Customer Service Agent vacancy at FlySafair

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Customer Service Agent vacancy at FlySafair

Deadline: 31 December 2024

Location: Eastern Cape, South Africa

Customer Service Agent vacancy at FlySafair

FlySafair is recruiting and accepting applications for Customer Service Agent vacancy.

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Lanseria Airport. The successful applicant will report to the Manager: Base Airport

Description

  • Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
  • Assist customers when there are flight disruptions and/or cancellations;
  • Handle and safeguard of confidential information;
  • Address any complaints in a professional and timeous manner;
  • Escalate any problematic issues to the Supervisor on duty;
  • Provide professional Customer service at all times.

Requirements

  • Grade 12 or equivalent;
  • Airport and ticket sales experience;
  • Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
  • Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
  • Excellent understanding of delivering great customer service;
  • Excellent written and verbal command of the English language including proper phone etiquette;
  • Conflict resolution skills.

Personal Attributes:

  • Punctual;
  • High degree of patience and assertiveness;
  • Trustworthy, professional and reliable, including dealing with confidential information;
  • Immaculate timekeeping;
  • The ability to work well under pressure;
  • Practice good time management;
  • Customer focused and service orientated.

MORE OPPORTUNITIES:

Application Guideline:

  • Email applications will not be accepted;
  • Preference will be given to members of under-represented designated groups;
  • Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair reserves the right:

  • Not to proceed with this vacancy;
  • To appoint the selected candidates based on its operational requirement.

How to apply

To apply, visit FlySafair careers portal.

Closing Date: 31 December 2024

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