Cape Town Tourism Mobile Visitor & Community Experience Consultant

Job Description

Break out of the shackles of an office environment and find your freedom to explore!
We are looking for our next colleague to join our dynamic team of mobile Visitor & Community Experience Consultants.

Improve the lives of Capetonians through tourism, and innovate, and fearlessly embrace and navigate our exciting, and evolving industry, as you align with our values which is: Putting our People First, Driven by Purpose, Learning to Grow, Innovate to Change and Be Well, Live Well, Work Well.

Prepare yourself for the unknown as each day presents you with different locations, experiences, challenges and responsibilities. At Cape Town Tourism we thrive on taking information to our stakeholders, as we bring their experiences to life. This means we require a bold individual who can drive, navigate, and situate/set up our mobile units at a number of locations and events, central to where all stakeholders can find us.

What Cape Town Tourism and this role can offer you?

• Every day is an adventure, with no one day being the same
• The opportunity to position yourself front and centre of promoting an iconic world class tourist location (brand)
• Your mobility means that you are not office bound, but constantly on the move attending event attractions and malls
• Constant engagement with a diverse stakeholder community – members, tourists, visitors, and attendees
• Massive growth opportunity through on the job ongoing learning and upskilling
• Stable salary with comprehensive pension fund
• Medical aid and gap cover
• Employee wellness programme

 Driven by Purpose

This is no ordinary role, as it calls for a multiskilled individual who enjoys multitasking, through leveraging off our marketing, PR, merchandise, and promotions. Your core focus is to respond to enquiries, through converting them into reservations, sales  and bookings to meet targets.

As a versatile individual you need to be open-minded, resilient, confident and ready to take on the unknown which can be anything from unexpected climate conditions, logistical challenges and sometimes working at events were forecasted numbers might be slow.

You will thrive on attending major events and malls to increase Cape Town Tourism’s presence and visibility within our communities, delivering on key responsibilities:

• Ability to drive sales.
• Assist walk-in and event visitors with their travel, accommodation, and entertainment bookings in addition to retail sales.
• Reference support information through utilising our IT systems, timetables, guidebooks, and reference kits
• Assist with managing and setting up banners, together with selling and restocking merchandise and equipment
• Execute tourism marketing campaigns and events
• Increase our presence within communities and facilitate member activations
• Providing an exceptional positive visitor experience is a given

Qualifications & Experience

• A higher certificate (NQF5) in a related field plus 2 years’ experience working experience within the Tourism, Travel, Events & PR Co-ordination and Management industry sector will equip you with the diverse multifaceted skill set we require of you (consideration will also be given to a business owner who has worked within any of these fields)
• IT literacy to operate on our CRM and understand our booking system, together with utilising social media to drive visitor awareness and elevate our footprint
• Adversity and adaptability to working long hours, in a highly pressurised environment comes with this territory
• Ability to drive a mobile unit 90% of the time is non-negotiable (valid SA driver’s license)
• Strong collaborative skills to market, sell and negotiate

Ready to find your freedom and embark on this diverse and adventurous career, then look no further as Cape Town Tourism is where you want to be.

Cape Town Tourism is committed to Employment Equity and in line with our Employment Equity Plan, preference will be given to suitably qualified and experienced equity candidates.