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Client Service Specialist vacancies at FNB
Client Service Specialist vacancies at FNB
Deadline: 20 December 2024
Location: Johannesburg, South Africa
Client Service Specialist vacancies at FNB
Purpose: To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Deliver individual results through personal effort and skill.
Build and maintain strong relationships with our internal and external stakeholders.
Are you someone who can:
- Drive significant growth and profitability in the context of cost management
- Manage costs / expenses within approved budget to achieve cost efficiencies
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads
- Resolve all customer queries efficiently, and within agreed timelines
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets
- Maximise cross sell opportunities and strengthen client relationships
- Prepare business communication that is of a professional standard
- Ensure all communications with clients are professional, resulting in compliments. Ensure client investigation deadlines are met and consultant keeps the client continually in the loop
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Track, control and influence sales activities with the specific aim to increase sales efficiencies
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
- Manage own development to increase own competencies
MORE OPPORTUNITIES:
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You will be an ideal candidate if you:
- Have minimum of Matric as qualification, preferably NQF level 5
- Have Credit Card experience
- Analytical skill
- Problem-solving skill
- Be able to work under-pressure.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where iniative is taken and owned end to end
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment
How to apply
To apply, visit FNB careers portal.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
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