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Regional Sales Operations Manager (Durban, ZA)
LOCATION: ALL AREAS (WC/KZN/GAUTENG)
Purpose of the Job
To optimise brand standards and profitability of service stations within a geographical area through the development of regional business plans thereby driving out the retail strategy at regional level.
Who you are
- You possess strong interpersonal and communication skills, along with exceptional problem-solving and analytical abilities.
- You are team-oriented, with a strong emphasis on customer satisfaction and relationship management.
- You thrive in high-pressure environments, working efficiently with minimal supervision, and excel in managing your time effectively.
- You have a proven reputation for consistently exceeding performance expectations.
- You focus on operational excellence and are highly disciplined in executing tasks.
- You are able to critically think apply yourself when faced with complex scenarios.
What you will have done before:
Baseline:
- NQF Level 7 (Degree in Marketing, Sales, Finance, Business or related)
- 10 years’ experience in Retail Sales & Marketing, including people management, franchise & FMCG.
Advantageous:
- Experience in managing a Sales team.
- Experience in managing a business department.
What you will be doing
FINANCIAL PERFOMANCE
Drive regional profitability and sales through Retail initiatives with the sales team.
Manage sales forecasts to meet or exceed targets.
Turn around underperforming sites in your region.
Contribute to the National Sales Capex/Opex plan and develop the regional budget.
Ensure accurate budget indicators for tracking and controlling the regional budget.
Monitor and report on monthly Capex/Opex spend and budget variances.
Authorize expenditures within assigned limits.
BUSINESS PROCESSES
Develop and implement regional and area-specific business plans with the team.
Monitor performance against targets; develop contingencies to meet operational goals (e.g., RSD, NPS, Planograms, ROI).
Ensure Retail Standards Compliance by managing audit findings and adherence to CPA regulations
Manage dealer selection in line with regional targets and review quarterly dashboard results.
Implement corrective action plans and ensure monthly call plans are in place.
Define call plan objectives and compile monthly reports.
Ensure strategy roll-out and identify sites for upgrade.
CUSTOMER SUPPORT AND STAKEHOLDER ENGAGEMENT
Manage the relationship between Engen and dealers in your specific region through active participation in RAC and GAP meetings
Ensure Regional Sales and Operations alignment with customer and stakeholder policy procedure.
Engage internal customers and stakeholders on service delivery needs for your specific region and ensure that related SLAs are in place and adhered to.
STAFF DEVELOPMENT AND MANAGEMENT
Ensure HR process compliance in the region
Engage in talent management by developing Individual Development Plans (IDPs)
Manage staff performance through contracts, reviews, and talent discussions.
Enhance team effectiveness through knowledge transfer and skill development.
Foster team building through coaching and mentoring.
HSEQ COMPLIANCE
Coordinate HSEQ compliance for your region by communicating procedures to staff and dealers.
Enforce and model adherence to ENGEN’s HSEQ policies and values
Drive regional profitability and sales through Retail initiatives with the sales team.
Manage sales forecasts to meet or exceed targets.
Turn around underperforming sites in your region.
Contribute to the National Sales Capex/Opex plan and develop the regional budget.
Ensure accurate budget indicators for tracking and controlling the regional budget.
Monitor and report on monthly Capex/Opex spend and budget variances.
Authorize expenditures within assigned limits.
BUSINESS PROCESSES
Develop and implement regional and area-specific business plans with the team.
Monitor performance against targets; develop contingencies to meet operational goals (e.g., RSD, NPS, Planograms, ROI).
Ensure Retail Standards Compliance by managing audit findings and adherence to CPA regulations
Manage dealer selection in line with regional targets and review quarterly dashboard results.
Implement corrective action plans and ensure monthly call plans are in place.
Define call plan objectives and compile monthly reports.
Ensure strategy roll-out and identify sites for upgrade.
CUSTOMER SUPPORT AND STAKEHOLDER ENGAGEMENT
Manage the relationship between Engen and dealers in your specific region through active participation in RAC and GAP meetings
Ensure Regional Sales and Operations alignment with customer and stakeholder policy procedure.
Engage internal customers and stakeholders on service delivery needs for your specific region and ensure that related SLAs are in place and adhered to.
STAFF DEVELOPMENT AND MANAGEMENT
Ensure HR process compliance in the region
Engage in talent management by developing Individual Development Plans (IDPs)
Manage staff performance through contracts, reviews, and talent discussions.
Enhance team effectiveness through knowledge transfer and skill development.
Foster team building through coaching and mentoring.
HSEQ COMPLIANCE
Coordinate HSEQ compliance for your region by communicating procedures to staff and dealers.
Enforce and model adherence to ENGEN’s HSEQ policies and values
Job Responsibilities
Competencies
Education
Job Advert Closing Date: All job adverts close five days after date posted
Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process.
We welcome applications from people with disabilities. Let us know how we can accommodate you to participate in the recruitment process.
Important Information:
- The appointment will be made in line with Engen’s Employment Equity Strategy.
- All applications must be submitted to the contact person/ numbers provided & in the manner requested.
- If not submitted by the closing date, your application will automatically not be considered.
- Engen does not guarantee that you will be called for an interview or appointed by virtue of your application.
- Engen reserves the right not to make an appointment.