Eskom is Hirng for a Customer Service position

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,Job Title: Service Agent Customer Service
Company: Eskom
Location: Taung, North West, South Africa
Vacancy Type: Internal
Task Grade: T10
Department: Retail Operations
Business Unit: Gemma Cluster
Reference Number: BS50432211EM
Closing Date: 2/24/2025 (February 24, 2025)

Job Summary:

The Service Agent Customer Service role is responsible for delivering efficient and effective customer service across various specialist areas within a defined geographical region (Taung). The primary focus is on providing a positive customer experience, handling inquiries, resolving issues, and managing customer interactions related to Eskom’s services.

Minimum Requirements:

  • Education:
    • National Diploma or National N Diploma at NQF6 level with 240 credits in one of the following fields:
      • Business Management
      • Communication
      • Marketing
      • Commerce
      • Engineering
      • Social Science
      • Accounting
      • Finance
  • Experience:
    • Minimum of 2 years of relevant experience in customer service or customer relations.

Skills and Competencies:

  • Behavioral Competencies:
    • Integrity
    • Honesty
    • Trustworthiness
    • Professionalism
  • Leadership Competencies:
    • Team player
    • Motivating teams (Implies potential for leading/guiding others)
    • Coaching
    • Mentoring
    • Developing (Suggests a focus on helping team members grow)
  • Knowledge:
    • Service delivery training (Understanding customer service best practices)
    • Snippet Processing Unit (SPU) and prepayment customer tariffs (Knowledge of Eskom’s systems and pricing)
    • Organization processes (Understanding Eskom’s internal procedures)
    • Customer relationship management (CRM)
    • Low voltage maintenance and fault repair (Basic knowledge of electrical systems)
    • Operating regulations for high and low voltage systems (Understanding safety and regulatory requirements)
    • Metering and billing (Knowledge of electricity usage and invoicing)
    • Credit management directive, policy (Understanding credit management processes)
  • Skills:
    • Computer literate (Proficient in using computers and relevant software)
    • Effective time management
    • Interpersonal skills (Ability to interact positively with others)
    • Relationship building (Ability to establish and maintain relationships)
    • Functional and technical skills (Understanding of job-specific tasks)
    • Problem solving and analytical skills
    • Negotiation skills
    • Communication skills (Both written and verbal)
    • Telephone skills
    • Stress management
    • Report compilation (Ability to create clear and concise reports)
    • Bilingual or multilingual (Ability to communicate in multiple languages)
    • Counselling and conflict handling (Ability to de-escalate situations and offer support)

Key Responsibilities (Key Performance Areas):

These outline the main duties the Service Agent Customer Service is expected to perform:

  1. Handle generic service activities: This encompasses a broad range of customer interactions, such as answering inquiries, providing information, and addressing general customer concerns.
  2. Provide customer data: This involves accessing, updating, and managing customer information within Eskom’s systems.
  3. Process quotation and connection activities: This likely involves providing quotes for services, handling applications for new connections, and managing the associated paperwork.
  4. Perform vending and prepaid activities: This refers to the processing of prepaid electricity transactions and assisting customers with related issues.
  5. Build relationships between Eskom and customers: This emphasizes the importance of fostering positive customer relationships and representing Eskom in a professional and helpful manner.

The post Eskom is Hirng for a Customer Service position appeared first on Scholarly Africa.

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Job Title: Service Agent Customer ServiceCompany: EskomLocation: Taung, North West, South AfricaVacancy Type: InternalTask Grade: T10Department: Retail OperationsBusiness Unit: Gemma ClusterReference Number: BS50432211EMClosing Date: 2/24/2025 (February 24, 2025) Job Summary: The Service Agent Customer Service role is responsible for delivering efficient and effective customer service across various specialist areas within a defined geographical region (Taung). …

The post Eskom is Hirng for a Customer Service position appeared first on Scholarly Africa.

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