical behaviour
Relationship management
Patience
Problem solving and flexibility

Listening capacity
Friendliness
Teamwork
Positive attitude
Multitask ability
Communication and consultation abilities

Key Skills

Chat channels
CRM
Dialler navigation
Data capturing
Telephony ethics
Objection handling
Selling & Closing technics

Apply Online

The post Bureau Veritas is hiring for a Call Centre Agent appeared first on Scholarly Africa.

Bureau Veritas is currently holding a vacant post for Call Centre Agent, and inviting interested and qualifying candidates to apply. Closing date: 22 July 2024Location: Johannesburg Introduction To make contact with existing and/or potential clients who could benefit from our services within Testing, Inspection and Certification. The call centre agent will support the business developer by securing …