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Discovery Service Consultant Internships 2025

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Discovery Service Consultant Internships 2025

Deadline: Ongoing / Not specified

Location: South Africa

Discovery Service Consultant Internships

Discovery is currently accepting applications for Service Consultant Internship programme.

Key Purpose: We are looking for Service Consultants who are client centric with a passion for customer service and who embrace our core purpose and and values through every interaction.

Areas of responsibility may include but not limited to:

  • Dealing with multiple telephonic queries from Investors, Brokers and Franchises
  • Dealing with queries through to resolution
  • Dealing with queries focusing on client satisfaction and client retention outcomes
  • Accurate logging of all interactions
  • Achievement of product and soft skills knowledge targets
  • Adhere to risk and compliance requirements
  • Updating callers on the progress of their requests
  • Ensuring that callers receive service in line with Discovery Standards
  • Responsible handling of administrative tasks, including keeping accurate, detailed stats of all queries and correspondence
  • Accurate record keeping and quality feedback to direct line manager
  • Routing queries to the correct departments or teams for adequate resolution
  • Responds quickly to the needs of their callers and to the reactions and feedback of callers
  • Utilizing all the Discovery systems required for all calls, queries and correspondence

Competencies Required

  • Excellent written and verbal communication
  • Speak fluently
  • Display empathy
  • Good listening skills
  • Professional always
  • Self-Motivated and pro-active
  • Service orientated and client centric
  • Focus on customer needs and satisfaction
  • Able to work under pressure and manage deadlines
  • The ability to deliver results and exceed customer expectations
  • Sets high standards for quality integrated with quantity
  • Monitors, maintains quality and productivity
  • Works in a systematic, methodical and organised manner
  • Consistently achieves objective and goals
  • Adaptive to change
  • Patient and objective
  • Accepts new ideas and change initiates
  • Adapts interpersonal style to situational circumstances
  • Displays an interest in new experiences
  • Rapidly learns new tasks and commits information to memory quickly
  • Demonstrates an immediate understanding of newly presented information
  • The ability to work positively with people in a team environment
  • The ability to display respect for the views and contributions of others
  • The ability to consult with others and share information and expertise with others
  • Express opinions, information and key points of a discussion clearly
  • Gathers comprehensive information to support decision making
  • Be able to prioritize work, under pressure and manage deadlines

MORE OPPORTUNITIES:

Personal Attributes and Skills

  • Drives Results
  • Values Driven
  • Optimistic
  • Learns on the Fly
  • Resilient
  • Instils Trust
  • People Savvy
  • Problem Solver
  • Resourcefulness
  • A Team Player
  • Balances work and personal life
  • Open to constructive feedback and learns from it
  • Maintains a positive outlook
  • Focuses productively in a pressurized environment
  • Keeps emotions under control during difficult situations

Qualifications

  • Matric

Technical Knowledge and Experience

  • A Minimum of solid 0 – 1 years
  • Basic mathematical skills
  • Proficiency in MS Office (MS Word, Excel, PowerPoint).

How to apply

To apply, visit Discovery careers portal.

Note: Incomplete applications will not be accepted.

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The post Discovery Service Consultant Internships 2025 appeared first on Careers Office.

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