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CLIENT LIAISON ADMINISTRATOR X20

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To apply, click on the link at the end of the posts and all the best with your applications.

The Manufacturing, Engineering and Related Services Sector Education and Training Authority
(merSETA,) is a Schedule 3A public entity established in terms of the Skills Development Act (Act
No. 97 of 1998) Registration Number 17/merSETA, /01/04/20 to facilitate skills development for the
Metal and Engineering, Motor Retail and Components Manufacturing, Automobile Manufacturing,
Plastics Manufacturing and New Tyre Manufacturing Sectors Automotive Components
Manufacturing Chamber.

INTERNAL & EXTERNAL ADVERT
We have excellent opportunities for the following professionals to join the Client Services Unit.

Salary Level: R25 963 pm
Fixed-Term Contract: 6 Months

Reference Number: CLA/EC/16/10/2024: Eastern Cape Regional Office x2
Reference Number: CLA/FS/16/10/2024: Free State Regional Office x2
Reference Number: CLA/GN/16/10/2024: Gauteng North Regional Office x3
Reference Number: CLA/GS/16/10/2024: Gauteng South Regional Office x6
Reference Number: CLA/KN/16/10/2024: KwaZulu Natal Regional Office x3
Reference Number: CLA/MP/16/10/2024: Mpumalanga Regional Office x2
Reference Number: CLA/WC/16/10/2024: Western Cape Regional Office x2

Purpose: The position is responsible for providing effective, efficient, and comprehensive administration,
secretarial and support service to the regional office central liaison, regional stakeholders, and managers to ensure that training and development initiatives in the regions are appropriately facilitated.

Key Accountabilities and Responsibilities
The ideal candidate should be able to fulfill and perform the following key accountabilities and
responsibilities:

  • Sound, effective, and efficient administration of all records and information including to
    enable easy accessibility, accuracy, and comprehensiveness of information.
  • Professionally attend, handle and response to all Stakeholder queries ensuring amiable and
    timeous resolution
  • Completing Learner Registrations accurately and timeously ensuring all required information is
    captured accurately and according to procedure
  • When required timeous and accurate preparation of Tranche Payments T2, T3 and T4 ensuring
    all information required is attached and saved for easy accessibility
  • Efficiently and effectively perform secretarial duties to support sound regional administration
  • Efficiently prepare administration for booking for all Trade Test Bookings
  • Apprenticeship Transfer
  • Apprenticeship Recission: 24 A (mutual)
  • Suspensions for Apprentices
  • Suspension for Learners
  • Advise and support stakeholders on processes, procedures, and information relating to skills
    development issues
  • Provide guidance and support to Levy Paying Members in navigating the application procedures
    for Mandatory and Discretionary Grants
  • Provide accurate feedback from the Regional Office to the Central Liaison ensuring clear and
    efficient flow of information between Regional Office and Head Office, including all aspects
    related to Regional Office and Skills Forum Administration
  • Ensure the execution of project initiatives including ad-hoc projects, providing regional assistance
    to all merSETA, projects
  • Maintain efficient office management processes aligned with secretarial best practices, involving
    record-keeping systems, correspondence, communication, and payment requisitions
  • When required assist with effective logistics management for travel arrangements and event
    coordination as needed by the regional office for roadshows and events
  • Accurate capturing of information on the system, ensuring the database is kept up to date
  • Efficiently and effectively generate reports as required to assist the office in achieving its
    targets ensuring accuracy of information
  • Oversee and supervise all apprenticeship related matters including trade test bookings, transfers,
    recission: 24 A, and timelines of learner and apprenticeship programs in alignment with the
    Quality Management System (QMS)
  • Effectively and timeously administer all aspects of the suspension process for Apprentices and
    Learners
  • Continuously track, monitor, and measure individual performance against set standards and
    performance targets
  • Knowledge-sharing, documentation of information and informing key stakeholders on
    new information relating to the unit

Qualifications, Experience, Knowledge, and Skills

  • Diploma or equivalent NQF 6 qualification in Business Administration/ Office Administration/
    Commerce/ Project Management/ Training or Related field
  • 1 year experience in Administration and Customer Relations in merSETA is essential
  • Customer Service Orientation
  • Technical Skill and Competence
  • Attention to Detail Skills
  • Collaboration skills
  • Communication Skills
  • Computer literacy with solid knowledge of MS Word, Excel, Outlook, and Database
  • Knowledge and understanding of Skill Development Legislation

Offer
The merSETA, offers a competitive salary package and an opportunity to work with a dynamic and diverse
team. If you meet the requirements and are interested in this exciting opportunity, please submit your
application for consideration

CLOSING DATE: 16 October 2024

The merSETA, is an equal opportunity employer and preference will be given to suitably qualified
Affirmative Action Candidates and People Living with Disabilities in line with the Employment Equity Plan.
To apply for this opportunity, submit a fully completed job application form, a detailed curriculum vitae
with three references, clearly quoting the Reference Number and region as a subject in the email:

recruitment@merseta.org.za

Should you apply for more than one position, please submit a separate application for
each position you are applying for.

This is re-advertisement of the vacancy applicants are encouraged to re-apply if they are
still interested.
Only short-listed candidates will be contacted. Should you not be contacted within 2 months after
theclosing date, please know that your application was not successful.
The merSETA, reserves the right not to make an appointment.

All the best with your applications.

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