Looking for Your First Job? British Council Offers Customer Service Trainee Opportunities at IELTS Online (No Experience Required)

,The British Council, a global leader in fostering cultural relations, education, and international collaboration, is offering a promising entry-level opportunity for fresh graduates and early-career professionals in India. Based in Noida, Uttar Pradesh, this Trainee position in Operations and Customer Service for IELTS Online is designed to provide valuable hands-on experience in a dynamic, international environment.

About the British Council and IELTS Online

With over 90 years of experience, the British Council supports peace and prosperity by building bridges of understanding through education, arts, culture, language, and creativity. Operating in more than 200 countries and territories, the organization works at the grassroots level in over 100 countries, connecting people and inspiring positive change.

The IELTS Online platform allows test takers worldwide to access one of the most recognized English language assessments conveniently from their homes. Ensuring a smooth and efficient exam process is critical, and this is where the Trainee role plays a vital part.

Role Overview

This trainee position offers an excellent opportunity for individuals eager to develop their skills in customer service and operational coordination within a global testing environment. Over the course of a 12-month fixed-term contract, trainees will learn the essential techniques to deliver exceptional service, manage customer inquiries, and support the seamless conduct of IELTS online exams.

Successful completion of this training period can serve as a stepping stone to a permanent role as an Operations or Customer Service Executive within the IELTS process, opening pathways to a rewarding career in international education services.

Key Responsibilities

Trainees will serve as the first point of contact for test takers, providing guidance throughout the registration process, explaining the features of IELTS online exams, and managing refunds, transfers, and cancellations. They will handle customer queries with professionalism, ensuring each interaction upholds British Council quality standards.

Operational tasks include managing various stages of the customer journey—pre-test preparation, test day management, and post-test activities. This involves maintaining accurate reports, supporting examiner planning, assisting with candidate reconciliation, and ensuring timely declaration of results.

In addition, trainees will be trained to adhere strictly to information security policies, escalate incidents of non-compliance, and follow organizational codes of conduct and IT policies. Flexibility, adaptability to different IT systems, and proficiency in tools like Microsoft Office (especially Excel and Outlook) are essential.

Who Can Apply?

The ideal candidates are freshers or individuals with up to one year of work experience, preferably with experience in voice processes. A minimum graduation score of 50% is required. This role is perfect for motivated, self-starters willing to work in a 24/7 shift environment, including nights, with two days off per week. The position is based in Noida, and candidates must have the legal right to work in India without immigration or visa support.

Compensation and Contract Details

This is a fixed-term contract for one year, offering a fixed salary of INR 2.73 LPA. The role falls under Pay Band 3/I, with a non-negotiable salary. Candidates should be prepared for rotating shifts, and flexibility is a must to accommodate the demands of the testing schedule.

Commitment to Diversity and Safeguarding

The British Council emphasizes its commitment to equality, diversity, and inclusion. It actively encourages applications from under-represented groups, including those with disabilities, guaranteeing interviews for qualified applicants. The organization also upholds strict safeguarding policies to ensure a safe environment for all, especially vulnerable groups.

Application Process

Interested candidates are encouraged to apply through the British Council careers portal before the closing date on June 16, 2025. For any technical issues during application submission, applicants can contact askhr@britishcouncil.org. Please note that applications sent via email, support statements, or resumes outside the designated portal will not be considered.

This trainee role at IELTS Online is an exceptional gateway for young professionals looking to build a career in customer service, operations, and international education services. It offers a unique blend of learning, growth, and the chance to contribute to a globally recognized organization committed to fostering educational excellence and cultural understanding.

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The post Looking for Your First Job? British Council Offers Customer Service Trainee Opportunities at IELTS Online (No Experience Required) appeared first on Scholarly Africa.

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The British Council, a global leader in fostering cultural relations, education, and international collaboration, is offering a promising entry-level opportunity for fresh graduates and early-career professionals in India. Based in Noida, Uttar Pradesh, this Trainee position in Operations and Customer Service for IELTS Online is designed to provide valuable hands-on experience in a dynamic, international …

The post Looking for Your First Job? British Council Offers Customer Service Trainee Opportunities at IELTS Online (No Experience Required) appeared first on Scholarly Africa.

,ScholarlyAfrica.com is an online platform dedicated to connecting job seekers with international and global career opportunities, particularly focusing on roles within esteemed organizations such as the United Nations and various other international entities. The platform serves as a comprehensive resource for individuals aspiring to advance their careers in the global job market. In addition to job listings, ScholarlyAfrica.com offers valuable career tips, insights, and resources to help candidates enhance their applications, prepare for interviews, and navigate the complexities of international employment. By fostering a community of diverse professionals, the platform aims to empower users to seize opportunities and build impactful careers across borders.