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Mr Price – Call Centre
To apply, click on the link at the end of the posts and all the best with your applications.
Telesales Agent (mobile) Mr Price Money
Job Description
As a Telesales Agent at mr price money, you’ll have the exciting opportunity to connect with our existing customers and introduce them to our latest telco products.
Using dynamic campaign scripts, you’ll drive sales and help our customers stay connected.
Responsibilities
Direct Sales:
- Contact prospective customers to present information and explain available products.
- Deliver prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers. Ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence.
- Update customer details and communication on customer debtor system (CDS). Ensure quality of calls in line with service level agreements (SLA’s).
Updating Personal Information:
- Accurately updating customers’ personal, employment and contact details to ensure right party and regular contact when collecting on overdue accounts.
What’s in it for you
- Achieve your targets and enjoy uncapped incentives.
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
Education:
- Grade 12 or equivalent
Experience:
- At least 1 year telesales experience in a call centre
Knowledge and skills
- A strong understanding of sales techniques and the telecommunications industry
- Ability to influence and convince customers with ease.
- Thrive in a goal-oriented environment and love to exceed expectations
- Handle rejection gracefully and bounce back quickly.
Telesales Agent (Insurance) Mr Price Money
Job Description
The Telesales Agent will engage with potential and existing customers over the phone to promote and sell a range of insurance products.
This role involves understanding customer needs, explaining policy features, and guiding customers through the purchasing process to ensure they select the best insurance solutions for their requirements.
The agent will also handle customer inquiries, provide excellent service, and maintain accurate records of sales and customer interactions.
Responsibilities
Direct Sales:
- Contact prospective customers to present information and explain available products.
- Delivered prepared sales talks, reading from a script that describes products, in order to persuade potential customers to purchase a product. Explain products and prices, and answer questions from customers.
- Ensure FAIS and FICA standards are adhered to when dealing with customer calls and correspondence. Update customer details and communication on the customer debtor system (CDS). Ensure the quality of calls is in line with service level agreements (SLAs).
Updating Personal Information:
- Accurately updating customers’ personal, employment and contact details to ensure right party contact.
What’s in it for you?
- Achieve your targets and enjoy uncapped incentives.
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
- Minimum of Grade 12 (Matric) qualification.
- At least 1 year of proven experience in a sales environment, with a focus on selling life insurance policies.
- RE5 and FAIS certifications is a strong advantage.
- Solid understanding of FSB compliance, including the Code of Conduct and relevant legislation such as the NCA and POPI Act
Collections Agent Mr Price Money (FS)
Job Description
The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies
Responsibilities
- Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
- Efficiently processing customer refunds, processing and reviewing account adjustments
- Resolving client discrepancies and short payments
- Accurately updating customers’ personal, employment and contact information to maintain their details
- Effectively rehabilitating customers through excellent customer service standards
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
What’s in it for you….
- Achieve your targets and enjoy uncapped incentives.
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
- Grade 12
- 6 – 12 months experience in collections within a call centre environment
- Understanding of the life-cycle of an account and the collection process
- Knowledge of NCA requirements pertaining to collections and credit control
- Strong negotiation skills
- Excellent communication skills
- Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.
Collections Agent Mr Price Money (FS)
Job Description
The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies
Responsibilities
- Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
- Efficiently processing customer refunds, processing and reviewing account adjustments
- Resolving client discrepancies and short payments
- Accurately updating customers’ personal, employment and contact information to maintain their details
- Effectively rehabilitating customers through excellent customer service standards
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
What’s in it for you….
- Achieve your targets and enjoy uncapped incentives.
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs and benefits
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
- Grade 12
- 6 – 12 months experience in collections within a call centre environment
- Understanding of the life-cycle of an account and the collection process
- Knowledge of NCA requirements pertaining to collections and credit control
- Strong negotiation skills
- Excellent communication skills
Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity.
Collections Agent Mr Price Money FS (Night Shift)
Job Description
The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies
Responsibilities
- Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
- Efficiently processing customer refunds, processing and reviewing account adjustments
- Resolving client discrepancies and short payments
- Accurately updating customers’ personal, employment and contact information to maintain their details
- Effectively rehabilitating customers through excellent customer service standards
- Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.
What’s in it for you?
- Uncapped incentive when your targets are achieved
- Achieve your targets and enjoy uncapped incentives.
- We offer extensive learning and development opportunities to help you advance your career
- Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
- After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
- Vibrant work environment – join a dynamic and energetic team where every day is a new adventure
- Health and wellness programs: stay healthy and happy with our comprehensive wellness programs
- Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
Qualifications
- Grade 12
- 6 – 12 months experience in collections
- Strong negotiation skills
- Excellent communication skills
- Knowledge of NCA requirements pertaining to collections and credit control
- Understanding of the life-cycle of an account and the collection process
Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity
All the best with your applications
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