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iOCO Internship Programme – Desktop Engineer

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Kickstart your IT career as a Desktop Engineer Intern, where you’ll gain hands-on experience in troubleshooting, system support, and maintaining cutting-edge technology. Work alongside seasoned professionals, learning to resolve technical issues and provide top-notch desktop support. If you’re passionate about tech and eager to grow your skills, this is the perfect opportunity to jumpstart your journey in IT!

Closing date: Ongoing
Location: Cape Town, Western Cape

Skills and Experience

What you’ll do:

  • Remote and onsite user support to users across 4 customers on the precinct
  • General support of end-user computing for hardware, networking, printing, application, OS, and boardrooms equipment
  • Set up and preparation of hardware for distribution to users
  • Achieve expected SLA and quality requirements and KPIs to support client contract objectives
  • Excellent verbal communication to deliver remote or telephonic support
  • Effective time and call management to support contractual objectives
  • Effective use of Call Management System and tools to effectively measure delivery of services
  • Ensure effective resolution of calls within agreed timelines at expected service quality
  • Timeous escalation to ensure resolution within the agreed timeline
  • Frequent and appropriate communication with users wrt the resolution progress of incidents and requests

Your expertise:

  • IT Experience in remote End User Support
  • Microsoft environment
  • Experience in Network Support 
  • Customer support soft skills
  • Strong problem solving
  • Time management

Qualifications required:

  • National Senior Certificate
  • A+ &/or N+
  • Qualifications preferred:
    • MCSE
    • Hardware Certifications are advantageous
    • ITIL Foundation

Other

Other information applicable to the opportunity:

  • Contract Position (1 year)
  • Location: Cape Town – Onsite 
  • Work environment: Working within a team onsite at the client
  • Physical Demands: Assist with moving of IT equipment, walking between sites

APPLY HERE

The post iOCO Internship Programme – Desktop Engineer appeared first on Scholarly Africa.

,

Kickstart your IT career as a Desktop Engineer Intern, where you’ll gain hands-on experience in troubleshooting, system support, and maintaining cutting-edge technology. Work alongside seasoned professionals, learning to resolve technical issues and provide top-notch desktop support. If you’re passionate about tech and eager to grow your skills, this is the perfect opportunity to jumpstart your journey […]

The post iOCO Internship Programme – Desktop Engineer appeared first on Scholarly Africa.

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