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Guest Relations Officer
To apply, click on the link at the end of the post and all the best with your applications.
| Closing Date | 2024/10/25 |
| Reference Number | ETH240920-2 |
| Job Number | 45000090 |
| Job Title | Guest Relations Officer |
| Job Type | Permanent |
| Job Grade | T10 |
| Division | Stadium Retail And Attractions |
| Department | Commercial And Events Services |
| Branch | Events Sales And Marketing |
| Vacancy Group | MOSES MABHIDA |
| Reporting To | Retail And Attractions Supervisor |
| Location – Town / City | DURBAN |
| Location – Province | KwaZulu-Natal |
| Location – Country | South Africa |
Special Conditions
Required to work extra hours as required for the purpose of the event.
The executive of any function as delegated by the Head of Department or immediate manager in
terms of power indicated in the relevant legislation and related to the functions of this post.
Job Purpose
Provides oversight and support to the Guest Relations Officer in respect of more complicated visitor
enquiries and tours.
Key Responsibility Areas
• Welcoming and hosting Visitors and Tour Operators
• Hosting Visitors on Stadium Attractions by ensuring that two way radios are in good working
order to allow for good communication throughout the shift
• Leading visitor group on the tour route and providing information about the stadium at all
interest points along the tour route
• Ensuring that the harnesses, platform key and indemnity forms are prepared prior to the
tour department time
• Ensuring that the Exhibition centre is cleaned prior to opening at 9am
• Preparing all the equipment prior to the presentation by ensuring that everything is
functioning
• Updating Tour Script and Presentation
• Conducts Checks of Routes and Sky car
• Administration and reporting by preparing daily shift report to give feedback on daily
operation
• Assist at Events by preparing direct signage as required.
Physical Requirements:
Good health and Physically fit.
Must be able to work at heights.
Competencies
Managing Work.
• Planning and Organizing.
• Interpersonal Relationships.
• Communication.
• Service Delivery Orientation.
• Action Orientation.
• Resilience.
• Problem Solving.
• Accountability and Ethical Conduct.
• Learning Orientation.
• Team Orientation.
Essential Requirements
- Diploma (NQF Level 6) in Tourism or Sports Management or any other related and equivalent
qualification. - Valid motor vehicle driving license.
- 2 years relevant experience in a Hospitality or Tourism environment.
- Computer Literacy.
| Preferred Requirements | • 3 years relevant experience in a Hospitality or Tourism environment. |
| Housing Subsidy | Yes |
| Leave | Yes |
| Medical Aid | Yes |
| Other Allowances | N/A |
| Pension Fund | Yes |
| Remuneration | R 311 261.52 – R404 033.88 per annum |
| 13th Cheque | Yes |
| Contact Name | HUMAN CAPITAL OFFICER |
| Contact Telephone | 031 322 5849 |
All the best with your applications.
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