To apply, click on the link at the end of the posts and all the best with your applications.

Institutional Client Group Relationship Manager

Job Description

The Institutional Client Group (“ICG”) is a business unit within RMB Nigeria that is responsible and accountable for institutional clients.

ICG is responsible and accountable for:
• bringing the whole bank’s offering/solutions to clients (one-RMB)
• overseeing and leading multidisciplinary teams to deliver superior solutions/products, insights, and ideas to clients
• deep expertise and broader product knowledge of the Financial Institution Sector
• origination across multiple products offered
• client growth, retention, and penetration
• sector performance and profitability
• client satisfaction and engagement

ICG is led by Head, ICG and roles within the group include:
• Relationship Manager: Accountable and responsible for origination of flow activity within the bank
• Senior Relationship Manager: End-to-end accountability across flow and event activity (for client) outcomes including P&L for specific clients

Flow is defined broadly as any banking activity that occurs on a more frequent basis and generally requires quick turnaround. Flow origination activity includes:
• Liabilities and investment activities
• Global security services: custody services
• Transactional banking (primary banker): Account opening, Cash Management, Online Banking,
• General Banking Facilities
• Trade and supply chain finance
• Transactional Banking RFPs

Event is defined broadly as strategic client banking activities which ordinarily involve structuring in the solution and are infrequent or “once-off” in nature. Event origination activity typically includes:
• Advisory Services including Mergers and Acquisitions
• Structured and/ or large Lending transactions
• Markets structuring

Responsibilities:

The Relationship Manager is responsible and accountable for originating Flow business within a sector. This activity can be for new prospective clients and for existing clients through origination and cross-sell banking solutions. They are responsible for originating flow business within the allocated clients as part of a cross-functional team.

A cross functional team:

• Includes relevant Relationship Manager, market sales transactor and product bankers working with the Senior Relationship Manager to drive desired client outcomes
• The members of the cross-functional team co-sign the account plan with the Senior Relationship Manager, and are held accountable for the execution of the client plan
• Each member of the cross-functional team is responsible for originating ideas for their product domain, and the identification of broad ancillary product opportunities where relevant product domain, and the identification of ancillary product opportunities where relevant

Additionally, a Relationship Manager

• Participates in client processes such as account planning and deal escalations point for Flow activity
• They are a primary point of contact for the client, and form the basis for all internal contacts to better align and manage Flow activity
• They work closely with the ICG Head and/or Senior Relationship Manager to strategize on Flow activity on top/sector clients

The ideal candidate will fulfil the role of a Relationship Manager, with the following Key Performance Requirements on Clients:

Client Strategy Execution

• In conjunction with the cross-functional team, implements the strategy for Flow activities 
• Must understand client Flow needs 
• Must understand sector and client value drivers
• Participates in design sessions with all client interfacing teams in the Client Group, IBD, Markets & Transact business units and provides insights from the voice of the client 
• Contribute with relevant data & insights at the periodic strategy review & revision sessions led by the ICG Head/Senior Relationship Manager who has overall accountability for the client 
• Escalation contacts for Client Service issues in Flow activity 
• Holds the product houses accountable to solve services issues for clients within a reasonable period (doesn’t solve the issue themselves)
• Craft client strategy plans on acquiring new Flow activity and contribute to the broader client strategy crafted by ICG Head/ Senior Relationship Manager 
• Retain and penetrate existing clients across other products within Flow
• Ensure seamless end to end process for clients in delivering new Flow solutions to them
• Manage pricing negotiations with clients in relation for Flow activity
• Drive Flow profitability across clients allocated
• Build strong client relationships with key senior executives within their client portfolio who are responsible for awarding Flow business
• Strong Flow product knowledge and expertise

Account Management Framework & Client Action Planning

• Participates in the Client Action Planning process for clients they are directly responsible for within assigned sector portfolio as part of a cross-functional team
• Ensure on-going monitoring of the client which may include annual credit and pricing reviews, covenant requirements, allocation, and review of facilities
• Accountable for ad-hoc and annual client pricing
• Manage multi-disciplinary projects to ensure successful deployment of origination, implementation, and retention initiatives
• Assess effectiveness of Relationship Management outputs and stakeholder engagement by measuring changes in revenue generation, qualified leads, client satisfaction (internal and external) and retention

Flow Business Origination/Business Development

• Formulating annual strategies with Senior Relationship Manager for the allocated client portfolio and new business for Flow activities 
• End-to-end management of the Flow sales process, anticipating client needs and responding with innovative solutions to client’s emerging needs 
• Ensures MIS information is accurate and reflects the converted opportunities

Data Analytics & Insights Generation

• Excel, PowerPoint, and Word proficiency 
• Work with data inputs e.g., MIS, Call Reports and Client Action Plan to build origination and growth projection models that are integrated and forward looking
• Client Relationship System adoption and call report discipline

Financial Performance Management

• Delivers targets of Flow activity for client in portfolio (e.g., revenue growth, profitability, cross sell, retention, conversion, satisfaction, etc.) 
• Reviews overall client & sector performance and defines plans to optimize performance across all Flow product offering 

Risk Aware / Management

• Manage and anticipate risk that may arise through our Flow activity with clients: AML, Credit, Exchange control risks, covenants adherence.

Qualification:

• Candidate should have a relevant graduate degree and at least 5 -10 years of work experience preferably having worked in commercial or corporate banking and is interested in working in a small team environment with a high degree of client contact.

Experience:

• Candidate should have relevant experience in financial sector client base – Banks and non-bank financial institutions including:
• Sound knowledge of general banking products and industry specific knowledge. 
• Experience in customer acquisition/ sales, retention of designated client portfolio.
• Strong communication skills, conceptual thinking coupled with strong analytical capability is required. 
• Report writing skills as well as presentation skills are essential. A high level of proficiency with 
• MS-Word, MS-Excel and MS-Power Point is required. 
• Candidate must also have strong research capabilities and must be able to perform company and sector related research with the ability to analyse the financial statements of companies. 
• Candidate should be self-motivated to take on multiple tasks, should enjoy working in a constantly changing environment, have strong attention to details, interact well with others and enjoy working within a team-based environment.  

General Competencies:

• Strong Interpersonal and networking skills
• Relationship Management
• Excellent presentation, written and oral communication skills
• Analytical and problem-solving skills 
• Proactivity and flexibility 
• Customer focus (internal and external customers)

Asset and Liability Manager

Job Description

The Governance Framework for the Management of ALM Risk (i.e., Liquidity Risk, Currency Risk, and Banking Book Interest Rate Risk) provides the governance principles aimed at creating a robust process to assess, measure, monitor, and report these risks. RMB Nigeria’s (“RMBN’s”) Group Treasury is the extension of FirstRand Bank’s Group Treasury and is responsible for the implementation of the Framework in Nigeria. RMBN’s Treasury team is also responsible for the management of the bank’s capital to ensure its adequacy under business-as-usual and stress conditions, capital management risk is therefore a key component of this role.

Responsibilities:

Frameworks, policies, and mandates for the management of Treasury Risks:

• Responsible for the establishment and maintenance of frameworks, policies and committee (i.e., ALCCO) mandates.  
• Ensure full compliance with Group standards and regulatory requirements associated with funding and capital (LAR, 
• CRR, LCR, NSFR, CAR.)  
• Propose risk limits, ensuring that portfolio mandates are in place across and in line with risk appetite. 
• Research best practices and make recommendations on the implementation of new developments and improvements in risk. 
• management processes. 

Governance & compliance:

• Monitor risks and ensure that the exposure and utilization is in line with the risk limits. 
• Ensure that mandate and limit breaches and non-compliance thereof are escalated to appropriate forums. 
• Ensure implementation of Basel III requirements across all portfolios. 
• Ensure adequate governance processes are in place (frameworks and regulations). 
• Ensure coordination of Internal and External Audit engagement. 

Risk analytics and measurement:

• Ensure that an appropriate control framework is in place to ensure the accuracy and completeness of Treasury risk metrics 
• Develop new and optimise existing strategies for the management of risks 
• Perform an assessment and forecast  the key reporting metrics and provide commentary that can be used to explain implications of the outputs and attribute movements. 
• Continuously assess appropriateness of metrics and measurement methodologies. 
• Drive and implement the annual Internal Capital Adequacy Assessment Process ‘ICAAP’ (including the completions of all applicable reference documents) and Recovery Planning Process (RRP). 
• Guide and implement a repeatable, dynamic stress and forecasting process in line with Group’s guidelines, regulatory requirements and best practice.  
• Drive and implement the quarterly Internal Liquidity Adequacy Assessment Process ‘ILAAP’ (including the completions of all applicable reference documents). 
• Review the stress testing of assumptions & BAU back testing results for each Treasury Risk. 
• Perform impact assessments on proposed changes to regulations impacting on stress test outcome.
• Provide recommendations to the executive management on dividend payout and optimization of the RWAs for business units based on the ICAAP outcome. 
• Analyze and monitor the currency risk on the balance sheet (banking book) to ensure the bank is immunized from adverse shocks.  
• Manage and ensure compliance with the regulatory limits on Net Open Position. 

Reporting & communication:

• Co-ordination and production of the ALCCO pack sections and presentations relating to Treasury risks as well as facilitating and standardizing the reporting into appropriate forums and frequency for both in-country and Group 
• Coordination and submission of Key Management Process reports relating to Treasury risks in the banking book to the Board’s Risk & Compliance Committee 
• Action ad hoc reporting and queries relating to Treasury risks reporting 
• Communicate results of risk analytics and measurement to the Treasurer  
• Co-ordination and production of the periodic ICAAP and ILAAP report 

Strategic relationships

Responsible for the development and maintenance of strategic relationships with:

• Other Risk Type Owners 
• Finance, Regulatory Reporting and Compliance 
• Management committees (ALCCO, FRM) 
• Regulator 
• Group and in-country Research teams 
• Group ALM Risk Management 
• Group Capital management 
• Group Exchange Control 
• Develop and maintain relationships with Group peers to keep up to date with latest developments across 
• FirstRand w.r.t risk frameworks, disclosure requirements etc. 
• Industry liaison 

Experience and Qualifications:

• At least 10 years of work experience, 5 of which would have been spent within an Asset/Liability Management or Risk Management function.
• A degree in accounting/finance/maths/statistics or a related field with a strong quantitative bias. 
• CFA or FRM qualification would be an advantage. 
• Thorough understanding of banking products and financial instruments. 
• Thorough understanding of ALM management and an understanding of ALM and Capital specific regulations (e.g. Basel reporting standards) 
• Knowledge of risk measures and practices (e.g., PV01, VaR, EaR (NII sensitivity) 
• Thorough understanding of governance and control frameworks 
• Capable of analysing complex concepts and translating these into simple and concise narratives for management 

General Competencies:

Time management 

Strong analytical skills 

Strategic thinking 

Excellent communication skills (verbal, presentations, and written) 

Passionate/energetic 

Work well under pressure 

Self-starter / able to work independently 

Team player 

Strong interpersonal skills 

Commitment to excellence 

Head of Research

Job Description

The Head of Research will be responsible for driving the research and macro strategy of the business in line with RMB’s vision of being a trusted adviser to our clients across the franchise footprint. The Head of Research will have the primary responsibility of providing sound, objective, and consistent economic research, entailing research on the financial market, fixed income, currency, provide sector advise to clients and other stakeholders and ensure prompt dissemination of research findings.

Responsibilities   

• Build a top-ranked and renowned research franchise that enhances the value proposition of the RMB brand  
• Take ownership of the Research department and ensure optimum efficiency in research findings, dissemination to clients and other stakeholders  
• Contribute to RMB house view through collaboration with the rest of the team and assume specific responsibility for RMB’s economic house view  
• Build and run various models to assist with forecasting and highlighting risks around the core views  
• Produce daily, weekly, monthly, quarterly, and annual presentations to convey the house view and to cover thematic research  
• Put a process in place for cross-checking and sign-off of relevant reports  
• Sound understanding of internal and external stakeholders, their specific needs, and requirements, and how these fit  
• together:  
• Liaise with internal stakeholders to identify their needs, and evaluate whether the research and inputs are correctly aligned  
• Collaborate with Relationship Managers on clients’ needs and feedback  
• Engage with clients directly and via the Relationship Managers to understand their needs and check progress                                  
• Find opportunities to leverage relationships and promote knowledge-sharing  
• Provide views, forecasts, and recommendations on asset classes, analysis of industry sector allocations, and company-specific research reports  
• Facilitate the organization and coordination of client roadshows, conference calls, and seminars  
• Working with various teams to generate sales and trading ideas that will be used for client engagement  
• Coordinate market intelligence activities; prepare competitive analysis reports and forward recommendations to the relevant business groups  
• Oversee the monitoring and maintenance of financial models and industry databases ensuring correct and up-to-date information for research reports  
• Supervise and coordinate the research, collation, analysis, and assessment of marketing information/indices that would provide adequate backup and support for the business’ decisions  
• Participate in the development and implementation of marketing and financial models for the business to support its trading, sales, and competitive strategies  
• Broad understanding of RMB’s products to be able to use research to support the selling of the products, e.g high-level knowledge of Fixed income and FX products  
• Responsible for facilitating the conduct of environmental/market research surveys and analyses of macro sectors to identify investment opportunities    
• Manage the view (take responsibility for the overall economic view of the team as it relates to the global and local economy and financial markets)  
• Strong collaboration with other research units in the group on research reports as required for specific industry and or thematic macro events  
• Supervising the collation of key economic data covering the globe, major trading regions, and Africa into suitably organized information to inform and guide the Bank’s policies and operations  
• Sound understanding of the group structure and business flows, including high-level understanding of the Bank’s revenue, costs, and capital drivers  

Qualifications and Experience

• Minimum of a first-degree qualification in Economics, Statistics, and other related degree- Preferably should be a CFA Chartered holder or in the process of achieving the qualification  
• Minimum of 10 years experience in financial markets research with a sound understanding of the Equity space  
• Experience in covering SSA market will be an added advantage  
• Strong relationship with both the domestic and international institution client base  
• Sound knowledge of the financial market and an appreciation of the dynamics of emerging markets  
• Outstanding qualitative and quantitative analytical skills combined with an ability to apply judgment and think strategically   
• Practical knowledge of computer software necessary for analyzing large volumes of statistical data  
• Up-to-date knowledge of the financial market changes and evolving dynamics  
• Strong attention to detail  
• High level of integrity, well organized and detail-oriented    
• Personable character and ability to engage with clients and stakeholders on research reports  
• Excellent verbal and non-verbal communication skills  
• Good leadership skills and willingness to be part of a team  

Competence  

• Excellent communication, report and analytical writing, presentation, and interpersonal skills   
• Strong Entrepreneurial drive  
• Strong work ethic and ability to operate in a fast-changing environment (building a business)  
• Ability to develop a wide network of business contacts and agents to accomplish professional objectives
• Ability to work under pressure and drive results   
• Applies effective analysis, logic, and creativity to identify and implement effective strategies    

Leadership & Management Skills  

Promote and uphold RMB’s core values among staff and clients   

Take full responsibility for performance management of all direct reports, focusing on all aspects of sound people management:    

Recruitment  

Development  

Performance Management  

Remuneration and Rewards  

Career path planning  

On-the-job training, coaching & mentoring  

Ensure appropriate coordination of departmental activities and assume accountability    

Motivate, delegate, and empower appropriately, enabling direct reports to take responsibility and display appropriate creativity and initiative with agreed parameters   

Monitor staff performance against agreed objectives and grow their skills where required   

Ensure the transfer of institutional knowledge within the team    

Recruitment Coordinator (Fixed Term Contract)

Job Description
To coordinate, plan and deliver daily team tasks through the execution of predefined objectives as per agreed standard operating procedures to implement operational delivery and administrative support to the business, applicants and recruitment agencies in relation to all recruitment logistics, coordination and administration processes.
Contribute to cost efficiencies through responsible utilisation of work-related resources.
Build and maintain stakeholder relationships.
Deliver customer service through adherence to quality service standards.
Provide timeous reports on operations, performance and audit findings.
Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
Execute own work in accordance with the organisational values and code of ethics.
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
Identify and escalate risk as normal part of work.
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
Work with enhanced processes and procedures to maintain operational efficiencies.
Deliver work in an accurate manner to ensure consistent results.
Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Adhere to quality standards, turnaround times and Company policies and procedures.
Complete relevant administration, reporting and updating of information accurately and on time.
Investigate new ways to optimise processes Flag opportunities to migrate to platform and supports the use of technology in process and system improvements.
Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
Support talent acquisition procedures to manage recruitment and selection by completing all Recruitment system processes.
Coordinate scheduling of interviews between talent acquisition team, prospective candidates, including the booking of venues, catering, and stationery, as required.
Contact references for candidates and conduct prescreening interviews to support the short-listing processes.
Send out regret letters in the case of bulk recruitment drives, as appropriate.
Data mine the recruitment candidate database to proactively create a pool of suitable candidates for future sourcing needs.
Plan and complete activities within area of work to meet set time and quality standards Adhere to schedules to perform assigned work.
Maintain documentation and share information with the team where applicable.
Identify and utilise opportunities to assess and improve own performance.
Contribute to teamwork and inclusivity within own team.

Cost Accountant

Job Description

Hello Future Cost Accountant!

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.
United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

The Cost Accountant is an experienced Cost Model Custodian role within the RMB Operations Finance Enablement team, specifically relating to the Cost Attribution Capability. The Finance Enablement team is a new team being built out under the Enablement COO space within RMB. One of the key capabilities is the RMB Centre Cost Attribution model which we run and distribute to Finance as the product owner.

Are you someone who can:

• Generate systems and costing models based on actual activities in the relevant business areas, by consulting and liaising with managers to identify cost drivers.
• Find situation-specific solutions whilst using technology and systems in the most efficient way possible.
• Analyse activities, products and services of all cost centres to identify critical cost drivers in collaboration with business managers.
• Provide input into costing projects involving a segment, business unit, function or country/region (as applicable).
• Influence creative business solutions, optimise processes, and inform strategic decisions through cost modelling and data analysis.
• Build, run and execute cost models and provide required reports for business.
• Build and calculate cost models and work within established work and service processes.
• Source relevant data in line with the operating process, based on specific model and inventory requirements, and continue to improve the data gathering process through continuous efficiencies and automation.
• Once data has been made available, create a dashboard to track inputs received against deadlines to completion as well as quality thereof, or error rate.

You will be an ideal candidate if you:

• Have a Bachelors Degree in Finance or Accounting
• Have previous experience as a Cost Accountant
• Completed CIMA and Investment Banking experience is preferred but not essential
• Have strong Excel and Power BI experience and have worked with large data sets

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to
• Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Committee Specialist

Job Description

The role is suitable for a self-starter who produces consistently high-quality outputs within agreed deadlines. The role focusses extensively on servicing various management and credit risk committees within FirstRand in terms of meeting logistics and minute taking.

About RMB

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart. Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

You will be an ideal candidate if you:

• Contribute to cost efficiencies through responsible utilisation of work-related resources.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Establish relationships with relevant individuals and departments to deliver on work expectations. 
• Adhere to relevant service level agreements to build trust in the relationship.  
• Deliver customer service through adherence to quality service standards.
• Execute own work in accordance with the organisational values and code of ethics. 
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution. 
• Identify and escalate risk as normal part of work.  
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards. 
• Work with enhanced processes and procedures to maintain operational efficiencies. 
• Deliver work in an accurate manner to ensure consistent results.  
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.  
• Adhere to quality standards, turnaround times and  
• Company policies and procedures  
• Complete relevant administration, reporting and updating of information accurately and on time. 

Additional Requirements for the role:

Ensure policies and instructions are communicated to the relevant persons.

Provide secretarial support to all Risk and Credit board and committee meetings when required and record all   key decisions and discussion items.  

Provide secretarial support to Credit and related committee meetings and recording all key decisions and discussion items (minute taking).

Prepare agendas in liaison with the chair and/or other relevant stakeholders, monitoring the progress and scheduling of the committee’s business to ensure that meetings run smoothly according to set guidelines.

Assist with the preparation and signature of all documents and obtaining ad hoc resolutions, etc.

Ensure delivery on agreed timelines. Meet set turnaround times while ensuring reliability and accuracy.

Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability.

Establish sound relationships with relevant individuals and departments to deliver on expectations.

Maintain confidentiality of all items discussed in the committee meetings.

Ensure that information is dispatched timeously to all stakeholders to enable them to prepare adequately for meetings.

Executive Assistant to Head of Strategic Enablement

Job Description

To drive the growth of the business by assisting to shape and deliver on strategy in partnership with the relevant executive / manager and leadership teams in the business.
To project manage various strategic activities and ensure delivery of the manager / function’s key objectives.

RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact.

United by our purpose to empower our people and clients to be exceptional together for all to thrive, it’s the magic of our people and culture that sets us apart.

Now is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2024, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Are you someone who can:

• Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
• Integrate opinions and information provided by various sources to enable strategic decisions and assist the business to address strategic problems.
• Plan, manage, and assist in the execution of strategy sessions and offsites.
• Assist with the development and roll-out of strategic projects and prepare for and facilitate workshops.
• Action items and monitor to ensure actions are completed by the right people at the right time.
• Take responsibility for the end-to-end management of projects, setting out the scope of work, developing a project plan, project-managing internal and external resources and driving the initiative to completion.
• Write and co-ordinate strategy documents, presentation materials, speeches, briefing documents, meeting minutes, business emails, executive committee reports, and other relevant documentation as required.
• Build PowerPoint presentations.
• Streamline processes.
• Quickly understand complex topics.
• Work accurately at an accelerated pace.

You will be an ideal candidate if you:

• Are Personable
• Communicate well
• Writes well professionally
• Have advanced PowerPoint skills
• Enjoy the collating and formatting of information
• Can work independently
• Are able to extract the essence of information from various sources
• Can work under pressure and be creative
• Can research and are resourceful (sources of information etc.)
• Can plan well
• Are resilient
• Can self-manage
• Have attention to detail
• Have an attitude to get things done accurately and on time

Change Manager

Job Description

To partner with project teams, business heads and other impacted business users to create and implement any change that is customised according to specific project and Business Unit needs

• Compile a stakeholder list to ensure that all impacted users are identified and updated with all the relevant information required to ensure the projects success
• Ensure that the Business Unit Head and relevant impacted stakeholders are engaged
• Identify and action the necessary activities for stakeholders if they are showing signs of resistance lack of interest or disengagement
• Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
• Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholder requirements are delivered
• Preserve relationships despite airing conflicting views and seek mutual gains when addressing conflicts
• Anticipate consequences and adapt problem solving based on continual feedback
• Act speedily to resolve problems queries and complaints
• Adapt communication styles to meet the needs of different audiences
• Obtain feedback to determine how effective the change is in being adopted and if the shift in accountability is occurring into normal business operations
• Inform Human Capital to identify, document and incorporate new or changed requirements into the
• performance management systems
• Measure the success of the Change Management Plan by producing a close-out report including the
• lessons learned feedback from the project team and stakeholders etc., and adjust aspects of plan where applicable
• Define the type of change required who is impacted and how by the business unit project or organisation and understand the business reasons for the change
• Partner with the Project Manager or Programme Manager upfront to understand and identify the change management expectation to address the project success factors, constraints and risks
• Assist the Project or Programme Manager with identifying and communicating the different roles and
• responsibilities for the project team members or business users
• Create and present a change management approach to the Project Manager for approval which would specify at a high level the change management initiatives, plans and timelines required to address the changes impacting the business unit
• Draft a change management plan as prescribed by the business requirements present the plan to the
• relevant stakeholders for buy-in and sign-off, and include the approach for communication, stakeholders and training
• Prepare for resistance management and integrate with the master project plans
• Note the different projects impacting the same business unit to ensure all the changes affecting the same users are fully understood
• Review the relevance of the plan and revisit its appropriateness throughout the project life cycle
• Create and implement a communication plan for both projects and business which will convey facts and concepts related to the project to target specific audiences and relevant stakeholders
• Provide ongoing feedback on the progress of the change plan to the Project Manager and stakeholders to ensure effective communication and alignment at all levels
• Determine the correct communication methodology amd mediums to establish and build rapport to ensure constant engagement regarding the changes with the audience from the start to the end of the project
• Collate information for the preparation of communications to be sent to stakeholders either by the Project or Programme Manager, or Business
• Review the relevance of the plan and revisit its appropriateness throughout the project life cycle
• Compile an impact assessment or survey to understand if the environment, which includes people, processes and technology, is ready for the suggested change, and provide feedback on the outcomes to the relevant stakeholders
• Detail the exact impact of the change on the business units functional areas teams etc which inform the activities required for the change plan and include who the changes impact and how the change will be managed
• Assess the different business units readiness for change to provide a clear view on the risks of non delivery of the project to the relevant stakeholders within the business units
• Consult SMEs or vendors to scope and create a training plan to ensure that the impacted users learn new behaviour or skills required for the project or initiative
• Ensure the trainers are well prepared for the sessions and have a structured agenda
• Compile lists of which impacted users require training and the level of training required
• Compile or quality assure training material, follow up on the printing distribution of material and any updates required
• Ensure training session invites, attendance registers, and logistical set up for the sessions are done
• Draft plans to assist project team members where impacted user involvement is required e.g., User Acceptance Testing, and ensure that communication and training to the users is well coordinated
• Ensure training sessions and activities are executed according to planned timeframes with impacted users
• Review relevance of plan and revisit appropriateness throughout the project life cycle
• Ensure impacted users are knowledgeable about which stakeholder to be contacted when necessary
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

Credit Analyst

Job Description

To gather, analyse and draw insights from client financial information pertaining to credit risk.

To undertake key research of client business, industries, and legislation to derive insights from credit analyses.

• Conduct a comprehensive financial analysis of client data to understand credit exposure and liability; conduct cash flow modelling, sensitivity analysis and other investigations as necessary.
• Collaborate closely with key stakeholders and those who hold business relationships with clients to gain an intimate knowledge of the clients’ business, environment, and the industry they compete in.
• Assess a wide range of credit structures and propose solutions to challenges.
• Engage in scenario analysis and stress-testing to evaluate potential and actual risks.
• Present findings and insights to line management and/or the credit committee, and provide recommendations where required.
• Remain keenly abreast of industry and legislative developments and the impact thereof on portfolios.
• Advise more junior team members on aspects of client credit reviews, assisting them in identifying risks, and providing expertise and guidance.
• Develop and maintain strong business relationships with clients for the purpose of gathering relevant information and undertaking analyses.
• Display and encourage an appreciation of teamwork and inclusivity.
• Develop, encourage and nurture collaborative relationships across area of specialisation.
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Build relationships that allow for the managing of expectations, the sharing of knowledge and diverse insights, and the creation of buy-in.

Job Details

Application Closing Date

01/01/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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All the best with your applications

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