Standard Bank Botswana Jobs

To apply, click on the link at the end of the posts and all the best with your applications.

Manager, Relationship

Job Description

To grow and retain client relationships as per allocated segment/sector portfolio (e.g., Commercial Banking, Agribusiness, Public Sector; and Africa China Banking). To execute on the segment/sector offering, related toolbox(es), initiatives and activities aimed at optimising both client experience and profitability for the bank.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce
Type of Qualification: First Degree
Field of Study: Finance and Accounting

Experience Required
Relationship Banking (Client Coverage)
Business & Commercial Banking
5-7 years
Relationship management experience as a Business Banker or Relationship Manager. Experience in dealing with customers at all levels. Significant product knowledge including specialised products and financial structures. Experience in budgeting, forecasting, cost control and client financial analysis. Experience in preparing and motivating Credit applications is essential.

Additional Information

Behavioural Competencies:

• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Making Decisions
• Providing Insights
• Pursuing Goals
• Showing Composure
• Taking Action
• Understanding People
• Valuing Individuals

Technical Competencies:

• Economic Capital Management
• Financial Acumen
• Process Governance
• Risk Identification
• Risk Reporting
• Risk Response Strategy
• Risk/ Reward Thinking

Banker, Universal (Francistown)

Job Description

To take demand from personal banking customers (including Private and Prestige segments) and SE Lifestyle customers for any banking matters ranging from product questions to customer account activities, as well as personal and business account opening, whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

Qualifications

Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required
Client Coverage
Personal and Private Banking
5-7 years
Relevant FAIS qualification coupled with FAIS experience and operates without supervision. Previous experience within a branch banking or contact centre environment with good understanding of bank processes, policies and products.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Producing Output
• Providing Insights
• Showing Composure
• Understanding People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Analyst, Card Merchant

Job Description

The Merchant Onboarding Specialist (Tech) and Business Development roles work collaboratively to manage the onboarding and ongoing support of merchants accepting card payments, ensuring seamless integration and long-term success. The Merchant Onboarding Specialist (Tech) handles the technical aspects, including configuring POS systems, payment gateways, troubleshooting, and ensuring compliance with security standards like PCI DSS. They also provide training, manage legal risks, and collaborate with IT and operations to improve payment solutions. The Business Development role focuses on acquiring new merchants, maintaining strong client relationships, and driving growth through customized payment solutions. This includes monitoring key performance indicators, managing documentation and compliance, and staying informed about industry trends. Both roles are integral to enhancing merchant satisfaction, identifying new sales opportunities, and supporting the bank’s efforts to expand its merchant base while ensuring security, compliance, and efficient payment processing.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Systems

Experience Required
5-7 years

Technology & Architecture

• Collaborating with IT and operations teams to implement new features and services.
• Troubleshooting and resolving technical issues related to payment processing, POS devices, and online transactions.
• Overseeing the technical infrastructure that supports card payments (e.g., POS systems, payment gateways).
• Troubleshooting and resolving technical issues related to payment processing, POS systems, settlements, and online transactions.
• Utilise Management Tools aligned to agile ways of work to keep record of assigned tasks using dashboards to track the desired quality metrics.
• Execute the service agreed levels, document, and store results to create a portfolio of evidence thereby enhancing traceability.
• Set up and agree upon defect SLAs per priority, to align and manage expectations across the team and ensure focus is directed according to criticalities.
• Engage in team collaboration sessions and other Agile ceremonies to facilitate teamwork and cohesion.
• Plan test scenarios, acceptance tests and test criteria using the available artifacts, in collaboration with the involved stakeholders and/or team members to ensure that the requirements are validated with sufficient test coverage.
• Conduct test environment pre-checks and readiness assessments so that risks and issues may be identified and raised.
• Raise and escalate defects associated with the test cases. Conduct investigations into defects to establish the impacted downstream system and assign the correct development resource.

Product

• Assisting merchants with troubleshooting issues or disputes related to transactions and merchants’ devices.
• Providing training to merchants on how to use the card payment systems.
• Identifying new sales opportunities to grow the Bank`s merchant base.
• Establish and maintain strong relationships with newly onboarded merchants to foster long-term partnerships.
• Follow up on action items, alerting manager of any concerns or delays.
• Track and monitor the identified goals and metrics, alerting superiors to areas of concern or under performance.
• Communicating updates, new product features, or changes in service to existing merchants.
• Ensuring compliance with industry regulations and bank policies.
• Working with merchants to help prevent fraud and reduce chargeback rates.
• Monitoring key performance indicators (KPIs) for card acquiring operations, such as transaction success rates, settlement times, and customer satisfaction.

Risk, Regulatory, Prudential & Compliance

• Provide input into partner service level agreements/standards for all value-added services, technology, and interdepartmental agreements, for drafting and implementation by direct superior.
• Ensuring compliance with anti-money laundering (AML) regulations and other relevant laws.
• Drafting and reviewing contracts with merchants, card networks, and third-party providers.

Additional Information

Behavioural Competencies:

• Checking Things
• Documenting Facts
• Embracing Change
• Examining Information
• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Pursuing Goals
• Resolving Conflict
• Showing Composure
• Team Working

Technical Competencies:

• Legal Knowledge
• Managing Promotional Items
• Product Knowledge (Business Banking)
• Product Related Systems (Business Banking)
• Quality Assurance
• Risk Identification

Banker, Transactional

Job Description

To lead client engagements and client business plans for an allocated portfolio of multiple clients in a single location, to provide multiple flow solutions within a single solution set (i.e. Cash, Trade or Investor Services (IS)) and a single solution in another solution set to maintain revenue and ensure client and solution satisfaction.

Qualifications

Type of Qualification: First Degree
Field of Study: Business Commerce

Experience Required
Sales
Transaction Banking
3-4 years
Articulates the Transactional Banking value proposition in a compelling fashion. Closes the deal within the scope.

3-4 years
Demonstrates and applies knowledge of the macro landscape to better inform client identification and planning

3-4 years
Identifies improvements and applies them to ensure that Sales processes are simplified

3-4 years
Integrates the client ESG imperatives into engagements, performance measures and client planning

3-4 years
Partners closely with solutioning and other teams to ensure that the evolving client context is influencing solutions

3-4 years
Works with and across teams to ensure that the client experience is realised. Works with teams to make sure that client processes, people and technology delivers what clients want

Additional Information

Behavioural Competencies:

• Articulating Information
• Developing Expertise
• Interacting with People
• Interpreting Data
• Making Decisions
• Producing Output
• Providing Insights
• Resolving Conflict
• Seizing Opportunities
• Showing Composure
• Team Working
• Upholding Standards

Technical Competencies:

• Client Business Case
• Client Retention
• Cross and Up-Selling
• Industry Knowledge
• International Market Knowledge
• Local Market Knowledge
• Product Development
• Risk Management
• Value Identification

Click here to apply

We wish you all the best with your applications.

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