Share

Customer Service Internship Opportunity at Daddy’s Deals

Posted by:

Anga

|

On:

|

,We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards.

Closing date: 17 December 2024

Location: Cape Town

Daddy’s Deals is a South African marketing and social buying platform that has been curating high quality deals and experiences since 2011. We work with hand-picked, big-name businesses to offer our customers something special while our merchants get access to our ever-expanding database and various marketing initiatives. We believe in building trust with our customers and business partners for long-term success.

Main Responsibilities:

Addressing customer complaints, responding to inquiries, and resolving common issues such as registration, checkout, and guiding users on site functionality through:

  • Inbound phone support
  • Live chat / WhatsApp
  • Email
  • Social media platforms
  • Making outbound calls to follow up with customers or merchants and to check on delivery statuses
  • Meeting and exceeding performance targets related to resolution times, response rates, customer feedback, and service quality     

Qualifications:

  • At least two years’ experience in an inbound call centre environment
  • Fluent in both spoken and written English and Afrikaans
  • Proficiency in a third official language is advantageous
  • Demonstrated ability to deliver exceptional customer service and consistently meet or exceed daily targets
  • Strong verbal and written communication skills (email proficiency is especially important)
  • E-commerce experience preferred, with solid digital skills, including CRM or communication platforms
  • Competent in using backend admin systems, and able to quickly learn new technologies
  • Experience with Freshdesk, Zendesk, or similar tools

APPLY HERE

The post Customer Service Internship Opportunity at Daddy’s Deals appeared first on Scholarly Africa.

,

We are looking for a Customer Service Intern to join our team and help maintain our excellent service standards. Closing date: 17 December 2024 Location: Cape Town Daddy’s Deals is a South African marketing and social buying platform that has been curating high quality deals and experiences since 2011. We work with hand-picked, big-name businesses to […]

The post Customer Service Internship Opportunity at Daddy’s Deals appeared first on Scholarly Africa.

,Opportunities for the young and unemployed youth in South Africa