Merchant Support Agent vacancy at Capitec Bank

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Merchant Support Agent vacancy at Capitec Bank

Deadline; Ongoing / Not specified

Location: Bellville, South Africa

Merchant Support Agent vacancy at Capitec Bank

Capitec Bank is recruiting and accepting applications for Merchant Support Agent vacancy.

Purpose Statement: To provide 24/7 real- and non-real-time support to Capitec Bank Merchants; Employer Salary Transfer Facility (ESTF) clients and Merchant Services Field staff through inbound and outbound telephone calls and other communication channels.

Experience

MINIMUM:

  • School leavers are eligible to apply for this role.

IDEAL:

  • Customer service experience and administration in a Business Services environment
  • Technical Support via a call centre
  • 1 – 2 years inbound and outbound contact centre

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

  • Certification in Communication

Knowledge

MINIMUM:

  • School leavers are required to have subjects related to business management or communication.

IDEAL:

  • Call centre processes and procedures
  • Customer care and service protocol
  • Technical knowledge (systems and software)
  • Understanding of business services banking products

MORE OPPORTUNITIES:

Skills

  • Communications Skills
  • Attention to Detail
  • Problem solving skills
  • Influencing Skills
  • Interpersonal & Relationship management Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)

Conditions of Employment

  • Clear criminal and credit record
  • Willing to work regular shifts or weekends or rotational standbys

Application

To apply, visit Capitec Bank recruitment portal.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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