Capitec Vacancies 2025: Open Jobs/ Application

Deadline: Ongoing / Not specified

Location: South Africa

Capitec Vacancies 2025

Capitec is recruiting and accepting applications for the following vacancies:

CRM Architect – Talent Pool

Purpose Statement

To be a client engagement technical expert and apply and provide data, systems and engineering know how to support, track, develop and improve client engagement programmes, campaigns and prompts throughout the client engagement life cycle.
To conceptualise, articulate, design and build Client Relationship Management (CRM) solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.

Experience

Minimum:

3-5 yrs. technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client centric view.
1-2 yrs. experience working on Salesforce Marketing Cloud and / or other CRM platforms.
Experience of working cross functionally with multiple stakeholders.
Operating in an environment practicing Agile methodology.

Ideal:

3-5 years’ experience in CE to understand data, modelling, selection, systems, and integration points in respect of a client centric view
3-5 years program or business engineering experience project experience

Qualifications (Minimum)

A relevant tertiary qualification in SAFe Program Consultant (SPC) or Similar

Qualifications (Ideal or Preferred)

Honours Degree in Information Technology or Similar

Knowledge

Minimum:

Salesforce Marketing Cloud
Salesforce CRM
Process engineering
Analytics and modelling
System integration, APIs
Customer relationship management principles, tools, and methods
Understanding of data, modelling, selection, systems, and integration points in respect of a client centric view
Stakeholder engagement and management principles and practices
Agile methodology

Ideal:

CX or CE Journey mapping
Technical CRM program building
AI modelling
Digital channel development and integration

MORE OPPORTUNITIES:

Skills

Analytical Skills
Communications Skills
Interpersonal & Relationship management Skills
Planning, organising and coordination skills
Problem solving skills

Conditions of Employment

Clear criminal and credit record

Life Cover Claims Assessor (Talent Pool)

Purpose Statement: To improve claims operational excellence, increase customer satisfaction, minimize losses for Capitec Insurance through accurate and holistic assessment of Life Cover claims, in accordance with terms and conditions of the policy, S.A legislative frameworks and goals, objectives, processes and standards sets by Capitec Life.

Experience

MINIMUM:

Minimum of 3 years of experience in assessing life insurance death claims, preferably within the context of fully underwritten products.

IDEAL:

Practical experience in life insurance underwriting, claims assessment, or related field.
Occupational certificate of course on long-term life Insurance Claims Assessor.

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

A relevant tertiary qualification in Healthcare or Science

Knowledge

MINIMUM:

Understanding of the long-term insurance industry and claims handling processes and
Deep understanding of fully underwritten life insurance policies, including underwriting criteria, exclusions and conditions
Strong understanding of medical terminology, diagnoses, treatments, and causes of death in the context of life insurance claims
Knowlege of relevant legal framework relating to funeral and life insurance claims

IDEAL:

Proven experience in life insurance underwriting, claims assessment, or a related field
Occupational certificate or course on long-term life Insurance Claims Assessor

What you will be required to do

Support Life Cover Claims process set-up
Life cover claims assessment
Life cover claims queries and complains
Stakeholder Engagement

Skills

Administration Skills
Attention to Detail
Decision making skills
Numerical Reasoning skills
Planning, organising and coordination skills

Application

To apply, visit Capitec Bank recruitment portal.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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