SASSA: Extended operating hours, new Spar collection sites and more to know

In a bid to help grant recipients change payment methods before Gold Cards stop working, SASSA has introduced some changes in services offered to them.

From extended working hours to the inclusion of Spar retail stores as collection sites, more beneficiaries will hopefully do the switch on time. Here’s all you need to know if you are still using the SASSA Gold Card.

SASSA GOLD CARD REPLACEMENT DRIVE

Minister of Social Development, Sisisi Tolashe, has been doing oversight visits at some of the SASSA offices and Postbank card replacement sites in Cape Town.

In a statement issued on 24 February 2025, SASSA stated that beneficiaries will still be able to replace their Gold Cards after the deadline.

“More service points are being added across the country to help you exchange your cards faster, including mobile offices in rural areas.

“After 20 March 2025, the Gold Cards will no longer work. But you can still apply for and receive your Postbank Black Card,” read the statement.

NEW COLLECTION SITES AND EXTENDED OPERATING HOURS AT SASSA

The agency revealed in another statement that certain Spar stores will now be having collection sites that beneficiaries can visit. This is to help increase the number of collection points for beneficiaries to be able to replace cards before 20 March.

Also, it has extended the Social Grant Payment System operating hours. There will also be additional SASSA employees to help grant beneficiaries and reduce the long queues.

“Two SASSA employees will be assigned per site to assist with managing queues. Including providing expedited services for older individuals and those who are frail.

“The Social Grant Payment System’s hours will be extended to allow for extended time of capturing requests of change of payment methods.

“This means that the SASSA System will be operational from 6:00 until 19:30. During the week and weekends included until the month of April 2025,” SASSA said.

Postbank also shared in a statement information on locating stores to collect Black Cards. It said it has improved its USSD line. SASSA beneficiaries can use it to find a collection site near them. The number to dial to locate one is 120355#.

DO YOU THINK THESE CHANGES WILL HELP BENEFICIARIES?

Let us know by leaving a comment below, or send a WhatsApp to 060 011 021 1.

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