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Route Controller vacancy at RCL Foods

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Route Controller vacancy at RCL Foods

Deadline: 16 January 2025

Location: Durban, South Africa

Route Controller vacancy at RCL Foods

RCL Foods is recruiting and accepting applications for Route Controller vacancy.

The suitable candidate will be responsible to performs tasks / activities associated with the transportation and sales of bread and confectionary. Calling on customers (traders and retail chain stores), taking orders and delivering mainly from vehicle -frequently for cash and new customer acquisition.

This role will be based in Durban and reporting to the Sales Manager.

This role is a Permanent role.

Minimum Requirements

  • NQF level 4/5/6, matric and preferably a Diploma in Sales or Marketing.

Duties & Responsibilities:

Early Morning Shift

  • Assist despatch to ensure trucks loaded and despatched on time, prioritizing where necessary
  • Ensure all Drivers and VA’s are present and arrange cover if absenteeism
  • Daily communication on WhatsApp regarding any orders that had to be cut, driver changes, 
    absenteeism and late deliveries
  • Conduct crate count and report on WhatsApp
  • Accurately complete register
  • Check crate sheet and follow up with drivers on outstanding balances
  • Meet with Sales Manager to discuss each day’s challenges, the next day’s planning and crate issues 
  • Liaise with Customer Service Centre regarding second deliveries
  • At Despatch, check on BOT’s (Bread on Truck), crate returns, bread returns and damages. 
  • Assist driver with action plan if necessary where BOT’s, returns and damages are higher than the norm 
    or if problems with crate losses

Afternoon Shift

  • Handover meeting with Early Morning Route Controller
  • Follow up on second deliveries, ensuring they leave on time
  • At Dispatch, ensure correct procedure adhered to in terms of BOT’s, returns, damages and crate 
    returns
  • Verify earlier crate count
  • Ensure drivers are using the vehicle safe
  • Inspect trucks for any new damages/faults and report to Transport Supervisor
  • Ensure crate sheets being completed correctly
  • Train new drivers to follow the correct procedures
  • Ensure drivers place order with Customer Service Centre timeously and before cash up
  • Remain on site until the last truck arrives, ensuring the cash is deposited in the cash office safe
  • Report problems or changes on WhatsApp before leaving

MORE OPPORTUNITIES:

Route Rides

  • Conduct 2 route rides weekly
  • Complete Route Ride Analysis form per route ride and give feedback to Sales Manager within 24 hours 
    regarding the successes, challenges and threats on the route (pricing monitor; competitor information; 
    crates baseline; mileage; time taken, etc.)
  • Conduct Sales Analysis, using the data to inform action plans to increase sales and distribution 
    efficiencies
  • With the Sales Manager formulate a Sales Plan per route to drive volumes and customer satisfaction.
  • Implement the Route Sales Plan by utilising the Sales resources available including Sales Reps
  • Visit schools on routes to obtain participation in School’s Competition
  • Update crate sheet
  • Conduct follow up visits with Sales Reps and Sales Manager to ensure customer losses are minimised
  • Gain 5 new customers per route ride
  • Follow up on lost business and if possible, regain the customer
  • Ensure customers are experiencing good customer service and if not, take action to improve it
  • Look for advertising opportunities and liaise with Marketing to obtain sign boards or similar material
  • Where possible, facilitate COD customers to move onto JDE
  • Monitor competitor activities and take action to counter potential sales loss

People Management

  • Set daily objectives for the drivers and van assistants, ensuring full productivity
  • Monitor employee performance weekly and give regular feedback, taking disciplinary action when 
    necessary and giving recognition where it’s due.
  • Conduct formal performance reviews twice yearly with all Drivers and VA’s
  • Conduct team meetings with Drivers and VA’s at least once a month to hear about challenges and 
    concerns and assist to resolve the issues

General

  • Must be willing to assist as a driver as and when necessary

How to apply

To apply, visit RCL Foods recruitment portal.

Note: Late applications will not be considered.

Careers Office is on Social media platforms for more updates, follow our WhatsApp channel.

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