SAA International Opportunities

To apply, click on the link at the end of the posts and all the best with your applications.

Duty Officer – Lubumbashi

Closing Date	2024/08/13
Reference Number	SAA240805-1
Job Title	Duty Officer – Lubumbashi
Division	Operations
Business Unit	Regional and International Airport Operations
Job Type	Permanent
Location – Country	Democratic Republic of the Congo
Location – Town / City	Lubumbashi

Job Purpose

The Duty Officer will ensure that SAA is positioned as a professional airline with highest levels of service to our customers; while meeting all legal, Governmental and regulatory requirements. The role performs supervisory function over the Ground Handling Agent (GHA) to deliver excellent and safe service across ramp and passenger services functions. To monitor and manage the performance of GHA, it’s service level agreements (SLAs) and contract relationship. To operationalise the provisions of the GHA contract and ensure compliance and raise penalties where service failures have been found.

The Duty Officer develops and maintains strong relations with 3rd party suppliers, Star Alliance Members and Authorities; awareness off budgetary controls, operational efficiencies and cost compression initiatives as well as ensures a successful working relationship with airport counterparts and adheres to SAA Governance, procedures and policies.

Principal Accountabilities

Demonstrates an understanding of the Domestic and Regional Airport Operations’ strategy and plan relevant to own work outputs
Ensure the value proposition for the station is prepared according to criteria such as productivity, effectiveness, deployment, maintenance and safety
Work within delegation of authority (DOA)
Assist with the relevant procurement processes and governance procedures for sourcing/implementation of contracts as required by the Lead
Monitor excess baggage charges and ticketed sales
Implements department strategy within own area of responsibility
Provides recommendations to support the implementation of the departmental strategy and plan
Contributes to the budget management and containment of costs
Applies cost saving initiatives continuously
Provides recommendations on profitability
Engage in fraud prevention processes and initiatives
Ensure that the GHA management team understand and participate on issues around cost containment
Ensure that GHA participates in the reduction of claims linked to Visa fines, ticketing errors, passenger claim settlements, FNI’s, etc.
Monitor and control expenditure on baggage delivery, repairs, replacements and equipment
Oversees the correct application of processes and systems in area of responsibility
Utilises resources in area of responsibility/ own area of work in a time and cost effective manner
Utilises technology to enhance internal and external customer expectations
Executes work outputs according to customer requirements
Adheres to Governance and Risk Management policies, processes and systems
Delivers on regular, irregular and timeous reporting of information to key stakeholders
Participates in continuous optimisation programmes, projects and initiatives
Monitor supplier performance/SLA’s and report correctives to GHA Management and SAA Lead
Liaise with relevant stakeholders to maintain and restore station operations as a consequence of irregular operations and/or service breakdowns
Appropriate resources are allocated/deployed to meet business demands
Manage performance measurement across the station to identify areas of weakness and improvements to GHA Management and SAA Lead
Governance and business management practices are adhered to
Provide timely, accurate and relevant reports, recommendations and feedback as required by leadership
Uphold good governance practices aligned to SAA standards
Ensure that overall Emergency Response and LERAP risks are evaluated in accordance with required standards
Communicate effectively on Company standards and requirements
Facilitate forums/mediums for the exchange of ideas and feedback
Establish and maintain relationships with relevant internal departments within SAA, within the region, at Head office and Internationally
Follow up on agreed action points within an agreed timeframe
Ensure continuous on-time departure
Effectively manage Emergency Response, irregular operations – delays, overbooking, baggage handling, diversions
Effective customer relationship processes and procedures to handle customer issues such as complaints, queries, delays, seating arrangements, special meals, over-bookings, endorsements from other airlines
Conduct timely investigation of and response to flight reports
Facilitate and maintain effective relationships with stakeholders and interdependencies such as Star Alliance, Code-Shares, Airport Authority, Police Authority, Immigration Authority, Customs Officials
Represent the organisation to stakeholders, associates and partners as well as to the public maintaining professional, effective, amicable relationship at the required levels to ensure SAA’s interests are upheld
Attend and represent company’s interests at stakeholder, committee and service provider meetings (Airline Organisation Committee, Star Alliance Airport Team etc.) as requested by airport manager
Establish and maintain relations with counterparts at Head Office

Qualifications & Experience

Grade 12 (Matric) at NQF level 4 or the equivalence in the respective Country
A 3-year diploma in a relevant field at NQF level 6 and/or 4 years’ experience within airport operations environment
Proven track record in a Supervisory role in an airline or similar field will be an advantage
Ability to communicate in English and French (speak, read and write) mandatory
Ability to communicate in Swahili (speak, read and write) will be an added advantage
Able to work on Amadeus Altea Customer Management mandatory

Knowledge and Skills

Good knowledge in load control
Knowledge of managing projects will be an advantage
Passenger Handling
Amadeus Altea Customer Management (CM)
Amadeus Reservation System (Fares and Ticketing) will be an advantage
Dangerous Goods Handling
Baggage Management System
World Tracer System
Baggage Reconciliation System (BRS)
Understanding of external and internal supplier contracts and agreements
Star Alliance Requirements
Verification of Travel Documents
Amadeus Auto Document Check (ADC)
Passenger Disruption Handling (IRROPs)
Safety Management System (SMS)
Station Emergency Response Plan (SERP)
Legislative Frameworks (Law Law)
Strong facilitation/ coaching skills
Relationship building
Problem solving skills
Financial awareness/cost control skills
Customer orientation and people skills
Change agent
Excellent verbal and written English, French and Swahili communication skills
Results focus
Computer literacy (MS Word, Excel, Power Point) and functional systems
Time management skills
Negotiating and influencing skills
Planning and organising skills
Resource utilization skills
Information processing skills

Attributes

Effective communication
Technical expertise
Stakeholder relationships
Flexibility and adaptability
Drives results
Organisational awareness
Ethics and integrity
Collaboration

Additional Information

Position based in Lubumbashi, Democratic Republic of the Congo. Applicant will bear their own cost with regards to immigration (work permit, visa, accommodation, transport) if not from the Democratic Republic of the Congo.

SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.

PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.

This applies to all internal and external applicants.

SAA will make use of an internal employee referral programme for all permanent vacancies advertised externally on the E-recruitment site. The normal advert and application process will still apply alongside the programme. Terms and conditions as published on MySAA apply.

System support: Cebilenkosi@flysaa.com

Duty Officer – Ghana

Closing Date	2024/08/09
Reference Number	SAA240108-1
Job Title	Duty Officer – Ghana
Division	Operations
Business Unit	Regional and International Airport Operations
Job Type	Permanent
Location – Country	Ghana
Location – Town / City	Accra

Job Purpose

Principal Accountabilities

Demonstrates an understanding of the Domestic and Regional Airport Operations’ strategy and plan relevant to own work outputs
Ensure the value proposition for the station is prepared according to criteria such as productivity, effectiveness, deployment, maintenance and safety
Work within delegation of authority (DOA)
Assist with the relevant procurement processes and governance procedures for sourcing/implementation of contracts as required by the Lead
Monitor excess baggage charges and ticketed sales
Implements department strategy within own area of responsibility
Provides recommendations to support the implementation of the departmental strategy and plan
Contributes to the budget management and containment of costs
Applies cost saving initiatives continuously
Provides recommendations on profitability
Engage in fraud prevention processes and initiatives
Ensure that the GHA management team understand and participate on issues around cost containment
Ensure that GHA participates in the reduction of claims linked to Visa fines, ticketing errors, passenger claim settlements, FNI’s, etc.
Monitor and control expenditure on baggage delivery, repairs, replacements and equipment
Oversees the correct application of processes and systems in area of responsibility
Utilises resources in area of responsibility/ own area of work in a time and cost effective manner
Utilises technology to enhance internal and external customer expectations
Executes work outputs according to customer requirements
Adheres to Governance and Risk Management policies, processes and systems
Delivers on regular, irregular and timeous reporting of information to key stakeholders
Participates in continuous optimisation programmes, projects and initiatives
Monitor supplier performance/SLA’s and report correctives to GHA Management and SAA Lead
Liaise with relevant stakeholders to maintain and restore station operations as a consequence of irregular operations and/or service breakdowns
Appropriate resources are allocated/deployed to meet business demands
Manage performance measurement across the station to identify areas of weakness and improvements to GHA Management and SAA Lead
Governance and business management practices are adhered to
Provide timely, accurate and relevant reports, recommendations and feedback as required by leadership
Uphold good governance practices aligned to SAA standards
Ensure that overall Emergency Response and LERAP risks are evaluated in accordance with required standards
Communicate effectively on Company standards and requirements
Facilitate forums/mediums for the exchange of ideas and feedback
Establish and maintain relationships with relevant internal departments within SAA, within the region, at Head office and Internationally
Follow up on agreed action points within an agreed timeframe
Ensure continuous on-time departure
Effectively manage Emergency Response, irregular operations – delays, overbooking, baggage handling, diversions
Effective customer relationship processes and procedures to handle customer issues such as complaints, queries, delays, seating arrangements, special meals, over-bookings, endorsements from other airlines
Conduct timely investigation of and response to flight reports
Facilitate and maintain effective relationships with stakeholders and interdependencies such as Star Alliance, Code-Shares, Airport Authority, Police Authority, Immigration Authority, Customs Officials
Represent the organisation to stakeholders, associates and partners as well as to the public maintaining professional, effective, amicable relationship at the required levels to ensure SAA’s interests are upheld
Attend and represent company’s interests at stakeholder, committee and service provider meetings (Airline Organisation Committee, Star Alliance Airport Team etc.) as requested by airport manager
Establish and maintain relations with counterparts at Head Office

Qualifications & Experience

Grade 12 (Matric) at NQF level 4 or the equivalence in the respective Country
A 3-year diploma in a relevant field at NQF level 6 and/or 4 years’ experience within airport operations environment
Proven track record in a Supervisory role in an airline or similar field will be an advantage
Fluent English verbal and written skills is a mandatory requirement
Ability to speak, read and write French will be an added advantage

Knowledge and Skills

Good knowledge in load control
Knowledge of managing projects will be an advantage
Passenger Handling
Amadeus Altea Customer Management (CM)
Amadeus Reservation System (Fares and Ticketing) will be an advantage
Dangerous Goods Handling
Baggage Management System
World Tracer System
Baggage Reconciliation System (BRS)
Understanding of external and internal supplier contracts and agreements
Star Alliance Requirements
Verification of Travel Documents
Amadeus Auto Document Check (ADC)
Passenger Disruption Handling (IRROPs)
Safety Management System (SMS)
Station Emergency Response Plan (SERP)
Legislative Frameworks (Law Law)
Strong facilitation/ coaching skills
Relationship building
Problem solving skills
Financial awareness/cost control skills
Customer orientation and people skills
Change agent
Excellent verbal and written English communication skills
Results focus
Computer literacy (MS Word, Excel, Power Point) and functional systems
Time management skills
Negotiating and influencing skills
Planning and organising skills
Resource utilization skills
Information processing skills

Attributes

Effective communication
Technical expertise
Stakeholder relationships
Flexibility and adaptability
Drives results
Organisational awareness
Ethics and integrity
Collaboration

Additional Information

Position based in Accra, Ghana. Applicant will bear their own cost with regards to immigration (work permit, visa, accommodation, transport) if not Ghanaian.

This applies to all internal and external applicants.

—oOo—

System support: Cebilenkosi@flysaa.com

Click here to apply

All the best with your applications.

The post SAA International Opportunities appeared first on Vacancies with Collen.

SAA International Opportunities

Duty Officer – Lubumbashi

Duty Officer – Ghana

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