Junior Helpdesk Operator Post available at Stefanutti Stocks (Entry level post)

The ideal candidate will have a strong passion for technology, excellent problem-solving abilities, and a desire to grow and develop in the IT field.

Closing date: Ongoing

Location: Western Cape

Responsibilities:

• Provide first-line technical support to end-users via various communication channels, including in-person, phone, and email.
• Diagnose and resolve hardware and software issues, such as computer crashes, network connectivity problems, printer malfunctions, and software configuration errors.

• Install, configure, and maintain computer hardware, peripherals, and software applications.
• Set up and deploy new workstations, ensuring proper installation and connectivity.
• Create and manage user accounts, passwords, and access rights within our IT systems.

• Assist with the maintenance and administration of network infrastructure, including switches, routers, and wireless access points.
• Monitor and respond to system alerts and notifications to ensure the smooth operation of IT systems.

• Escalate complex technical issues to senior IT staff or external vendors when necessary.
• Maintain accurate records of support requests and document troubleshooting steps and resolutions.
• Keep up to date with the latest technology trends and industry developments.

Requirements

• Must have relevant certifications or technical training such as CompTIA A+ or N.

• At least 1 years’ experience in an IT support role or service desk position.
• Solid understanding of computer hardware, operating systems, networking concepts, and software applications.

The ideal candidate will have a strong passion for technology, excellent problem-solving abilities, and a desire to grow and develop in the IT field. Closing date: Ongoing Location: Western Cape Responsibilities: Provide first-line technical support to end-users via various communication channels, including in-person, phone, and email. Diagnose and resolve hardware and software issues, such as …

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