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Clicks Group has Various Entry Level Positions: Apply now!

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Clicks Group Limited is currently holding various vacant positions in its various departments and inviting interested and qualifying candidates to apply.

Closing date: Ongoing
Location: Various

Introduction

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty.

Job Objectives:

  • Respond to a targeted amount of telephone calls accurately and in a specified time frame, thereby meeting set service standards.
  • Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution
  • Maintaining the ClubCard database by means of accurately processing information on individual ClubCards
  • Assist customers with Clicks online and Clicks App related queries
  •  Assist customers’ with Clinic Bookings
  • Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organization.
  • To assist with any ad-hoc data capturing e.g. updating customer contact records, as well as outbound calling for ad-hoc service related campaigns
  •  Completing daily productivity reports in excel for any outbound work done.

Experience:

  • 1 years Call Centre Exposure in a Customer Service Environment / 2 years general Customer Service experience

Education:

  •  National Senior Certificate
  • Contact Centre qualification (Desirable)

Knowledge:

  • Consumer Protection Act
  • Customer Service

Skills:

  • Communication Skills
  • Customer Service orientation

Competencies:

  • Relating and Networking
  • Following Instructions and Procedures
  • Working with People
  • Learning and Researching
  • Delivering Results and Meeting Customer Expectations
  • Adhering to Principles and Values
Apply Online

The post Clicks Group has Various Entry Level Positions: Apply now! appeared first on Scholarly Africa.

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Clicks Group Limited is currently holding various vacant positions in its various departments and inviting interested and qualifying candidates to apply. Closing date: OngoingLocation: Various Introduction To provide the required level of customer service to Clicks Group customers, to increase customer loyalty. Job Objectives: Respond to a targeted amount of telephone calls accurately and in a …

The post Clicks Group has Various Entry Level Positions: Apply now! appeared first on Scholarly Africa.

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