MTN Jobs

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Graduate – Human Resources

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Job Description

At Bayobab, we are Lead with Care, Can-do with Integrity, Collaborate with Agility, Serve with Respect and Act with Inclusion

Mission/ Core purpose of the job:

We are looking for an HR graduate to join our Dubai team and perform various administrative tasks and support our HR department’s daily activities. HR graduate responsibilities include updating our employee records with new hire information, screening resumes and scheduling interviews. If you’re interested in kickstarting your career in HR and getting a closer look of how our company approaches recruiting, performance management and employee development, we’d like to meet you.

Key Performance Areas:

• The graduate will be accountable to achieve the following objectives: 
• Provide input in strategic meetings as required  
• Provide input to enterprise-wide transformation initiatives when required 
• Facilitate ad hoc meetings with relevant stakeholders as and when required  
• Escalate issues that will result in severe time, scope, productivity and cost or resource impact 
• Provide input into all projects initiated (internal or global) 
• Prepare documentation required for sign-off/ decision making regarding tactical changes 
• Support in execution and alignment with the functional strategy 
• Report on an ad hoc basis on specific projects as required 
• Type reports according to required formats 
• Provide status / progress reports as required 
• Provide input to ensure adequate risk mitigation and controls 
• Report on a periodic basis to line manager: relating to progress made within the sub-function and in accordance with the performance metrics set by the organization 
• Drive improvement across the business to achieve the optimal service quality deliverables  
• Research of content for presentations, creation and editing of presentations, presentation layout and quality assurance in alignment with Bayobabs corporate communication standards 
• Assist in the collation of information for reporting on various performance metrics internally to Senior Management as well as cross functional teams and externally to vendors; following up with the relevant parties to ensure information provided on time as required 
• Assisting in curation of content in knowledge bases, understanding of the content, assisting staff (Group and Opco) in finding documents and knowledge, ability to answer frequently asked questions  
• Interface with OpCo contacts in support of large or strategic opportunities when required 
• Assist in producing documentation of service: annexes to contracts, training documentation and business presentations 
• Assist in defining and updating governance policies/ strategies as required 
• Possess the authority, presence and integrity to command respect from colleagues and from external associates 
• Planning and organizing as required  

Job Requirements (Education  and Competencies):

• Undergraduate (final year) or Fresh graduate – Human Resources, Business Administration, Business management and Law. etc.
• Must have passed with a minimum of 3 principals at (A) level – average Grade 80+%

Competencies:

• Welling to learn and grow and have a Positive Attitude.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the
• appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Senior Consultant – Cloud Engineering

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Job Description

• The Senior Consultant Engineer is a highly experienced technical
  expert who leads the technical design, architecture, and oversight of
  implementation of complex solutions within the Business Line (BL).
   
• While they do not have direct reports, they play a crucial role in
  providing technical leadership and mentorship to peers and junior
  engineers. They serve as the technical authority within the team,
  guiding projects from a specialist perspective and ensuring that
  solutions are designed and implemented to the highest industry
  standards.
   
• The role focuses heavily on innovative problem-solving, optimizing
  performance, and ensuring the delivery of scalable, efficient, and
  future-proofed solutions. His role collaborates closely with the Senior
  Manager, though their main focus is on the technical direction, rather
  than line management.

Responsibilities

Strategic Input
• Translate the CS Business strategic plan into strategic deliverables.
• Provide thought leadership in the long-term technical vision for the Business Line (BL), aligning technical designs and engineering
decisions with broader organizational goals.
• Work closely with the Senior Manager and leadership team to develop and refine strategies that leverage cutting-edge technologies,
keeping the business competitive and innovative.
• Interpret the integration of BL product domain platforms/ solutions into the underlying technology areas (MNS, Mobile etc.) in support
of multi-services solutions and propositions to customers combining MNS with IoT, Cloud, UCC, Security, etc.
• Align and communicate with other areas of the SA Technology functions related to product domain as well as with the greater MTN
Group Technology teams to monitor compliance and adherence to integration principles application.
• Leverage information provided by the relevant business units relating to demand forecasts and translate it into actionable technology
strategy.
• Collaborate in building the BL’s technical roadmap, ensuring it reflects both current capabilities and future needs, including capacity
for scalability, performance improvements, and new feature development.

Solutions Delivery
• Take ownership of the architecture and design of complex technical solutions from the ground up, ensuring that they are fit for
purpose and aligned with the overall business and technical strategy.
• Oversee the seamless integration of new technologies, platforms, or tools into existing systems, ensuring that all components
function cohesively.
• Focus on creating solutions that are robust, scalable, and maintainable, taking into account potential growth in business demands
and technological advancements.
• Design solutions with an emphasis on performance optimization, ensuring high availability, reliability, and cost-efficiency.
• Master the knowledge of OEM, vendors, and partner landscape and integration services linked to the CS Platform/ Solution areas.
• Provide assistance and technical oversight pertaining to the implementation of new tools, technologies, solutions, and methodologies
• Determine the impact of best technology solutions against constraints (time, budget, etc.) of the client to create win-win outcome for
all stakeholders.
• Assimilate knowledge of the Architecture and Integration horizontal alignment of the CS product domain and sub domains into the
overall Technology Architecture Framework.
• Combine sound business strategy and knowledge with specific technical knowledge into clear actionable and optimised outputs.
• Review innovative industry trends and adopt them in customer solutions.
• Provide suggested solutions and excellent customer experience for end-users.
• Compile various types of detailed reports (e.g. functional, strategic, high-level, periodical progress updates, etc.) aimed at a wide
range of audience (e.g. organisational executives, customers, etc.) in the form of consolidatedsolution documents, costing, and
timelines.
• Confirm alignment between solution requirements and device capabilities during the solution development process.
• Coordinate with the relevant Technology teams on designing system applications that would support business functions and client
requirements.
• Propose correct and applicable solutions to emerging problem statements in the CS space.
• Develop functional knowledge of all domains under CS services (IoT, Cloud and Hosting, Security, UCC, MNS).

Client Relationships
• Establish and maintain internal and external relationships.
• Build solid relationships with key stakeholders across the organisation.
• Interact with customers at enterprise and executive levels.
• Lead discussions and advise customers on selecting the best technical solutions for their needs.
Governance, Policies, Procedures
• Develop guiding principles, policies, and standard operating procedures (SOPs) on how to select and provide the best technical
solutions related to the product domain solutions/ platforms.
• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.
• Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined.
• Identify, propose and implement technology and digital enablers to improve standards and compliance. Work in alignment with Group
standards, practices, policies and principles.
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and
procedures.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery.
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
• Where required, lead, set up and participate in operational and tactical meetings.
• Ensure effective service level agreements strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper project controls are in place to manage financial and operational risks across the business.
• Act in accordance to the Delegation of Authority.

Financial Management/ Cost Control
• Provide input into the cycle, assist on business cases, and combine activities-related cost component into CAPEX budgeting.
• Ensure the overall financial health and performance of partner relationships.
• Manage, monitor and control the budgetary needs for Programmes/ Projects , in line with business objectives.
• Review and submit reports for the GM/ SM addressing periodic activity, budget compliance, feedback and key departmental results to
facilitate decision making.
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets.
• Monitor costs and determine initiatives to increase efficiencies and optimise resources – maximise cost/benefit ratios .
• Where relevant, ensure Vendor and IT costs are effectively managed.

People & Culture Management
• Enable and model healthy employee relations and collaborative teamwork.
• As a Senior technical expert in the field, coaching peers involves guiding, mentoring, and supporting colleagues to improve their skills,
performance, and overall effectiveness.
• Share deep domain knowledge and expertise with peers, helping them understand complex concepts and best practices in the
Business Line, fostering knowledge transfer amongst peers.
• Where required, lead formal and informal training sessions on specific product management tools, processes, or methodologies.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and
consequence management.
• Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning
and research
• Identify own as well as functional training needs.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’
behaviour.
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the
Company’s brand to be the employer of first choice.

Qualifications

• 3-year degree equivalent / 4-year tertiary
qualification (Technical/ Commercial) or
related
• Managerial/Strategic programme.

A minimum of 7 years’ experience in ICT &
Converged services planning and delivery
environment.
• Management level track record of 5 years or
more; with at least 3 years’ experience in
leading the design of converged
telecommunications technology
infrastructure for operators.
• Experience working in a global/multinational
enterprise (understanding emerging
markets is advantageous).
• Worked across diverse cultures and
geographies.

Analyst – BSS OSS

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Job Description

• The Business Analyst defines project requirements in line with BSS program scope and plan, needs, designing and recommending innovative Agile solutions that deliver value to stakeholders, creating operational effectiveness and excellence in the business. 
• •Deliverables follow MTN business analysis way of work and are within quality standards
• •Signed off Quality Requirements definition documents in line with agreed templates
• •Signed off User stories in line with Product Owner’s guidelines
• •Well managed, documented and signed off Change requests in Agile methodology
• •Well facilitated Design thinking workshops
• •Positive feedback from the senior business analyst or project manager/owner/sponsor at project close-out
• •Applies learnings from communities of practice, showing improved use of business analysis methodology in work practices
• •Work meets defined time and quality standards set
• •Communities of practice, the business analysis community, and those participating in the learnership programme gain value from inputs or improve use of business analysis methodology in work practices
• •Programme Management Office Governance is adhered to

Responsibilities

The role of a Business Analyst includes:

• Eliciting & Analysing requirements & Documenting them through user stories and customer journeys as part of the BSS program
• Documenting non-functional requirements
• Requirements management and communication, including arranging sessions, workshops, ideation sessions and user groups
• Writing the user acceptance test cases and assisting with user acceptance testing
• Compiling the traceability matrix and ensuring the requirements are written in a way that supports replicability and re-useability
• Writing the IRS to ensure the data requirements are correctly captured and will generate visibility on performance and accurate data
• Assisting with drafting training material and in conducting training to users
• Doing some level of business requirements testing on the BSS platform
• Assisting with the business case through defining the benefits of the solution

Gain an understanding of the problem you are trying to solve (Strategy Analysis/Understanding/Observe)

• Define problem statement, opportunity or constraint based on understanding of the current state. Conduct pre-session research to understand program motivating factors, business objectives and desired future state, using agile methodology
• Consult experts to find out more about the area of concern/problem/Business Objectives through observing and engaging with people (business stakeholders and customers) to understand motivations and stakeholder goals
• Analyse & Simplify requirements / objectives with key stakeholders
• Plan Stakeholder Engagement, identify and compile a list of personas their characteristics and responsibilities. Identify stakeholders who will have the responsibility and authority to make decisions about business analysis work including who will be responsible for setting priorities and who will approve changes to business requirements.
• Review As-is business processes and procedures, analyse business needs/gaps and related data, determine possible solutions, and define requirements
• Facilitate early-stage workshops (e.g. white board sessions, ideation and design thinking sessions as well as JAD) with stakeholders to understand their needs, analyse and elicit requirements. Capture information in a format that is specific to elicitation activity e.g. user stories, customer journeys, prototypes, etc.
• Prepare materials and facilitates workshops/consultations – structure insights, summarise insights into a visual presentation about the user needs, identifying pain points and areas of improvement
• Assisting to identify where on the backlog (in your squad), requirements are similar and can be grouped together to save time and innovate

Eliciting & Analyse requirements & Document (Design)

• Conduct Design thinking workshops, following agreed frameworks (Brainstorming & Ideation)
• Brainstorm ideas and activities that will be performed across initiative including who will perform the activities, the timing and sequencing of the work, the deliverables that will be produced and business analysis technique that may be utilised.
• Structure ideas & and generate requirements documents defining solutions
• Produce Requirements Traceability Matrix to ensure requirements have a clearly defined relationship to other requirements solution components, or releases or phases or iterations, within solution scope.
• Assess requirements changes, obtain recommendation to approve, modify or deny a proposed change to requirements
• Document and model requirements in the form of text, matrices and diagrams (including As-Is and To-Be Business Processes).
• Document detailed business requirements, reporting requirements functional specification and training requirements e.g. Use Narratives.
• Facilitate Design Thinking workshops to design solution that meet all business requirements.
• Collaborate with technology team to assess vendors regarding business requirements.
• Engage with technical teams to propose and specify solutions
• Provide input into the development of function- specific business plans associated with opportunities identified.

Problem solving & change requests

• Negotiate and resolve requirements conflicts, issues, and change requirements of low/medium risk and on a day-to-day basis to ensure the alignment of solutions, scope, and business needs
• Document and manage change requirements of low/medium risk and supporting specifications
• Investigate problems and propose solutions by interacting with users, developers, and other stakeholders
• Provide input into training material that support implementation
• Closely monitors and answer queries from development, testing, and design teams
• When needed configure complex business processes and tasks within a system for improvement

Validate & assist with User acceptance testing  

• Assist testing efforts and monitor quality control function.
• • Document UAT scenarios
• • Measure solution performance, assist in testing efforts when needed
• • Communicate with Business stakeholders on Severity defects when required
• • BA is required to be part of the UAT Team

Agile way of work

• Assist with the implementation of an Agile way of work in the project management environment
• Integrate the needs of related projects as well as the needs of several different stakeholders to produce an overall solution.
• Analysing the customer needs across the Delivery community in order to define a common way of work for MTN
• Creating the requirements in the form of user stories with appropriate acceptance criteria

Customer Satisfaction

• Build and maintain solid relationships with Business unit stakeholders
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future

Process Mapping

Define and document process information which form part of the basis of business process design

 Conduct Business Process Optimisation/Reengineering

• Contribute to developing and maintaining an integrated view of the enterprise by mapping the core functional business processes (from L3 to L5) aligned to the business process architecture
• Elicit and understand the AS-IS business processes through JAD sessions, structured walkthroughs and observations
• Perform root cause analysis for identified process issues
• Align business processes with system functionality through system analysis
• Critically evaluate information gathered from multiple sources, and distinguish requirements from the underlying true needs
• Define and document process information which form part of the basis of business process design
• Generate options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
• Define, document and update processes and procedures for continuous improvement
• Identify, document and analyse business rules that govern the implementation of TO-BE business processes
• Assist in implementing improved/ recommended processes through process training
• Review implemented business processes to measure improvements
• Align to ISO 9001 Quality Standard

General

• Adherence to the Programme Management Office governance always

Qualifications

Minimum 3-year degree/diploma in relevant discipline

• Diploma in Business Analysis is required
• Certification in Design Thinking Frameworks would be advantagous
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course) would be advantagous
• Facilitation cerification or experience is essential
• Six Sigma certification will be an advantage
• Fluent in English

Working/project experience advantage:

• Previous experience working on complex projects will be a strong advantage
• A strong understanding of good Customer Experience principles is an advantage
• Experience in a telecommunications environment is advantageous but not essential

Experience in the following will be considered a definite advantage;

• Principles of quality standards ISO9000, 9002, Six Sigma, CMMi, COBIT
• Principles of leading practice process and operational frameworks: e-TOM, SCOR, DCOR, CMAT
• Principles of Enterprise Architecture Frameworks: Zachman, TOGAF, NGOSS
• Process repository modelling tools e.g. ARIS, Casewise, Visio, Abacus etc.

Tester – BSS OSS

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Job Description

• To assist with drafting, execute and continually streamline acceptance testing to ensure that all projects, releases, upgrades etc. are deployed into production to the appropriate quality standards.  
• Creation of test plans according to signed project specifications
• Creation of test requirement matrices that adequately ensure test coverage
• Construction of detailed test cases in according to signed project specifications and requirement traceability matrices
• Necessary consultation with project stakeholders to ensure completeness and accuracy
• Environments, equipment and data readiness for testing
• Acceptance Testing of the Requirements within cost and timeframe deadlines
• Acceptance testing conducted according to Testing Framework and Methodology
• Identification and analysis of software defects
• Provision of feedback to project stakeholders and test manager
• Creation and communication of accurate reports on defects and project status
• Zero/Low level of errors post implementation
• Timeliness and accuracy of Quality Assurance deliverables
• Adhere to testing processes and governance

Responsibilities

Acceptance Testing Requirements

• Coordinate the demand of testing requirements
• Manage the review of requirement specifications
• Coordinate the review and prioritisation of testing requirements
• Responsible for specifying what testing is required (the total solution) – including system and detailed testing activities
• Manage the review of the compilation of test cases
• Initiate and update new/changed functionality on the knowledge capture documents
• Review the signed project specifications to create the test plan and test requirements (requirements traceability matrix)
• Manage detailed test cases in relation to the signed project specifications
• Gather information and research to ensure delivery of results
• Obtain agreement on test coverage and completeness in consultation with project stakeholders
• Ensure that the environments, equipment and data is ready for testing
• Perform and Coordinate Acceptance testing of the Functional Requirements of the viewpoint system and business processes with the vendors
• Assist in the parallel running of the current system to ensure the new system results are validated against the existing system
• Coordinate acceptance testing according to Testing Framework and Methodology
• Identification and analysis of software defects
• Provide feedback to project stakeholders and test manager
• Adhere to testing processes and governance put in place

Quality Assurance

• Make recommendations into the development of automated testing to enhance effectiveness
• Recommend ways to automate test cases
• Evaluate the results of tests to ensure they work against the specifications that have been set. Recommend ways to improve on process, system and data
• perform and coordinate static testing
• Coordinate acceptance testing conducted on data, system and processes. Ensure errors are logged on appropriate systems
• Adhere to the plans in place to ensure the accurate and timeous testing of MTN SA solutions
• Evaluate the results of solution tests to ensure these work against the specifications that have been set. Amend and improve on solutions where required
• Perform and coordinate the build of testing requirements and test cases, including regression testing and testing at implementation

Reporting

• Identify and prepare relevant information and data for reporting purposes
• Report on testing statistics
• Report on defects
• Ensure the documentation of test cases
• Adhere to the framework for the documentation of test cases
• Ensure the documentation of test cases according to the defined processes

Quality Management

• Recommend ways to continually improve testing systems, processes and procedures
• Work consistently according to standard operating procedures
• Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others
• Understand and communicate the consequences of not maintaining quality focus
• Identify processes and procedures where the quality of work may be improved
• Analyse situations and take necessary action to ensure quality is maintained
• Seek feedback from clients/stakeholders and continuously seeks ways of improving on quality and customer service standards

Problem Solving  

• Address problems on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organisation
• Deal with problem situations that arise timeously and efficiently
• Follow clear and linear procedures to diagnose and solve problems that are not always obvious
• Sort, accumulate and analyse information about a particular situation / problem to assist with problem solving
• Provide information and knowledge as required to resolve problems
• Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
• Tailor solutions to suit the problem (within defined parameters)
• Take action to prevent the reoccurrence of problems
• Make use of available resources to solve the problem
• Identify external parties to assist with problem solving as required

Process and Procedure Effectiveness

• Utilise the prescribed system in order to capture all testing related deliverables
• Ensure that all processes and procedures implemented are aligned to the set operational framework for the Unit
• Ensure that workflow continues without interruption

Customer Satisfaction (internal)

• Ensure all customer queries are attended to and resolved within agreed SLA’s
• Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product
• Weigh up the pro’s and con’s of each solution to provide the best service to customers
• Considers the implications of actions to be taken for the customer / the effect of actions on the customer
• Deliver first time right service excellence

Qualifications

• Minimum of 3-year degree/diploma in (IT Diploma/Degree) or equivalent
• Fluent in English and language of country preferable
• ISTQB Foundation Certified
• Minimum of 3 years’ experience in the planning and execution of testing tasks
• Experience in supervising others
• Business analysis and business process testing experience
• Testing design techniques with the ability to apply any customized or industry standard models
• Experience working in a medium to large organization
• In depth understanding of end-to-end Systems Development Lifecycles and Test Life Cycle

Manager – Employment Law and Employee Relations

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Job Description

MTN SA is an Operating Company (Opco) of MTN Group. MTN SA HR is governed by MTN Group’s policies, framework and methodologies. MTN SA has entered a phase in its lifecycle where operational and commercial excellence is critical for success. The urgency for change has become more heightened amidst increased competitive intensity. The Manager: Employment Law & Employee Relations must therefore ensure the successful delivery in context of: 

• A complex and highly regulated organised labour market 
• An expertise-based multicultural organisation 
• A dynamic and evolving field of Telecommunications 
• Revolutionary workforce practices which are bringing together global labour markets 
• Management of executive and local shareholder expectations across MTN SA 
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes 
• Dynamic legal and regulatory environment 
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring 
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses rapid horizontal and vertical expansion of MTN SA, in terms of size, products, customers and geographic distribution 

Responsibilities

Key Deliverables 

The Manager: Employment Law & Employee Relations will be accountable to achieve the following objectives: 

Role Attributes 

• Support the Senior Manager in continually developing a culture of strong collaboration and effective team working 
• Support open communication channels across the Human Resources functions and business units 
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and enable Labour Law philosophy through the knowledge transfer plan 
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to MTN SA and MTN Group governance 
• Continually manage a culture of strong collaboration and effective team working – training and mentorship of junior colleagues 
• Enable open communication channels with staff and implement change management interventions where necessary in promoting a healthy Employee Relations environment 

Governance 

Escalations 

• Escalate issues within area of responsibility that will result in severe time, scope, productivity, and cost or resource impact 
• Provide solutions, within DOA, to escalations that have multiple processes / functions impact on critical path of service deliver 

Tactical Meetings 

• Manage key risks, issues and dependencies and set mitigation actions
• Participate meetings, ensure relevant cooperation and provide guidance and input in various discussions 
• Contribute to implementation of MTN SA wide transformation initiatives and elicit inputs from relevant parties 
• Implement adequate risk mitigation and controls within area of responsibility 
• Initiate approval process on new initiatives 
• Prepare proposals of related initiatives within the sub-stream 

Reporting  

• Report on a periodic basis to the Senior Manager: Employment Law & Employee Relations relating to progress made within the function and in accordance with the measurement metrics set by the organisation 
• Report on ad hoc basis on specific projects, as required 

Sub-Stream budgets 

• Manage sub-functional budgets in line with the divisional objectives
• Ensure that the costs of operations are reduced, in line with a least cost operating strategy stemming from the business drivers 

Labour Law & Employee Relations 

• Conduct research and provide opinions and advice regarding all labour law related issues, including transactional and contractual matters including transfer of employment, restructures and retrenchments 
• Develop, draft, review, interpret and provide advice on all Employment law related commercial agreements, employment contracts, correspondence and notices 
• Manage all employment related superior court matters in which MTN SA is involved, which includes liaising with external counsel and service providers, being involved in negotiations relating to litigious matters, attendance at court proceedings, correspondence with opponents etc. 
• Develop and support the development and management of ER policies and procedures for MTN SA 
• Liaise with MTN SA HR, Trade Unions, legal team, business and Group HR/ER where required 
• Manage relationships with external stakeholders e.g., Attorneys, Trade Unions, service providers, CCMA etc. 
• Identify and coordinate the identification of opportunities for improvements to enhance the effectiveness of the employee relations function, practices and administration in MTN SA 
• Identify possible solutions and options to reduce impact of involuntary retrenchments and reduce CCMA and Labour Court referrals and internal disciplinary enquiries to the lowest levels within MTN SA 
• Ensure terminations, re-deployments and changes to workforce are administered in a fair and effective manner, in compliance with the local regulations and legal requirements 
• Coordinate the management of appeals raised by employees in disagreement with the sanctions or decisions issued as an outcome of disciplinary actions, grievances, performance related concerns etc. 
• Liaise with Legal and Compensation and Benefits teams to coordinate and finalize retrenchments/termination procedures where applicable 
• Support and manage the labour relations collective bargaining framework, processes, policies and procedures such as wage negotiations, dispute management, trade union management, strikes, etc. 
• Manage the relevant risks and mitigation actions in minimizing possible unfavourable impact to the company reputation 
• Ensure the successful implementation of related processes, policies and guidelines that not only meet legal obligations but to ensure the processes are aligned to MTN Group mandate 
• Conduct and advise on ongoing research of changes in legal frameworks and business development. Provide training and awareness on updates relating to labour legislation, thought pieces, jurisprudence and process. 
• Conduct training and communicate ER related process policies and guidelines to HR Partners, Operations and line managers 
• Advise on ER issues in line with SA law and regulations, company policy and previous precedents set, taking account of relevant business objectives/imperatives and industry best practice, in order to minimize legal risks 
• Continually monitor effectiveness and compliance with ER and legislative guidelines 
• Implement and provide timely solutions for non-compliance issues 
• Support MTN SA to rollout Employee Relations related surveys and benchmarking 
• Facilitate and where required chair the disciplinary and incapacity enquiries, grievances, and appeal hearings of a complex nature 
• Represent MTN SA in various CCMA matters 
• Conduct all ER related processes in a manner that upholds integrity and all other good governance principles 
• Provide continuous improvement and innovation feedback of delegated ER activities 
• Ensure that ER solutions provided fall within the legislative framework and are Best Practices that enable the creation and sustainability of a highly motivating and harmonious working environment 

Administration 

• Generate reports relating to ER and labour litigation matters conducted 
• Maintain the integrity of files so that all information is present and correct 
• Complete file notes with regard to all telephone conversations and other interactions with internal and external stakeholders
• Ensure compliance to respective internal policies, SLAs and with regulatory requirements 
• Manage documentation and closure of all cases, proceedings and actions in adherence to company and regulatory policies 

Qualifications

Education: 

• 4-year Academic Degree (LLB or equivalent / similar qualification preferred)
• Admission as an Attorney 
• Post-graduate qualification in Employee Relations / Employment Law advantageous 

Experience: 

• 5 years’ post admission experience at a reputable law firm of which minimum 3 years’ relevant experience in the employment law and Employee Relations domain, with extensive exposure to labour relations, trade union management, wage negotiations, collective bargaining, restructure processes, commercial transactional employment law etc. 
• Employment law experience as in-house counsel in a corporate environment advantageous
• Experience in Telecomms Business will be advantageous 

Competencies: 

Functional knowledge 

• Telecommunication sector knowledge 
• SA Labour Legislation (LRA, BCEA, EEA, OHSA, COIDA, Skills Development Act) etc. 
• Business Culture and Practices 
• HR policies and procedures 

Skills 

• Strong written and verbal Communication 
• Influencing 
• Judgment 
• Consulting 
• System & process implementation 
• HR Administration 
• Development of strategy 
• Financial acumen 
• Planning, organizing & control 
• Facilitation 
• Development of HR policies 
• Knowledge of HR systems & metrics 
• Analytical thinker 
• Problem solver 

Supervisor – Sourcing and Request to Order

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Job Description

We at MTN BENIN are a purpose and value-led organization.

At MTN BENIN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. 

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realize our shared goals. 

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application !

The Supervisor Sourcing& R2O is part of the Sourcing & R2O team within the GSSC Service Delivery function at SSH. The position is primarily responsible for supporting activities like category needs and spend analysis, managing Request for Information/ Request for Proposal, managing Request for Quotation/ Auction and SSH.

The Supervisor Sourcing & R2O will report to the Manager, Sourcing & R2O. The position will interface with the Centers of Excellence (CoE), Opco, and Service Delivery function at the SSH (not limited to) via Oracle workflows and non-Oracle workflows in order to ensure effective and efficient operations.

General working conditions: 

• Normal MTN Benin working conditions May be required extend hours
• Anywhere/Anytime work

Continuous Risk & Compliance Management & Reporting:

• Perform and encourage continuous and effective risk management practice within your activities.
• Promote risk-based decision taken. Ensure effective escalation of key risks, compliance breach and non-ethical issues. 
• Demonstrate and encourage ethical behaviors. Promote Business continuity best practices and compliance to applicable regulations and internal PPPs (Policy, Process and Procedures).

Responsibilities

• Supervise individual team members’ performance, manage allocation of work to team members after planning for back-up and leave / absenteeism
• Ensure cohesive working of the team
• Accountable for meeting and prioritizing own targets / deadlines and those of others
• Provide coaching and support to help achieve performance expectations
• Provide information to the Manager on work accomplishments, individual / team challenges
• Lead team meetings and contribute on specialist/technical areas
• Report process dashboards on various performance metrics internally to the Senior Manager
• Ensure a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups
• Governance
• Adhoc and Operational Meetings
• Escalations
• SSH Operational
• Reporting

Provide inputs to the Manager (as required) relating to progress made within the sub- division in accordance with the measurement metrics set by the organization

• Operational Delivery
• Manage category needs and spend analysis
• Manage RFI/RFQ/RFP/Auction
• Review the Request for Information (RFI)/Request for Quotation (RFQ)/ Request for Proposal (RFP)/Auction requirements and supporting documentation sent by the CoE or Opco
• Liaise with relevant stakeholders to identify potential suppliers. Create RFI/RFQ/RFP/Auction
• Create collaboration team for evaluation of the RFI/RFQ/RFP
• Create cross functional scoring team
• Provide required Information to the stakeholders within the defined timelines
• Enter the abstract or form data and review the same before publishing the RFI/RFQ/RFP/auction
• Publish and monitor the RFI/RFQ/RFP/auction
• Closure of RFI/RFQ/RFP after review and evaluation
• Inform the knocked-out suppliers about their status and update the same on system
• Update award optimization and inform awarded and non-awarded suppliers of their status
• Perform Award Optimization by defining incumbent Suppliers, Supplier incentives, adding/ removing Rebate Tiers, creating scenarios for award optimization (priorities, requirements, etc.), adding constraints.

Qualifications

Education 

Bachelor’s degree in supply chain management (SCM) or equivalent

Experience

• 2 – 4 years relevant work experience in Sourcing and Procurement 
• 1 – 2 years in a supervisory role 
• Experience in continuous improvement through the implementation of best practices (Sourcing and Procurement)
• Experience in sourcing and procurement leading practices and trends

Skills

• Communication
• Continuous improvement 
• Data interpretation
• Judgment
• Presentation
•  Reporting 
• Analytical 
• Ambiguity within the workplace
• Complexity within the workplace Conflict management
• Employee operations Influencing others Information processing Problem solving Procurement
• Project management Risk management Sourcing
• Telecommunications industry

About Us

MTN Group Limited is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries. Its head office is in Johannesburg. MTN recorded 232.6 million subscribers, making it the eighth largest mobile network operator in the world, and the largest in Africa. 

With more than 17510 professionals, working in over 20 countries around the world.

MTN recruiters are always searching for brilliant candidates with an entrepreneurial spirit, looking for a work culture where innovation is the goal, hard work is expected, and creativity is rewarded. MTN employees enjoy competitive salaries, excellent health benefits, and a network of like-minded co-workers that drive innovation across the entire telecommunication industry.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Senior Manager – Human Resource Operation

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Job Description

Mission/ Core purpose of the Job

The Senior Manager – Human Resources Operations will be planning and managing Human Resource operation activities to maximize the strategic utilization of human resources, leading and directing the routine functions of the HR Operations including talent acquisition, hiring and interviewing staff and  on boarding, administering  total rewards, benefits and recognition, ensuring the compliance with company policies and practices as well as maintaining and boosting employees engagement, wellness, Health & Safety through employee relations activities, enabling HR Partnership with stakeholders and relying on HR Analytics to draw the road for improving the Employee Value Proposition.

Responsibilities

Context
(Global influences, environmental / industry demands, organisational mission etc.)

• Highly regulated and demanding work environment.
• Competitive industry and work informant.
• Instability and frequent changing environment equipment/system failure.
• Ensure a standard quality of work/service.
• Deal with top-level senior management with very high expectations.
• Able to achieve targets within tight time limits
• Leading, supporting, and supervising employees
• Dealing with strict PPPs.

Key Performance Areas: 
Core, essential responsibilities / outputs of the position (KPA’s)

Strategic role

• Set the strategic plan of HR operations, and manage activities including the compensation and benefits, employee relations, recruitment, HR business partnership and HRIS. 
• Manpower planning and budgeting for the company personnel costs and HR Operation department OPEX and CAPEX.
• Represent HR Operations in appropriate forums and meetings promoting the company to ensure a positive image and enhanced reputation, both internally and externally.
• Maintain awareness of changes in employment law, government policy and emergence of best practice using this to ensure that external services provided for company staff health are managed effectively and deliver excellent services for the employees.

Talent Acquisition, Recruitment & Onboarding

• Lead the process of recruitment and employment in the company externally and internally.
• Control the recruitment process while ensuring adherence to respective policies and procedures/Global Talent Standers implementation and deployment. 
• Administer the recruitment cost (OPEX) in addition to recruitment budget management.
• Advertise vacancies through official channels, perform shortlisting against high standard qualifications, manage e-recruitment on HireVue, share results, arrange and conduct interviews in cooperation with concerned teams and consolidate and share feedback to obtain needed approvals.
• Supervise compiling selection criteria and prioritisation of applicants.
• Ensure conducting reference, qualifications, and MIE checks appropriately.
• Prepare and submit the company offer to the selected candidate.
• Providing professional support and advice on recruitment issues to Line/ departmental Managers.
• Coordinate closely with Recruitment team in SA to perform all above tasks for roles in MANCO.
• Design and manage the on-boarding programme for new joiners, prepare invitations, materials, and logistics with concerned parties.

Reward & Recognition, EVP

• Responsible for establishing and overseeing the company’s salary structure.
• Carry out the job evaluation in terms of related compensations and benefit.
• Responsible for running the monthly payroll.  
• Receive and implement approved individual remuneration instructions.
• Carry out the salary review exercise on company level.
• Supervise remuneration payments to employees on a regular basis.
•  Calculate separation and overtime payments.
• Implement the group policy regarding employees’ bonus calculation and payment.
• Monitor HR overall budget vs. expenditure and provide suggestions to optimise Staff Cost budget. 
• Follow up with the Finance division when any adjustment in HR budget is needed.
• Set recognition strategies to build and enhance the recognition culture in cooperation with OD.
• Managing & administrating the recognition platform MTN Shine.

Employee Relations

• Manage all the employee relations activities including the employee disputes and complaints.
• Ensure a motivating working environment and maintain work life balance practices.

• Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, dismissal and administering disciplinary procedures.
• Provide an advisory and consultancy on all aspects of employment law and practices to all Exco.
• Analyse and modify reward policies to establish competitive programs and ensure compliance with legal requirements.
• Lead the consultation and negotiation process with staff on all aspects of employment matters working to ensure excellent employee relations.
• Conducting exit interviews, gather and interpret feedback. 
• Execute the social agenda and proposing new ideas.                                                                                    

HR Business Partnership

• Establish, maintain, and foster good relationships between the company and employees.
• Manage the efficiency of the HRIS implementations and processes.

BOOST: HR Analytics

• Maintain records and compile statistical reports concerning HR data such as hires, transfers, performance appraisals, and absenteeism rates, etc.
• Analyse statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization’s personnel policies and practices.
• Generate HC reports and any other requested reports on the company level or the group level.

Role Deliverables

• Manage employee engagement in Dubai, and provide hospitality grade HR experience 
• Managing workforce planning and deliver cost effective HR service while optimizing cost.
• Managing Employees on boarding and exit and act on retention strategies
• Effective Time to hire and speed of hiring the right talent 
• Staff Cost Management.
• Periodic HR reports and analytics.
• Manage office related issues and logistics to assure enabling environment 

Qualifications

Job Requirements 
(Education, Experience and Competencies)

Education

• Minimum 4 Year bachelor’s degree in equivalent specialization (HR), MSc / MBA is a plus. 
• English 

Experience 

• Manager track record of 5+ years; with at least 3 years in Telecom industry. 5 years in managerial role
• Worked across diverse culture and geographies. 

Other:

• Excellent verbal and written communication skills. 
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Ability to work under pressure
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Junior Engineer – Software Engineering

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Job Description

As a member of the squad, The Junior Engineer will be responsible for supporting the design, development, and maintenance of various software solutions. They will help enable MTN to deliver cutting-edge telecommunications services to customers by ensuring high quality software development.

The Junior Engineer will closely work with senior developers, engineering managers and cross-functional teams within the squad to understand business requirements, identify opportunities for optimization, and build scalable software solutions that support the company’s growth objectives.

As engineers, they will apply their functional and technical expertise to help the team to troubleshoot and resolve issues in the software applications.

The Junior Engineer shall contribute to technical projects while continuing to develop their skills and expertise in the field.

Responsibilities

• Assist in development and delivery of high-quality software solutions that fulfill the requirements and expectations of stakeholders
• Support the team to ensure projects/software solutions adhere to established software development lifecycles (e.g. Agile, Waterfall) by contributing to project planning, requirements analysis, design, coding, deployment, and maintenance
• Actively participate in agile development practices such as sprint planning, daily stand-ups, and retrospectives
• Collaborate with the team to estimate and prioritize deployments, ensure that work is completed within sprint timelines, and adapt to changing requirements
• Assist in deploying applications or updates to staging or production environments
• Monitor post-deployment performance of software applications, assist with ongoing maintenance, and help identify and resolve any performance issues or bugs
• Assist in responding to user-reported issues and providing updates or patches to ensure software reliability
• Leverage knowledge of version control, incremental delivery of software, frequent releases, testing and breakdown of work to meet stakeholder requirements effectively
• Work on multiple cloud platform and leverage cloud native components for a full-stack application
• Support the senior developers to translate architecture requirements into software specifications by using emerging technologies
• Assist the team to conduct design workshops and design sprints with stakeholders to align on project goals and generate ideas
• Support usability testing by setting up sessions, observing users, and documenting observations from usability testing sessions
• Foster effective collaboration and communication within the development team
• Excel in problem-solving and troubleshooting complex technical issues by identifying the root causes of problems, proposing and implementing effective solutions, and resolving issues in a timely manner
• Adhere to security and compliance standards while developing software solutions. Ensure that data privacy, protection, and regulatory requirements are met within the software solutions
• Interact with chapter members , sharing expertise and deep knowledge to support achievement of squad outcomes and upskilling

Senior Specialist – Data Engineering and Analytics

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Job Description

Key Performance Areas

Data Engineering

• Define and implement data marts based on system requirements and business requirements
• Perform ad-hoc analyses of data from organization database technologies, write SQL scripts, procedures, packages, functions, and views.
• Work with the team in the designing of databases and data models to ensure interoperability.
• Enable and drive data migrations across different data lake platforms and different servers, for example Oracle and Big data.
• Troubleshoot data issues within the business systems and across the business source systems and provide guidance and/or presents solutions to these issues.
• Review the impact that possible code changes may have on system performance.
• Design and develop programs to deliver project requirements or enhancements to existing programs.
• Collaborate with assigned business units to understand their analytics needs and devise possible solutions.
• Asist the testing team to develop test plans to verify logic of new or modified programs.
• Build efficient and re-usable services that can be reused to deliver requirements from different business units or projects.
• Provide input on the improvement system maintenance, performance and support initiatives.
• Mentor junior staff to ensure get opportunities to apply the developer skills that they have learnt.
• Maintain organizational intellectual property through documenting of solutions on the organization’s wiki platform.
• Knowledge Sharing through forum presentations and internal training
• Participate in sprint meetings and be willing to adopt agile. 

Customer

• Understand the business intelligence requirements of the assigned business unit
• Collate all inputs necessary to support Business requirements
• Collect, monitoring and analyse large volumes of fast-changing data to support operational processes
• Partner with the business and ensure in-depth understanding of key drivers in order to drive quality data analytics
• Ensure that EIS (recruiting department) and data quality initiatives are implemented in the relevant business units
• Educate the business on BI, champion and drive BI self service 
• Arrange regular sessions with customers to inform, educate and facilitate feedback
• Be the single point of contact for Business intelligence for the assigned business unit, ensuring liaison between business, enterprise information and BI centre of excellence
• Adopt a proactive approach to prevent problems from arising in the future
• Build and maintain solid relationships with business unit stakeholders

Quality Management

• Work consistently according to standard operating procedures
• Understand and communicate the consequences of not maintaining data quality 
• Identify areas where the quality of reporting and analytics may be improved
• Analyse situations and take necessary action to ensure quality is maintained
• Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality
• Monitor daily trends to ensure data quality is sufficient to ensure accurate reporting and analytics.

Advanced Analytics and Data Science:

• Good understanding of all machine learning fundamentals
• Enjoy coding in one of or all of SAS or Python
• Work with both SQL and NoSQL databases
• Work with Big-data stores such as Hadoop via Hive, Spark etc.
• Implement deep-learning algorithms to solve real business problems
• A data storyteller, you are happy communicating your findings via dashboarding (Tableau, Power BI) or through presentation (Excel, PowerPoint)
• Strong written and verbal communication skills

Analytics and Reporting

• Analyse functional requirements and translate them into task specifications for the development process.
• Design and develop programs using to deliver project requirements or enhancements to existing programs.
• Collaborate with assigned business units to understand their analytics needs and devise possible solutions.
• Support project teams using the required data analysis skills and analytics technologies
• Build efficient and re-usable services that can be reused to deliver requirements from different business units or projects.
• Provide support in identifying, evaluating and deploying solutions that meet business requirements.
• Assist the testing team to develop test plans to verify logic of new or modified programs.
• Knowledge Sharing through forum presentations and internal training.
• Maintain organizational intellectual property through documenting of solutions on the organization’s wiki platform.
• Follow Agile methodology and participate in SCRUM meetings.

Strategic Input

• Continuously review and improve processes in order to optimize outputs.
• Continuously assess risk and implement mechanisms and processes to overcome these risks.
• Drive the development of goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Assist in the enablement of a self-service philosophy
• Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards

Tactical Planning and Operations 

• Devise, share, and execute annual EIS plans
• Work closely with EIS Solution Architects to ensure solutions are aligned to Infrastructure Architecture.
• Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the business intelligence function.
• Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards.
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
• Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability
• Continuously review, improve and integrate processes, in order to optimize outputs and overcome fragmentation.
• Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation 

Financial

• Work closely with Infrastructure Architecture to ensure that licensing is optimally consolidated.
• Provide input to CAPEX Plans for the area 
• Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities
• Support the creation of the business case for initiatives and projects in functional areas

Qualifications

Job Requirements

Education (Essential):

• 3+ year Degree / Diploma in Computer Science, Engineering, Mathematics, Statistics or related quantitative field
• 4+ year, MSc or PhD degree in Computer Science, Engineering, Mathematics, Statistics or related quantitative field (advantage) 

Experience: 

• At least 5+ years programming and analytics experience in the BI environment
• At least 2 years of leadership experience
• Good understanding of all aspects of BI and Information Management processes.
• Experience in a telecommunications environment highly preferred
• Project management and business optimisation experience would be advantageous
• Exposure to managing external vendor/supplier relationships and service level agreements
• Track record of self-development and improvement

Senior Specialist – Cloud Data Platform Engineer

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Responsibilities

Key Performance Areas:

Strategic Input 

• Assist in developing goals, tactical strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders
• Assist in the enablement of a self-service philosophy.
• Provide input to the technology roadmap defined by Group Technology and help Enterprise Information Systems within IS to define standards.

 Tactical Planning and Operations 

• Provide operational leadership to the team, in line with business requirements, technology standards and best practices within the Data Engineering function.
• Identify areas where value can be added / exploited further, areas where value is being destroyed and areas where value is latent, and act accordingly.
• Drive best practice, continuous improvement and innovation, continuously refine the information, reporting, and analytical needs of the assigned business units
• Utilise technology to optimise the data dissemination. 
• Support and proactively drive system optimisation research.
• Influence and manage SLAs with Infrastructure support to ensure high levels of availability and limit redundancy.
• Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer.
• Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards.
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology.
• Ensure SLAs are in place for timely production data and dashboard update delivery with business and other data users.
• Ensure incident and problem processes are in place for collaboration with IS Helpdesk, Incident and Problem managers.
• Ensure delivery of (authorised) projects according to the prioritised project list.
• Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems.
• Define and establish management systems, processes, policies, and procedures for effective team functioning.
• Ensure the team performs the necessary analysis, design, modelling, and documentation tasks necessary to pass MTN IS governance forums.
• Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN.
• Provide consultation on critical business and IT problems, researching and identifying enabling technologies based on customer requirements and defined business processes.
• Provide a quick reaction task force to attend to major EIS incidents with a view to improving on systems design and stability.
• Continuously review, improve, and integrate processes, to optimize outputs and overcome fragmentation.
• Develop and implement IS solutions that meet business and IT requirements. These include functionality, processes, data, major products to be used, application interfaces internally and external to MTN.
• Participate in the design and implementation of an enterprise architecture based on business requirements and information technology strategies and trends.
• Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational consortia where common needs have been identified.
• Assess risks and the effects of specific requirements on other business processes and system priorities to ensure technologies are aligned with EIS objectives.
• Identify, interpret, and guide future development by using the appropriate technology to provide solutions using the available technologies.

Financial

• Provide input to compile and manage CAPEX and OPEX budgets relating to functional activities.
• Give input into budgets that will enable delivery of area of expertise to the relevant business unit.
• Support CAPEX submissions to ensure that funds are secured.
• Support the creation of the business case for initiatives and projects in functional areas.
• Assist in ensuring contract information is updated centrally and drive with the IS Commercial team.
• Continually drive efficiencies.
• Track and document all System licensing making sure that MTN is not paying for licensing that is not used.

Customer

• Understand customer needs and develop/fine-tune systems accordingly.
• Educate business on data and information that is available for consumption through knowledge share and other practises.
• Give input to the relevant business units into the key drivers for budget and forecast purposes.
• Ensure that EIS present to business on a regular basis on underutilized capabilities of systems, reports, and future BI landscape.

Internal Processes

• Standby: The engineer will be expected to go on standby on a rotational basis
• Ensure Delivery of Internal Business as Usual Projects through continual identification of
  • Capacity Upgrades
  • Software Upgrades required to ensure adherence to maintenance agreements.
  • Aspects of a system that have not been performing optimally that require changes to architecture.
  • Hardware that is reaching end of life and requires replacement.
  • Any PoC required to demonstrate some item of functionality to Business.
  • Fault Management and Performance Monitoring
• Make sure that team members work together with Operational areas (full system co-ownership)
  • Planning and Operational areas need to function as a cohesive unit.
  • Working relationships with Operational area must include:
  • Discussing system issues that may or may not require planning analysis.
  • Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities.
  • Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day-to-day basis.
  • Perform ATPs with Operations and vendors.
  • Help test system functioning through the application of custom scripts.
  • Backup and DR Planning
  • Ensure security vulnerability reports are in place and being checked and monitored.
  • Ensure we have a backup schedule for all servers and applications.
  • Ensure we have DR test plan for all applications, and we execute on DR plan.
  • Ensure we have access reviews and access audits for all applications in line with MTN Security Policies
• Make sure that common area for capturing and updating of Project Info exist and are used and ensure that all documentation, scripts, and project information in stored in a central fashion and is easily accessible to the team and that methods for applying versions are logical and consistently followed.
• Ensure that the team defines, plans, architects, and implements requirements with vendors and Operational area/ Ensure that Living System Logical Architecture Documentation is updated with each project, showing functional architecture, use cases, functional logic and that quality is determined by whether an alternative vendor could use it to reproduce a system functioning with least 95% level of accuracy.
• Ensure that Living System Snapshot, Roadmap and Project History Documentation is updates quarterly covering capacity, utilisation, functional overview, project history, project roadmap and costing.
• Ensure that Capacity planning for special events or increasing traffic volumes happens with documentation.
• In all matters and decisions seek consensus with, and contributions from, as wide a group of stakeholders as possible.

Qualifications

Job Requirements 

Education: 

• 3-year Degree in Technology Systems (Telecommunication Management / Information Technology, Computer Science) or related
• Azure Cloud Certification will be an advantage.

Experience:

• At least 3 to 5 years in a multi-disciplinary IT environment, including, but not limited to, data engineering, application architecture, application management, application design and development, middleware, database management, operations.
• At least 2-3 years’ Cloud Experience (preferably Azure)
• At least 1-2 years’ experience in DevOps and Infrastructure as Code
• Good understanding of all aspects of BI and Information Management processes.
• Experience in a telecommunications environment highly preferred.

Account Manager – Partner

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Job Description

Account Manager – Partnerships (Cape Town)

Mission/ Core purpose of the Job:

Support and assist the Senior Account Manager with the implementation and management of operational and promotional plans within assigned accounts, ensuring effective delivery and support of strategy and macro-plans as defined by the Key Account Manager.

Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

Input into Operational Planning

•   Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
•   Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
•   Recommend ways to exploit new opportunities to grow the business further
•   Provide input into the fine tuning of processes, systems and support in line with changing work practices.

Account Management

•   Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts. 
•   Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded. 
•   Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts. 
•   Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
•   Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional    managers.
•   Resolve escalated issues or escalate as appropriate.
•   Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
•   Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
•   Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
•   Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc.).
•   Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with    Marketing and Training to ensure      provision of effective information and training as required.
•   Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
•   Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as    appropriate.
•   Prepare reports on account performance as required.

Customer Service and Satisfaction

•   Build and maintain solid relationships with all stakeholders.
•   Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts. 
•   Ensure all customer queries are attended to and resolved within agreed SLA’s.
•   Ensure that customer specifications are met, and that the customer is satisfied with the end service and/or product.
•   Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
•   Provide advice on the best approach to reach the best results.

Quality Control

•   Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
•   Maintain quality standards that will enhance the customer experience and cost efficiency.
•   Work consistently according to standard operating procedures.
•   Analyse situations and take necessary action to ensure quality is maintained.
•   Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

Supervisory / Leadership / Managerial Tasks:  Refers to the responsibilities for directing, guiding, motivating and influencing others.

•   Adopt a customer centric approach 
•   Build employee relations and collaborative teamwork 
•   Build professionalism, loyalty and commitment to the organization
•   Communicate actively and effectively resolving any potential conflicts that may arise
•   Have the self-insight and flexibility to adapt to different situations
•   Live the MTN Brand – change and influence employees’ behaviour 
 

Minimum Requirements – minimum necessary, and not the ideal / preferred should be included.
Education:
•   Minimum of 3-year Degree / Diploma in Commerce (Sales / Financial /Marketing / Communication) or related

Experience:
•   At least 3 years of experience in the telecoms industry 
•   Experience in Account Management is essential, preferably in fast moving industry
•   ICT Experience (GSM) is preferable
•   Minimum of 3 years’ experience in a area of specialization; with experience in supervising others
•   Experience working in a medium organization

Training:
•   Products and Services
•   Telecommunications
•   GSM technology
•   Contract appreciation and business-related courses

Competencies
Skills / physical competencies:

•   Planning skills – plan, prioritize, resource allocation and deliver on time
•   Analytical skills – weighing up the pros and con’s; making sense of information
•   Computer literate
•   Problem solving skills
•   Conflict management skills
•   Communication skills
•   Negotiation skills
•   Presentation skills
•   Ability to meet deadlines
•   Project management skills
•   Business acumen
•   Presentation Skills

Behavioural qualities:

•   Assertive – being tough when necessary, without fear or favour
•   Courage and conviction – challenging the status quo and breaking down silo barriers to performance, and overcoming resistance to change
•   Resilience – to repeatedly challenge despite setbacks and resistance
•   Proactivity / initiative – to introduce ongoing changes to maximise productivity and influence the future
•   Focused and priority driven – staying focused amidst the multiple demands and expectations
•   Innovative
•   Customer centricity
•   Accuracy and attention to detail 
•   Decisive and action-oriented
•   Diplomacy and tact
•   Relationship builder – strong people focus
•   Operate with integrity (high ethics)
•   Pressure / stress tolerance
•   Consultative 
•   Perseverance 
•   Team-orientation
•   Ability to take initiative and work both in isolation and be a team player
•   High balanced leadership
•   Relationship building both internal and external 
•   Integrity
•   Effective Communicator.
•   Ability to handle fast pace and rapid change in a consultative manner

General working conditions/ Inherent requirements/ Tools of trade (e.g. shift work, driver’s license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc.), special clothing, environmental requirements, etc.)

•   Flexible working hours
•   Flexibility to travel (local)
•   Constant pressure to meet extremely tight deadlines

KPA Quality Standards/ Measures (KPI’S for job)

•   Achievement of sales, retention, customer development and revenue targets for the assigned accounts
•   Accurate forecasting of acquisition numbers, retention numbers and stock required within assigned accounts
•   Customer satisfaction index
•   CMAT targets
•   Achievement of customer and internal KPA’s
•   Timely reporting and the accuracy thereof
•   Implementation of operational and promotional plans
 

Qualifications

Minimum Requirements – minimum necessary, and not the ideal / preferred should be included.
Education:
•   Minimum of 3-year Degree / Diploma in Commerce (Sales / Financial /Marketing / Communication) or related

About Us

About MTN South Africa

Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.

Senior Manager – Global Account

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Job Description

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.  

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. 

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello 
•    Lead with Care 
•    Can-do with Integrity 
•    Collaborate with Agility 
•    Serve with Respect 
•    Act with Inclusion 

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Senior Manager: Global Account Management must therefore ensure the successful delivery in context of:
–    MTN positioning as the best connectivity provider in Africa 
–    MTN decision to centralise the management and solution creation of MNC accounts
–    Rapidly changing ICT environment
–    The geographic complexity of MTN’s foot print across Africa 
–    Management of executive and local shareholder expectations across all 22 OpCos
–    Achievement of top quartile operating efficiency and effectiveness through scale and common processes
–    Driving growth through business intelligence and standardization to maximize business impact
–    Management of customer and supplier expectations 
–    Enhance MTN position as a leading network and system provider
–    Constant dynamics and local challenges in the economic, regulatory and legal environments

Responsibilities

The Senior Manager: Global Account Management will be accountable to achieve the following objectives:
–    Manage ~1 to 6 regional MNC accounts throughout their lifetime with MTN (existing and potential perspective clients) and across and beyond MTN footprint
–    Lead the account team made up of Local Account Manager, Global Service Managers and other support staff
–    Responsible and  accountable for the managed accounts revenue targets ( medium to large accounts) 
–    Deliver account planning and manage pipeline through use of statistical data related to clients and industry trends
–    Inform and educate the Local Account Managers and management in Opcos about the clients business, and strategy including leadership changes 
–    Defend accounts through understanding competitive intelligence and understanding customer’s needs
–    Cross-sell and up-sell to existing client to grow account revenues and share of wallet
–    Pursue sales opportunities and leads to close new accounts
–    Ensure delivery of financial and operational targets 
–    Liaise with and manage interaction with Local Account Managers for the dedicated accounts within each OpCo and other virtual team members across all relevant functions
–    Manages both tactical and operational elements related to the accounts managed with the Local Account Managers within each OpCo
–    Partner with bid management organization to build and guide on the detailed RFP responses and contract development
–    Develop and maintain strong long-term relationships with the key account decision makers
–    Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that MTN products and services fit customer requirements
–    Provide input and guidance into data collection for reporting and forecasting
–    Adhere to MTN policies for compliance and sound governance
–    Collaborate to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billing
–    Responsible for quality bid and proposal management, identifying and reporting on key risks and issues
–    Provide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needs
–    Create reports and insights on sales pipeline and expected RFPs on the accounts managed
–    Develop relationships to guarantee understanding and involvement in the connectivity RFPs issued by of his/her managed accounts in order to increase the chances of conversion for MTN
–    Interlock with supporting departments to ensure billing customer service centres are supporting the nominated accounts
Role Deliverables
–    Revenue growth
–    Account planning
–    Pipeline management
–    MNC account decision making and relationship maps
–    Customer service and satisfaction
Role Dependencies
–    Support from LAMs, service managers, sales support, solution architect and MTN Wholesale
–    Understanding of the MNC accounts, the market and regulatory context
–    Alignment between OpCo and Group functions
–    Billing and sales support function

Qualifications

Education:
–    Minimum 4-year Academic Degree (Sales & Marketing / Finance / IT)
–    Post graduate qualification 
–    (MBA/CA/Masters as advantage)
–    English, French and Arabic (as advantage)

Experience:
–    5 – 8 years sales experience in ICT industry focussed on the ISP/Telecommunications sector 
–    Proven track record of leading and managing a direct or virtual team
–    Experience with Multinational Accounts with managed track record
–    Knowledge of sales performance reporting 
–    Excellent communication skills across verbal, written, and presentation and experience of presenting to senior customers
–    Worked across diverse cultures and geographies advantageous
–    Experience in global/multinational enterprise, coupled with working in emerging markets
–    Proven track record of performance against sales targets 
–    Financial literacy to read and understand company financial statements and annual reports 
–    Fluency in French (desired)
Competencies:
–    Business Acumen, Problem Solving, Information processing, Influencing others
–    Data interpretation, Judgement, Continuous improvement, Reporting 

Senior Consultant – UCC Engineering

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Job Description

Key Deliverables
Strategic Input
• Translate the ICT strategic plan into strategic deliverables linked to the UCC Platforms & Applications.
• Formulate strategy around the ICT platform and applications to enable the entire ICT services for enterprise and wholesale customers.
• Interpret the integration of CoE ICT platforms into the underlay technology areas (MNS, Mobile etc.) in support of multi-services solutions and propositions to customers combining MNS with IoT, Cloud, UCC, Security, etc.
• Align and communicate with other areas of the SA Technology functions related to Mobile, Fixed, Networks, IT, Architecture as well as with the greater MTN Group Technology teams to monitor compliance and adherence to integration principles application.
• Leverage information provided by the relevant business units relating to demand forecasts and translate it into actionable technology strategy.

Solutions Delivery
• Master the knowledge of OEM, vendors, and partner landscape and integration services linked to the CoE Platform areas.
• Provide assistance and technical oversight pertaining to the implementation of new tools, technologies, solutions, and methodologies for the UCC Platforms & Applications.
• Determine the impact of best technology solutions against constraints (time, budget, etc.) of the client to create win-win outcome for all stakeholders.
• Assimilate knowledge of the Architecture and Integration horizontal alignment of the ICT domain and sub domains into the overall CoE Technology Architecture Framework.
• Combine sound business strategy and knowledge with specific technical knowledge into clear actionable and optimised outputs.
• Review innovative industry trends and adopt them in customer solutions.
• Provide suggested solutions and excellent customer experience for end-users.
• Maintain knowledge of available commercial products within the ITC services function.
• Compile various types of detailed reports (e.g. functional, strategic, high-level, periodical progress updates, etc.) aimed at a wide range of audience (e.g. organisational executives, customers, etc.) in the form of consolidated solution documents, costing, and timelines.
• Confirm alignment between solution requirements and device capabilities during the solution development process.
• Coordinate with the relevant Technology teams on designing system applications that would support business functions and client requirements.

Responsibilities

Operational Excellence
• Develop guiding principles, policies, and standard operating procedures (SOPs) on how to select and provide the best technical solutions related to the UCC Platforms & Applications.
• Propose correct and applicable solutions to emerging problem statements in the ICT space related to UCC Platforms & Applications.
• Develop functional knowledge of all domains under ICT services (IoT, Cloud and Hosting, Security, UCC, MNS).
Client Relationships
• Establish and maintain internal and external relationships.
• Build solid relationships with key stakeholders across the organisation.
• Interact with customers at enterprise and executive levels.
• Lead discussions and advise customers on selecting the best technical solutions for their needs.

People and Culture
• Apply best functional team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for the Technology CoE B2B by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management.

Governance and Risk Management
• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective service level agreements strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper project controls are in place to manage financial and operational risks across the business.
• Act in accordance to the Delegation of Authority.

Financial Management
• Provide input into the cycle, assist on business cases, and combine activities-related cost component into CAPEX budgeting.

Qualifications

Education:
• Minimum of a 4-year tertiary degree in an ICT discipline.
• An MBA or post graduate degree is advantageous.
• Managerial/Strategic programme.
• Related Enterprise Architecture qualification (TOGAF).
• Related industry certifications within the Converged Services domain (CCIE or similar) advantageous.
• Fluent in English and language of country preferable.

Experience:
• A minimum of 5-7 years’ experience in ICT & Converged services planning and delivery environment.
• Management level track record of 5 years or more; with at least 3 years’ experience in leading the design of converged telecommunications technology infrastructure for operators.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
• Worked across diverse cultures and geographies.

Head – Integrated Media

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Job Description

To establish and lead a world class capability (COE) focused on growing MTNs digital presence in the market through inbound and outbound marketing

To provide strategic direction for growing customer reach and engagement and lead through owned and third-party digital platforms that increase brand eminence and contribute to the broader Go To Market strategy

To apply the latest, proven techniques to optimise campaign delivery for demand generation and contribute demonstrable value to MTN’s growth strategy 

Responsibilities

Digital Marketing Strategy Development and Alignment

Craft MTN’s digital marketing strategy in conjunction with agencies using consumer research, industry trends and benchmarks, and proven methodologies to optimise online engagement

Perform competitor analysis to ensure MTN has a distinctive and differentiated voice in the market

Identify new opportunities based on customers buying trends and their response to marketing campaigns

Based on strategy, consistently provide direction, structure, business plans and support to the BUs. This includes identifying required resources, personnel and funding to achieve goals

Digital Marketing Operational Delivery Management

Determine appropriate and viable methods on how to execute digital marketing campaigns via digital channels to grow MTNs brand presence and acquire new customers

Drive traffic to owned online platforms through proven online performance marketing tactics (ie. content marketing, Influencer marketing, user generated content, SEO, paid

media, retargeting) for brand building (ESG); lead generation; self service functions; product and service offers and customer queries

Manage digital marketing team’s delivery, output and time investment

Collaborate with Commercial Bus to source content

Oversee quality and risk management of all content that is published on owned and third-party sites

Ensure brand identity compliance on all digital channels by conducting regular content audits on owned and third-party platforms

Ensure alignment with Corporate Affairs on risk and reputation

Ensure integration with Public Relations planning

Collaborate with CX to ensure a seamless customer experience and contribution of digital marketing in customer value management

Work closely with Online Strategy team on platform functionality and feature capability as well as marketing technology utilization and build

Digital Campaign Analytics

Utilise online campaign analytics to guide strategic direction and adaptation of digital marketing activities and to track lead conversion and attribution

Instil a culture of rigorous reporting and compiling weekly dashboards to track and report on performance of campaigns, while providing insights and continuous improvement

recommendations

Work closely with the Online Strategy team on data monitoring and reporting

Budget and Cost Control

Drive the Digital Marketing budget planning and coordinate with stakeholders across the organisation including Commercial BUs

Coordinate with the finance team to discuss the annual Digital Marketing budget

Ensure the efficient allocation and spend of the Digital Marketing budget – drive a positive ROI on marketing spend

Manage and optimize the budget, Monitor costs and determine initiatives to increase efficiencies and optimize resources – maximize cost/benefit ratios

Ensure Vendor and IT costs are effectively managed

Manage projects or initiative budgets in line with business objectives

Governance, Policies & Procedures

Develop procedures, policies and work flows to instill clear governance and reporting adherence for GTM activities which take place within the BUs

Keep abreast of legislation and identify operational changes required to ensure compliance and improve efficiency. Sign off / make decisions regarding operational changes

Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned

Oversee and ensure the establishment of systems and practices in order to comply with best practices, legislation or other regulations and guidelines

Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity

Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Set up and participate in operational and tactical meetings, where required

Continuous Improvement

Drive continuous improvement on all business development verticals

Keep abreast of international best practice, technologies and industry trends. Keep up to date with new products and services and their impact on MTN SA

Proactively research relevant best practice and processes, recommending translation of these in the strategic framework

Review and encourage team idea generation

Lead and/or play an active role in transformational and strategic projects impacting area of responsibility

People Leadership /Management

Set integrated goals and objectives for the team within MTN in order to achieve a future-focused, future-fit high-performing organisation

Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors

Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment

Create and implement personal development plans

Define the KPAs and KPIs that will be cascaded down to each area

Manage Performance and identify training needs. Coach and guide subordinates

Enable and model healthy employee relations and collaborative teamwork

Manage diversity, develop, and embed an Employment Equity plan for the business area

Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management

Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour

Qualifications

Education

• Bachelors degree in Commerce, Marketing, Communication or related area
• Post Graduate qualification advantageous

Experience

• Minimum 8 years’ experience including:
  • Minimum 3 years of Senior Management Experience
  • Minimum 5 years managing staff
  • Work across diverse cultures and geographies
  • Experience in Telco/ Techco industry
  • In depth understanding of MTNs products and services
  • Experience with Digital marketing strategy development and execution
  • Successful track record in Digital Marketing and campaign management
  • Good understanding of the digital / social media landscape

About Us

About MTN South Africa

Launched in 1994, MTN South Africa is a subsidiary of MTN Group, a leading emerging market operator with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code ‘MTN’. Our strategy is Ambition 2025: Leading digital solutions for Africa’s progress.

About the Team

The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.

Key roles that the Human Resources team performs:

• Executive Role: Specialists in all aspects of people management. High-level input at a strategic level into all key business decisions.
• Audit Role: Ensures all areas of the organization are compliant with legal requirements AND best practice employment policies and procedures.
• Facilitator Role: Close partnership to support, advise and extend the ability of all areas of the organization to meet their objectives through the implementation of highly effective employment practices in areas such as Talent Acquisition, Learning and Development, Reward systems, Performance Management, Health and Wellbeing.
• Consultancy Role: Provide expert advice to the organization and it’s managers on any aspect of workforce management and employee relations and performance.
• Service Role: Ensure the organization is fully aware of and is equipped to deal with developments impacting employment matters, such as changes in legislation, changes in the characteristics of the labor market.

Senior Specialist – Business Intelligence Reporting and Analytics

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Job Description
Job Profile / Department Senior Specialist: BI Reporting and Analytics Job Location: Johannesburg, SA
Job Code:
Division: Finance Function: RAFM Sub Function:
Job Level: Time Span:
Reporting to: Senior Manager: Reporting, Analytics & Technology

Mission/ Core purpose of the Job:

The Senior Specialist: BI Reporting and Analytics will ingest and analyze data from multiple sources and create reports to translate business needs into meaningful insights. Responsible for using innovative and modern tools and techniques to automate the most-common, repeatable, and tedious data preparation tasks and reports.

Supports the senior leadership with insights, management reports, and analysis for decision-making processes.

Job Specifications/ Minimum & Preferred Requirements
Education / Business Degree
Minimum of 3-year tertiary degree in IT, Engineering, Computer Science, Mathematics, Statistics, or related quantitative field

Fluent in English

Work Experience
Minimum of 5 years’ experience in a BI reporting and analytics environment, with experience in a complex, technology-oriented industry.

Minimum 5 years working with SAS, SQL, Python, R (or similar), Power BI.

Minimum 5 years’ experience working with complex data and performance frameworks.

Minimum 3 years working experience on big data environments, tools, and techniques.

Experience in scripting languages and advanced analytical software to solve complex business problems.

Experience working in a medium to large organisation.

Training
Reporting and advanced analytics.

Database modelling and data warehousing principles (SQL)

Strong Programming skills (R, SAS, Python, C++, Java, etc…)

Data Visualisation (Power BI, OBIEE, Tableau etc.)

Solution automation

Industry / Certifications Relevant certification / accreditation
Any other specifications
MS Office (Word, Excel, and Outlook)

Understanding of the MTN framework or Telecommunications industry

Worked across diverse cultures and geographies

Knowledge of modern Big Data platforms and Open Source Solutions

Competencies
Global Talent Standards
Head – Big Picture Focus (30)

Conceptual Thinker
Problem Solver
Improvement Driver
Heart – People & Emotional Intelligence (30)

Culture and Change Champion
Supportive People Manager
Relationship Builder
Hands – Results Focused (40)

Results Achiever
Operationally Astute

Key Performance Areas Measures (KPIs for job)
Key Job Responsibilities
Tactical Implementation

Align all operational activities undertaken in the department to the organization’s strategic objectives.
Drive best practices, iterative improvements, and innovation within Finance.
Develop deep insights into reporting to support improved awareness in the organization.
Provide recommendations to various stakeholders and influence future decisions based on advanced analytics.
As per business plan
Data and Technology

Ensure reporting is in accordance with MTN Group standards as per the Risk and Control Framework.
Strong ability to design, build and manage data pipelines focusing on encompassing data transformation, data models, metadata management etc.
Responsible for all aspects of data integration, data architecture and maintaining best practices within RAFM.
Collaborate with BICC in ensuring compliance and governance during data use.
Lead data driven project teams by serving as the senior technical thought leader; working with various business units to translate project goals into analytical and reporting requirements.
Build predictive and analytical data marts with high dimensional and dynamic data.
Effectively communicate analytical reports to stakeholders.
As per business plan
Data Analysis

Utilise big data analytics to analyse data and extract meaningful business insights.
Defines and supports ETL, data, and business intelligence architectures.
Model complex business problems and discover business insights using analytical software and visualization techniques.
Investigate trends, identify behavior patterns, and anomalies in the data.
Proactively mines data lake to identify DQ issues, trends and patterns and generates insights for business assurance streams.
Communicate results of analysis to business partners/stakeholders and executives.

As per business plan
Continuous Improvement

Creation of automated reporting for all major revenue streams.
Develop usage and access control policies in collaboration with BICC.
Partner with other BI specialists in continuous improvement processes impacting data quality in the context of a specific use case.
Recommend ongoing improvements to the BI landscape.
Support control development on an ad-hoc/when required basis.
Engage with business teams to find opportunities, understand requirements, and translate those requirements into BI solutions.
As per business plan
Collaboration / Coordination

Collaborate with business assurance teams and various stakeholders throughout the organisation to ensure reporting and analytical needs are met.
Collaborate with other functions across the business to ensure effectiveness of analysis conducted.
Collaborate with data engineers and platform architects to implement robust and real-time solutions.
As per business plan
Reporting

Translate business needs into automated reporting requirements.
Reviews all data/reports on a periodic basis and ensures it is properly classified according to use, sensitivity and importance.
Supports the senior leadership with management reports, and analysis for fact-based decision-making.
Create reporting of control coverage, control performance and report control gaps (both Primary and Secondary).
Integration of multiple data sources into a centralized reporting platform.
Accountable for stakeholder & executive reporting and dashboards.
Prepare reports on operational performance and detailed reports on specific projects when required.
Communicate to the business assurance functions the various predictions and findings through effective data visualizations and reports.
Responsible for creating a report catalogue with metadata management.
As per business plan

Stakeholders Landscape
Internal Stakeholders: Interaction and Relationship
Core Business Assurance team

All BU’s

Finance executives, GM’s and SM’s

Reporting & analytics

FBP’s per BU

External Stakeholders: Interaction and Relationship Not Applicable

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We wish you all the best with your applications

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