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FlySafair x33 Customer Service Agents 2025
FlySafair x33 Customer Service Agents 2025
Are you passionate about customer service and eager to join one of South Africa’s leading low-cost airlines? FlySafair is inviting applications for 33 Customer Service Agent positions for 2025. This is an excellent opportunity to be part of a dynamic team that is dedicated to delivering exceptional experiences to travelers. FlySafair, operating as Safair Operations, invites applications for a Customer Service Agent position at its Durban base. This temporary role is ideal for enthusiastic individuals passionate about delivering exceptional customer service. The successful candidate will report directly to the Manager: Base Airport.
- Positions Available: 33
- Reference Number: PassengerServices_CustomerServiceAgent_00
- Closing Date: 23 January 2025
Key Responsibilities
As a Customer Service Agent, your primary duties will include:
- Ticketing and Booking Assistance: Helping passengers with ticket sales, bookings, and flight modifications while clearly explaining rules, terms, and conditions.
- Flight Disruptions Management: Assisting customers during flight delays or cancellations with professionalism and care.
- Data Security: Managing and safeguarding confidential information in compliance with company policies.
- Complaint Resolution: Addressing customer complaints effectively and promptly, escalating unresolved issues to the Supervisor when necessary.
- Customer Service Delivery: Upholding the highest standards of customer service at all times.
Job Requirements
To qualify for this role, candidates must meet the following criteria:
- Education: Minimum Grade 12 or equivalent qualification.
- Experience: Prior experience in airport operations or ticket sales is essential.
- Flexibility: Willingness to work weekends, public holidays, shifts, and flexible hours when needed.
- Technical Skills: Proficiency in using computers and Microsoft Office applications (Word, Excel, and Outlook).
- Language Proficiency: Strong verbal and written communication skills in English, coupled with proper phone etiquette.
- Conflict Management: Adept at resolving conflicts calmly and effectively.
Desired Personal Attributes
Successful candidates should embody the following traits:
- Punctuality: Consistently meeting deadlines and maintaining impeccable time management.
- Patience and Assertiveness: Demonstrating a balanced approach in challenging situations.
- Professionalism: Trustworthy and discreet, particularly when handling confidential information.
- Adaptability Under Pressure: Ability to work effectively in high-stress scenarios.
- Customer-Centric Attitude: Maintaining a service-oriented approach with unwavering focus on customer satisfaction.
Application Process
- Email Submissions: Applications submitted via email will not be accepted.
- Employment Equity: Preference will be given to candidates from under-represented designated groups.
- Feedback: If no response is received within two weeks from the closing date, kindly consider the application unsuccessful.