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DHL Vacancies
To apply, click on the link at the end of the posts and all the best with your applications.
Sales Analyst
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.
Role Purpose
Responsible for the reporting and analysis of the trading / sales activities for South Africa, identifying key areas of opportunities and coordinating the updates of the commercial reporting database, tools and presentations; in full alignment with Global/Regional scorecards and tools. Promotes quality data, and on time delivery of analysis, presentations and scorecards to senior management, sales management and sales executives, and the region. The incumbent will support and promote commercial strategies to meet the company’s profit and growth objectives.
Key responsibilities
· To integrate into the Sub-Saharan Africa business reporting systems, by promoting, coordinating, and supporting data maintenance and updates, by implementing systems to support, monitor and improve data quality maintenance in systems that feed sales management systems such as Comet.
· The incumbent is responsible for the generation of reporting from Global/Regional Tools and provide meaningful analysis of opportunities and gaps to senior management and the sales team as a whole.
· The incumbent will produce daily, weekly, and monthly business forecasts to a high degree of accuracy to allow for informed decision making. The incumbent will be required to set sales targets aligned to the country budget figures every quarter, as well as report on performance against these targets on a monthly basis for commission pay-out purposes
· Analysis will include key performance indicators such as Revenue, Weight, and Shipment growth by product; gap analysis by customers, customer acquisition, retention and development; sales effectiveness and efficiency (Sales activity); ad hoc analysis as required, and monitoring performance of Sales Campaigns as directed by Global/Region.
· The incumbent will be the expert and owner of the commercial databases, scorecards, and analysis tools.
· Will be responsible to implement, facilitate, execute, or coordinate any update or new database or analysis tool that may present itself within the scope of the incumbent’s responsibilities.
· Develop and maintain reporting that provides a basis for competitor analysis.
· Undertake any project or analysis that might be required within the scope of the incumbent’s responsibility.
· Analysis, being able to see the big picture while also understanding the grass root opportunities
· Accuracy, attention to detail
· Communication: Effectively Presenting & Communicating Analysis, Gaps and Opportunities to Senior Management in a simple and compelling way
· Planning and organizing, working under tight and changing delivery deadlines
· Commitment to Excel
· Customer Orientation
· Business acumen
Minimum Requirements
Education & experience
· 3 -5 Years’ sound experience in a business analytical role
· Very Strong MS Office tools skills (Access, Excel, PowerPoint & Word)
· Knowledge of SQL, VBA and Business Intelligence applications (e.g., Power BI, Tableau) and coding.
· Tertiary Qualification (Commercial, Business, Marketing, Data Science) preferred
We are looking forward to your application.
Service Delivery Expert: OTC (Accounts Receivables Clerk)
BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re one of the world’s largest employers, operating in over 220 countries and territories. We’re Europe’s largest postal service, partner for eCommerce and pioneers in secure digital communication. We’re number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you’ll be working for a global company that’s focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we’re looking for…
Service Delivery Expert: OTC (Accounts Receivable Clerk) (Fixed-Term Contract)
Job Purpose:
The Service Delivery Expert in Order to Cash (OTC) will play a crucial role in ensuring the accuracy and timeliness of all financial transactions. This position demands a proactive approach to managing sundry billings, customer follow-ups, statement dispatches, cash collections, and the resolution of credit notes and queries. The role is integral in maintaining seamless operations between Accenture, the Hub, the business, and clients, while also supporting various adhoc finance functions.
Key Responsibilities:
1. Financial Transaction Management:
• Ensure all valid transactions are recorded and invoiced promptly.
• Capture all sundry billings without delays.
• Follow up with customers on outstanding payments.
• Dispatch statements promptly.
• Apply cash collections in a timely manner.
• Clear credit notes and queries efficiently.
• Ensure customer details are captured accurately and on time.
2. Operational Excellence:
• Maintain a robust relationship between Accenture, the Hub, the business, and the client.
• Perform adhoc finance functions as required.
• Regularly follow up on agreed KPIs.
• Support the launch of programs aimed at improving customer, employee, and business partner satisfaction with business processes.
• Keep all system and process documentation up to date at the Shared Services Center (SSC) level.
• Consistently clarify service requirements and obtain relevant inputs.
• Support internal and external audits at the Business Partner level.
• Ensure integration and optimization with other process towers and areas of the business.
• Conduct internal controls, ensuring all change initiatives adhere to company quality standards.
• Handle special processes to support business optimization.
• Actively contribute to projects as a project member.
• Conduct weekly performance and KPI review calls with the outsourced party.
3. System and Customer Relationship Management:
• Responsible for managing one Oracle module.
• Oversee Accounts Receivable and Cash Management for Order to Cash.
• Serve as a role model and motivator for indirect staff (Accenture, the Hub, the business, and the client).
• Ensure efficient customer relationships, respecting cultural environments and histories.
• Maintain operational documentation and systems requirements.
• Adhere to customer-specific procedures and quality standards.
Qualifications:
• Essential: Matric
• Desirable: Degree or equivalent
Experience, Competencies, and Skills:
• Minimum of 3 years of experience in a similar role.
• Demonstrated ability to represent the company professionally.
• Strong relationship management skills with key players.
• Proficiency in language skills and aptitude.
• Ability to perform duties and responsibilities with minimal supervision.
• Team player with strong attention to detail.
• High drive to meet strict deadlines.
• Proven team leadership and development skills.
• Strong customer focus and problem-solving abilities.
• Ability to support and adapt to change.
Performance Indicators:
• Management of Days Sales Outstanding (DSO) within set targets.
• Timely collection and application of cash.
• On-time creation and dispatch of invoices.
• Prompt dispatch of statements.
• Efficient resolution of queries.
• Consistent meeting of deadlines, particularly month-end deadlines.
• Achievement and surpassing of KPIs.
• High satisfaction ratings from customers and business partners.
Languages:
• Proficiency in English, both verbal and written.
Join DHL Supply Chain South Africa as a Service Delivery Expert in OTC and be a key player in delivering excellence in financial operations and customer satisfaction.
All the best with your applications.
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