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Contact Centre Sales Agents wanted at Fidelity Services

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,Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clients 

Closing date: Ongoing

Location: South Africa

Minimum Qualifications and Experience:
• Matric/ Grade 12
• A minimum of 2years customer service/sales experience in a call centre environment (with sales lead generation experience.

Main Duties and Responsibilities:

• Processing of Moving Cancellations:

  • Handling Queries and Cancellations for both Dealer, IIP and In-House customers.
  • Handle all cancellation requests
  • Handle all client queries relating to possible cancellations

Client Liaison:

  • Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s
  • Provide Feedback to Customers and always contact via telephone call as first point of contact
  • Keep internal and external customers informed at all times of what the status is in their relocation process

Administration and General:

  • Ability to comprehend, capture and interpret basic customer information.
  •  Ensure that all queries receive are responded to and resolved or escalated internally (if needed) and correct processes followed.
  • Assist with call overflow from Level 1 Agents as and when required to maintain service levels.
  • Communicate and coordinate with internal departments and or branches
  • Ensure that where Reconnections are not possible system removals are booked
  • Qualify and call on all “new leads”
  • Attempt to book appointments with both relocation and reconnection Customers.
  • Schedule appointments in Sales Consultants’ dairies
  • Follow up on all open leads

Behavioral Competencies:
• Customer focus
• Ability to adapt to change
• Understanding others
• Written communication
• Listening
• Drive for results
• Decision Quality

• Professionalism
• Informing and communicating
• Admin skills
• Peer relationships
• Patience
• Problem solving

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The post Contact Centre Sales Agents wanted at Fidelity Services appeared first on Scholarly Africa.

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Support and provide superior service to internal and external customers via phone, email and face to face for walk in customers to ensure FADT retain all clients  Closing date: Ongoing Location: South Africa Minimum Qualifications and Experience:• Matric/ Grade 12• A minimum of 2years customer service/sales experience in a call centre environment (with sales lead […]

The post Contact Centre Sales Agents wanted at Fidelity Services appeared first on Scholarly Africa.

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