Nashua Vacancies

To apply, click on the link at the end of the posts and all the best with your applications.

OA Engineer – Nashua Pietermaritzburg

Job Purpose

The position is responsible for the service and maintenance of office automation equipment and service calls within Nashua Pietermaritzburg service areas.

Experience and Qualifications Required:

• 3 – 5 years’ experience in the office automation field
• Valid driver license
• A + N+
• Own reliable vehicle

Duties and Responsibilities:

• Service and maintain equipment in the Nashua Pietermaritzburg service base.
• Ensure that Customer downtime is always kept to a minimum.
• Ensure that Customer Uptime and capabilities is at full potential.
• Ensure that service call is always done and completed cost efficiently.
• Ensure that part, Toner, and other service deliveries reach maximum life expectancy.
• Ensure that preventative maintenance is completed and scheduled as per the requirements.
• Take responsibility for all stock allocated to the technician.
• To follow the correct procedure when receiving a call and when a call is completed within the Workwide system.
• Fully install, MFP, (if required) and supply training to the customer on new Products.
• To ensure that the Service Coordinator is given accurate information relating to service calls and installations.
• To complete all necessary paperwork relating to your job and to ensure that it is presented in a decent manner and on time.
• Must be open and willing to be cross trained over all technical lines of business to promote better productivity and to provide assistance if needed.
• To keep the Technical Manager informed on problems relating to your job, either technical or customer, and to maintain an awareness of the customer’s needs.

Skills and Attributes:

• Accuracy, attention to detail, proactive, self-starter and neat.
• Punctual, honest, hardworking, loyal and dedicated to client service.
• Excellent communication and writing skills.
• Ability to work in a team as well as on your own.
• Must be able to work within the framework of deadlines and be able to complete tasks within these time constraints.

Other Assignments:

Prepared to work overtime, attend training sessions over weekends from time to time as well as meetings as and when required.

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.

Please mail sanjeev@nashuapmb.co.za

Field Service Engineer – Nashua Secunda

JOB PURPOSE

The purpose: Installation, Technical support and regular maintenance of all Nashua equipment, MFP’s, PABX, CCTV, Access Control.

Requirements

Experience and Qualifications Required:

Minimum Requirements

• Grade 12 matric
• Must have Field Experience in office automation
• Valid Driver’s license and reliable vehicle required
• COMPTIA A+ essential. N+ MTA would be an advantage
• Must be competent to complete connectivity installations (Printing / scan to folder and e-mail)

Duties & Responsibilities

• The repair and preventative maintenance of all machines assigned to the field service engineer via the Work Wide service logging system.
• The correct procedures to be followed when receiving the call, and when logging the call off.
• Tool cases, cleaning materials and vacuum cleaners to be of company standards and policy.
• To have a vehicle, maintained and serviced to enable the service engineer to perform his job.
• Constant communication with service managers when field problems occur, and they are unable to immediately resolve them.
• All service calls to be accurately logged off on Work Wide or via the service controllers telephonically.
• All business kilometres travelled to be logged off on the Work Wide service system and to be documented in a log book and supplied to the relevant line manager for reimbursement.
• Notification to relevant managers if you are sick or cannot report for duties.
• Communication with customer regarding problem reported and informing customer of any parts needed to be replaced.
• The service engineers will be expected to self-study for internet based training and other training as laid down by management.
• To perform any reasonable assignment if and when requested to do so by management.
• Assist all other departments with reasonable queries.

Skills and Attributes

• Fully computer literate
• Excellent telephonic and face to face customer skills
• Presentable
• Self-driven, motivated, innovative, and a team player.
• Valid Driver’s license and own reliable transport is essential.
• The ability to work well with others, cooperate, and resolve conflicts
• Being receptive to feedback and professional
• Being accountable, reliable, and self-confident
• Being able to identify the source of a problem and find an effective solution
• Being able to adjust to changes in your work environment and respond to new ideas and responsibilities
• Having a positive attitude about your work and inspiring confidence in others
• Being able to prioritize tasks, manage your schedule, and meet deadlines
• Being organized, empathetic, and able to communicate clearly to support a team or project
• Excellent communication skills to interact with clients, explain technical issues clearly, and maintain positive relationships.
• Good planning and organisational skills
• The ability to work calmly under pressure
• Maintaining consistency and is results driven

Working Conditions

• Monday – Friday 07:30 am to 16:30

This description is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.

If you are interested in this vacancy, please submit your CV to hr@nashuavaal.co.za by no later than ( 31 March 2024)

Should you not hear from us 2 weeks after the closure date, please take it that your application has not been successful.

Click here to apply

We wish you all the best with your applications

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