Nedbank is Recruiting for a Client Support Specialist

Nedbank is currently holding a vacant position for Client Support Specialist based in Johannesburg (Apply today)

Closing date: Ongoing

Location: Johannesburg

Job Purpose

To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales strategy. Provide operational and servicing support to the CIB TS client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank’s client service strategy.

Provide quality and accurate business administrative support services to internal and external stakeholders enabling TS, CIB and Nedbank to achieve its business goals. Be part of the retention strategy of TS, CIB and Nedbank by ensuring exceptional servicing support is provided to enhance the client’s experience, aligning to the TS CIB client value propositions.

Job Responsibilities

Monitor and coach to ensure understanding and effective utilisation of all sales and service systems to achieve strategic objectives.

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).

Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).

Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Identify common customer service breakdown and drive relevant corrective measurements to ensure customer satisfaction.

Conduct service related workshops and training interventions to improve customer service.

Analyse relevant customer feedback systems and identify common trends in customer breakdowns and recommend corrective action to achieve world class service expectations.

Ensure adherance to service standards and strategies by observation and measurement and recommending corrective action.

Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and service targets.

Support relevant areas to achieve sales and service objectives by highlighting gaps and opportunities.

Essential Qualifications – NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Bachelors degree in business or equivalent
Professional Qualifications

Minimum Experience Level

3 – 5 years’ experience in a similar or related industry
3 – 5 years client servicing experience

Technical / Professional Knowledge

Communication Strategies
Data analysis
Governance, Risk and Controls
Nedbank policies and procedures
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Cluster Specific Operational Knowledge
Credit and risk Knowledge

Behavioural Competencies

Building Partnerships
Earning Trust
Energy
Facilitating Change
Innovation
Work Standards
Planning and Organizing
Customer Focus

CLICK HERE TO APPLY

The post Nedbank is Recruiting for a Client Support Specialist appeared first on Scholarly Africa.

Nedbank is Recruiting for a Client Support Specialist Nedbank is currently holding a vacant position for Client Support Specialist based in Johannesburg (Apply today) Closing date: Ongoing Location: Johannesburg Job Purpose To be the direct contact between the external customer and Nedbank to build and maintain relationships according to TS and CIB customer and sales …

The post Nedbank is Recruiting for a Client Support Specialist appeared first on Scholarly Africa.

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