Santam Recruitment: Motor SOS Agent X2

Santam SOS has a great career opportunity available for a Motor Contact Centre Agent who will be based in Parktown

Closing date: Ongoing

Location: Johannesburg

WHAT WILL YOU DO?

The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting Brokers/Clients (Internal /External) with claim enquiries via various contact mediums.

This role will also include the following:
· Answering inbound calls and register claims telephonically including emergencies and Value-Added Services.
· Follow compliance regulations for registration of claims that are not on the system, by creating an Incident and advise client of the disclaimer
· Natis checks/PDP checks/premium validations and various query types

KEY RESPONSIBILITIES

· Telephone Management
· Being professional and answering the phone promptly always
· Screen calls and manage incoming queries and complaints to client satisfaction and ensure that they are answered and resolved within stipulated time frames
· Process STP (Straight Through Processing) claims
· Registration and loading of claims as per systematic requirements governed by the policy terms and conditions

· Servicing our clients including: general routine calls, adherence to prompt responses on all verbal and written correspondence, general queries and claims management, monitoring and reviewing your dashboard daily to action tasks in a prompt and efficient manner and relationship building
· Ensuring performance standards are met against KPI’s and KPA’s
· Be flexible and available as and when needed
· Attending all training schedules as required

QUALIFICATIONS AND EXPERIENCE

· Matric
· Minimum of 3 years’ experience in Short Term Insurance essential preferably claims
· Preferred candidate to be bilingual (English and Afrikaans)
· Excellent computer literacy – MS Office and Santam systems
· Strong client service orientation

SKILLS AND KNOWLEDGE

· Insurance process knowledge
· Success in working with cross-functional groups both internal and external to the organization.
· Excellent communication both verbal and written
· MS Office and proficiency with Santam systems and processes

· Trauma handling skills
· Computer literacy
· Attention to detail and accuracy
· Problem solving skills
· Negotiation skills

COMPETENCIES

· Drives results
· Deciding and initiating action
· Collaborates
· Client focus

· Flexibility and adaptability
· Action orientated
· Situation adaptability
· Optimises work processes
· Emotional intelligence
· Critical thinking
· Curiosity with creativity

CLICK HERE TO APPLY

The post Santam Recruitment: Motor SOS Agent X2 appeared first on Scholarly Africa.

Santam Recruitment: Motor SOS Agent X2 Santam SOS has a great career opportunity available for a Motor Contact Centre Agent who will be based in Parktown Closing date: Ongoing Location: Johannesburg WHAT WILL YOU DO? The Contact Centre Agent will fulfil duties such as registration of claims, loading of Insurance and Value-Added Services claims, assisting …

The post Santam Recruitment: Motor SOS Agent X2 appeared first on Scholarly Africa.

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