IMasFinance Co-Operative is Hiring: Member Support Assistant/ Back Office Administration

IMasFinance Co-Operative is currently recruiting for Member Support Assistant: Back Office Administration based in Centurion, Gauteng

Closing date: 24 July 2024
Location: Centurion, Gauteng

Purpose:

Provide effective and efficient administrative functions in the membership support unit. Ensure seamless coordination of administrative duties, perform thorough verification and approval processes as a first-line responsibility, and manage data related to financial transactions.

Responsibilities:

Oversee and coordinate day-to-day administrative tasks within the back office
Act as first line of support to all inbound enquiries and handle day-to-day queries
Act as the first line of responsibility for approving transactions within established limits
Perform document control, and maintain detailed and organized documentation related to financial transactions, approvals, and any discrepancies
Capture, prepare and process financial transactions in the Credit Ease system, and ensure all up-to-date documents are linked on Credit Ease system
Issue statements, border letters, settlement quotes, paid-up letters, and request refunds and submit for approval
Process credit balances daily, allocate payments of bank direct deposits, and prepare and process journals

Maintain internal and external relationships including members, colleagues and management
Collaborate with team members to ensure smooth process workflow and timely completion of tasks
Identify opportunities for process improvement within the back-office functions and contribute to the implementation of enhancements
Manage and organize data, ensuring its accuracy, completeness, and confidentiality.
Conduct thorough verification of financial transactions, ensuring accuracy and compliance with internal policies and regulatory requirements
Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives
Liaise with internal departments, members, and external partners to resolve issues, obtain and clarify information, and ensure smooth operations

Adhere to statutory regulations, organisational standards, policies and procedures
Report non-compliance and implement remedial action(s)
Complete and execute Performance Contract
Complete and execute Individual Development Plan
Attend learning and development courses
Participate in peer and team learning initiatives

Qualifications:

Grade 12 with Mathematics and/or Accounting (Essential)
Post secondary non-tertiary education (Essential)
Diploma in Accounting, Finance or related field (Advantageous)

Experience

2 years operational experience in financial services sector (Essential)
1 to 2 years’ call centre experience (inbound and/or outbound)

Knowledge and Skills

Regulatory environment (FICA, NCA, POPIA and Relevant Legislative knowledge)
Analytical Skills and Financial Acumen
Proficiency in MS Office application (MS Word – Intermediate, MS Excel – Advanced, MS PowerPoint – Intermediate)
Interpersonal and Internal and External Communication Skills

Coping under pressure
Conflict handling skills
Problem solving skills
Teamwork, Innovation, Trust, Ownership

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IMasFinance Co-Operative is currently recruiting for Member Support Assistant: Back Office Administration based in Centurion, Gauteng Closing date: 24 July 2024Location: Centurion, Gauteng Purpose: Provide effective and efficient administrative functions in the membership support unit. Ensure seamless coordination of administrative duties, perform thorough verification and approval processes as a first-line responsibility, and manage data related …