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FirstRand is Recruiting for an Administrative Post

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Anga

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,The role requires you to manage allocation and quality of work within area of responsibility

Closing date: 19 October 2024

Location: Johannesburg

Are you someone who can:

  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
  • Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
  • Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
  • Comply with governance in terms of legislative and audit requirements.
  • Manage costs / expenses within approved budget to achieve cost efficiencies.
  • Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
  • Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Comply with governance in terms of legislative and audit requirements.
  • Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
  • Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
  • Ensure appropriate skilling and adequate capacity of  team members for the adherence to operational and service standards.
  • Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
  • Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities

You will be an ideal candidate if you:

  • Have Matric 
  • Diploma or Degree 
  • Fluency in English and other South African languages would be ideal.
  • Minimum 2 years experience as a team leader or a similar role in in an insurance contact centre environment, preferably Long-term Insurance
  • Minimum 2 years experience as a Team Leader or a similar role in in an Insurance Contact Centre environment, preferably Long-term Insurance

You will have access to:

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

We can be a match if you are:

  • Adaptable and curious
  • Have a proven successful track record.
  • Thrive in a collaborative environment

APPLY HERE

The post FirstRand is Recruiting for an Administrative Post appeared first on Scholarly Africa.

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The role requires you to manage allocation and quality of work within area of responsibility Closing date: 19 October 2024 Location: Johannesburg Are you someone who can: You will be an ideal candidate if you: You will have access to: We can be a match if you are: APPLY HERE

The post FirstRand is Recruiting for an Administrative Post appeared first on Scholarly Africa.

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