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eThekwini Municipality – Customer Services
To apply, click on the link at the end of the posts and all the best with your applications.
Senior Clerk
| Closing Date | 2024/08/16 |
| Reference Number | ETH240729-7 |
| Job Number | 34000454 |
| Job Title | Senior Clerk |
| Job Type | Permanent |
| Job Grade | T06 |
| Division | Central And South |
| Department | Customer Services |
| Branch | Regional Offices |
| Vacancy Group | Customer Services |
| Reporting To | Administrator |
| Location – Town / City | Durban |
| Location – Province | KwaZulu-Natal |
| Location – Country | South Africa |
| Special Conditions | N/A |
Job Purpose
To supply a clerical and counter service to new and existing customers for water and other services
provided at the particular location.
Key Responsibility Areas
Undertakes enquiry and counter duties to resolve customer queries and to ensure that the
services provided are in accordance with policies and standards.
- Registers, terminates and transfers accounts via counter or telephones.
- Solves consumer queries and take responsibility to update the account details.
- Investigates all bad debts outstanding.
- Authorises re-connection orders for water and electricity services on receipt of full payment.
- Compiles daily statistics of all counter queries and telephone calls.
- Loads credit authorities for water and electricity via the credit authority system to recover
outstanding debts. - Undertakes data checking, data monitoring and data capturing in order to ensure that
customer and account information is verified and correct
Competencies
- Problem Solving
- Organisational Awareness
- Ethics & Professionalism
- Use of Technology
- Data Processing & Analysis
- Interpersonal Relationships
- Service Delivery Orientation
- Communication
- Client Orientation & Customer Focus
- Cognitive Ability
- Resilience
- Learning Orientation
Essential Requirements
- Grade 12 (NQF Level 4) or equivalent.
- 1 Year relevant experience.
- Computer Literacy.
Preferred Requirements
- 2 Years relevant experience.
| Housing Subsidy | Yes |
| Leave | Yes |
| Medical Aid | Yes |
| Other Allowances | N/A |
| Pension Fund | Yes |
| Remuneration | R172 624.46- R224 081.71 Per Annum |
| 13th Cheque | Yes |
| Contact Name | Human Capital |
| Contact Telephone | 0313118779 |
Customer Services Officer
| Closing Date | 2024/08/16 |
| Reference Number | ETH240726-4 |
| Job Number | 33000914 |
| Job Title | Customer Services Officer |
| Job Type | Permanent |
| Job Grade | T11 |
| Division | Southern |
| Department | Customer Services And Sales |
| Branch | Customer Services |
| Vacancy Group | TRADING SERVICES |
| Reporting To | Professional Technologist (Customer Services) |
| Location – Town / City | ETHEKWINI |
| Location – Province | KwaZulu-Natal |
| Location – Country | South Africa |
Special Conditions
40 hour- 5 day week.
Protective Clothing as per the PPE Schedule.
Job Purpose
To ensure that an efficient and accurate application process is followed and to provide a technical advisory service to the electrical contracting industry.
Key Responsibility Areas
- Investigate reported electrical shocks and the determination of the causes thereof.
- Investigate claims against eThekwini Electricity involving damage to appliances and electrical equipment owned by third parties.
- Provide advice on the requirements of the department codes of practice, S.A.B.S code of practice for the wiring of premises, Electricity supply by-laws and the application of electricity tariffs.
- Investigate into tariff selection, crossed meters, consumption queries and illegal wiring.
- Processing and monitoring of routine power enquiries, supply applications, certificates of compliance, correspondence and customer queries.
- Testing and inspection of electrical installations.
- Provide technical support to the customer service centres
- Negotiating and liaising with consulting engineers, architects, electrical contractors and consumers in connection with electricity service applications.
- Authorise removal of services where appropriate.
Competencies
- Managing Work
- Problem Solving
- Quality Orientation
- Workplace Safety
- Discipline Specific Skills
- Service Delivery Orientation
- Accountability & Ethical Conduct
- Team Orientation
Competencies
- Managing Work
- Problem Solving
- Quality Orientation
- Workplace Safety
- Discipline Specific Skills
- Service Delivery Orientation
- Accountability & Ethical Conduct
- Team Orientation
Essential Requirements
- Trade Tested Artisan (Electrician).
- In possession of a NTC2 or NCV3 in Electrical Engineering from a Further Education and Training College registered with the Department of Education.
- Registration as an accredited person in terms of Clause 9 of the Electrical Installation Regulation of the Occupational Health and Safety Act 1993.
- Valid motor vehicle driving license.
- 3 years relevant experience
- Computer Literacy.
Preferred Requirements
- 4 Years relevant experience.
| Housing Subsidy | Yes |
| Leave | Yes |
| Medical Aid | Yes |
| Other Allowances | N/A |
| Pension Fund | Yes |
| Remuneration | R351 622.62/R456 424.96 PER ANNUM |
| 13th Cheque | Yes |
| Contact Name | HR COUNTER |
| Contact Telephone | 0313113103 |
- Priority will be given to applicants who are underrepresented in terms of race, gender and disability within the occupational level of the respective advertised posts.
- Persons with disabilities are strongly encouraged to apply.
- An employee may be deployed to any of the offices, depots or workplaces of the municipality within its area of jurisdiction.
- Canvassing by councilors or officials in respect of these positions will lead to disqualification of the applicants.
- Occupational assessments may be undertaken as part of the selection process.
- You shall be required to undergo a pre-engagement medical examination.
- Applicants who have not been contacted within three months from the closing date should consider themselves unsuccessful.
All the best with your applications.
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