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Sun International Jobs

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Gaming Technician

Job Purpose

Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.

Education

  • N5 National Electronic Certificate (light current) with relevant experience or
  • S2 or National Electronic Diploma (light current) or equivalent qualification

Experience

  • 1 year experience as a technician will be an advantage
  • Experience in the gaming industry is preferred

Skills and Knowledge

Core and Personal Behavioural competencies:                        

  • Analytical skills
  • Problem Solving
  • Collecting Information (listening; asking questions)
  • Dealing with Customers
  • Checking
  • Following Instructions
  • Emotional resilience
  • Presentable

Technical / Proficiency competencies:

  • Gaming Component Knowledge
  • Gaming Component Servicing & repairs
  • System auditing& investigations
  • English verbal communication skills
  • Proficient computer skills

Key Performance Areas

Gaming Product

  • Refer to the work output task register for detailed tasks
  • Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, iView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video
  • Record and prioritise all job cards
  • Move and place EGMs
  • Configure gaming equipment
  • Knowledge sharing on gaming products
  • Writing technical manuals as per operational requirements

Gaming Technical Standards

  • Clean-up move location
  • Keep workshop tidy and safe
  • Clean, store and secure equipment

Customer Service

  • Investigate and resolve customer disputes
  • Provides accurate guest information including promotional information
  • Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treat with respect at all    times
  • Guest Interaction and Service
  • Contact suppliers for technical support where relevant

Audits and Investigations

  • Auditing and investigating (Refer to the work output task register)
  • Jackpot exceptions
  • Count variances
  • Machine performance checks
  • Other auditing as per operational requirements
  • Reports variances and make recommendations
  • Communicate and follow-up to ensure all corrective actions are implemented

Reporting & Administration

  • Analytical Reports: (Including but not limited to)
  1. Shift reports
  2. Month end Feedback reports
  3. Note acceptor reports
  4. Card acceptance reports
  5. Power Supply voltage reports
  6. Suspicious meter movement reports
  7. Card update failures
  8. Network stats checks
  • Captures relevant data
  • Ensures RGP information is displayed

Scheduling Administrator

Job Purpose

The Scheduling Administrator will be responsible for compiling schedules of hours in various operating areas across the business operations in line with business levels and approved operating standards; as well as the auditing of exceptions and reporting on operating hours for the various areas, with the aim of improving productivities and containing staffing costs, in line with legislation and regulations

Education

Grade 12

Skills and Knowledge

Core behavioral competencies

  • Taking action
  • Controlling
  • Integrating with business operations
  • Dealing with Challenges
  • Collecting information
  • Analysing
  • Maintaining composure

Technical / proficiency competencies

  • Written and verbal communication skills
  • Proficiency in MS Office, intermediate Excel skills
  • Statistics
  • Working with graphical and numerical data
  • Productivity / Staffing ratios
  • Understanding of Resort Products and processes
  • Understanding of hospitality standards and processes
  • Proficiency in Kronos

Key Performance Areas

Business / Staffing Data Consolidating & Reporting

  • Prepare a weekly schedule for assigned operating areas using the scheduling database
  • Co-ordinate and provide support in implementing scheduling initiatives arising from analyses on how to optimise staffing levels in line with business levels
  • Balance business needs and employee hours in the system to provide schedules that minimize total labour hours while maintaining service standards
  • Adjust schedules per Policy / Procedure as needed based on attendance levels, special events, call-ins, and other factors
  • Work with departmental management to ensure employees are scheduled in the correct roles and monitor and highlight “uncleared” exceptions in the system based on attendance
  • Consolidate data and report on labor information for the company Flash report including balance of hours worked.
  • Compile and update departmental rosters forecasts and rotations in line with business trends.
  • Provide reports and highlight variances to Scheduling Specialist and managers as needed
  • Maintains confidential information and protects employee data
  • Assist with time and motion studies carried out to determine acceptable staffing ratios
  • Compile productivity reports on a weekly basis in line with staffing ratios per business unit area

Staffing System Hygiene

  • Provide information and update records relating to employee information, account codes, position codes, skill codes, pay rates, and account numbers.
  • Conduct regular system data review, making any necessary adjustments.
  • Provide input to payroll software and troubleshoot any system issues.
  • Report and follow-through to resolution on any system challenges to IT / system provider.

Stakeholder engagement

  • Respond to questions posed by management and team members relating to scheduling and various labour standards.
  • Maintain back-up records and reporting relating to hours, productivity and efficiency of workforce scheduling.
  • Provides feedback on productivity challenges
  • Work with internal stakeholders (finance, HR, and security) on a continual basis to ensure employee scheduling meets business requirements within approved standards and process guidelines
  • Escalate any non-conformance issues and discrepancies

F&B Manager

Job Purpose

Main Purpose of the Job
Responsible for the effective day-to-day management of Food & Beverage operations (including restaurants, beverage operations and food and beverage service in the casino operations), with specific regard to:
• achieving profitability in specific outlets
• improving of standards of operation
• maximising customer satisfaction
• facilities and product maintenance and enhancement
• ensuring all F&B operational efforts on the casino floor achieve the F&B strategy and objectives

Education

Education, experience, and competencies required.
• Grade 12
• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
• 9-10 years in the food and beverage industry of which at least 5 years are at a management level
Core behavioural competencies Technical / proficiency competencies
• Motivating others / gaining co-operation
• Decision-making
• Training; coaching; keeping abreast of new developments in field
• Analysing / Diagnosing performance of the outlet / product performance
• Reviewing – Assessing feasibility; assessing compliance; efficiencies
• Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
• Controlling people and non-people resources
• Influencing & negotiating skills
• Food & Beverage Cost and revenue management
• Food & Beverage Product Knowledge
• Financial management
• Team Planning
• Operational Management
• Product Analysis & Development
• Stock control
• Intermediate Computer Skills
• Micros / Opera is preferred
Scope and limits of the job
• Manages multiple teams that services guests visiting the business unit. Prepares and controls a budget for multiple food, beverage and conferencing outlets within the business unit
Certifications/Accreditation/Registration/Licenses
• Meet all requirements for a gaming license and FICA.
Work Condition & Special Requirements
• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids)

Key Performance Areas

Key Performance Areas
F&B Strategic Planning
• Understand the Group F&B strategy and align Unit F&B strategy
• Develop strategic objectives for the Unit’s F&B deliverables
VACANCY
• Facilitate the project management and achievement of milestones of F&B deliverables
• Direct F&B product analyses and benchmark with leading F&B trends
• Identify and investigate new F&B opportunities for the property
• Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels
• Communicate with all relevant Stakeholders internally at a unit and Group level and externally
• Manage and allocate people and operational resources
• Facilitate marketing plans relative to promotions and strategies
• Align strategies with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
F&B Revenue Optimisation
• Establish revenue targets per outlet to track performance on a daily basis
• Develop business action plans and promotions to capitalize on revenue and drive incremental revenues.
• Leverage off suppliers to drive value add promotional activity
• Oversee the count for the shift as per ICS (when required)
• Manages count and drop procedures as per the ICS.
• Authorise and audit records and filing of documentation.
Product Development
• Complete a competitor analysis of food, beverage and conferencing products in property catchment areas including pricing comparisons
• Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
• Provide product rationalisation on a regular basis or as required
• Motivate new product enhancements
• Budget and direct the implementation of approved projects
• Measure ROI and performance on a regular basis
• Share unit successes with other operations
F&B Standards and Governance
• Oversee F&B standards and processes at a unit level
• Integrates Group standards into Unit Operations
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate
any financial risk to the business. All staff in F&B to adhere the policy and procedures
• Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
• Drive a waste management culture and ensure all staff are trained.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these
People Management and Development
• Lead and motivate F&B employees and promote positive working relationships, direction and support
• Lead and oversee departmental communication ensuring employee and management interaction
• Measure and develop strategies to enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills
shortages, succession plans, talent management
• Ensure competent levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan to build the future food and beverage talent pipeline
• Performance Manage and coach reporting managers to ensure KPA’s are achieved
• Manage employee relations within the F&B function (monthly meetings with Union – formalised, minuted, issues
addressed).
Financial Management
• Budget forecasts & control
• Motivate and manage Capex requirements
• Complete Cost of Sales reports including
1. Theoretical COS per outlet for food & beverage respectively.
2. Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in
a position for the theoretical to be system generated.
3. Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the
system MC or IFS to ensure accurate food theoretical.
4. Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
5. Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes
variance reports to manage underperforming outlets in relation to COS
F&B Promotions and Marketing
• Liaise with Marketing to drive banqueting sales and marketing and promotional F&B activities
• Build collateral with marketing to position promotions to the external market
• Conduct post-mortem and analysis of promotions
• Calculate ROI
Reporting
• Consolidation monthly Financial Reports for the entire food and beverage operation including consolidated views of:
• Salary forecast vs actuals – salary monthly forecast to be based on rosters. Track and monitor salary cost in relation to revenue achieved daily and make adjustments throughout the month to bring salary cost in line as a
percentage of revenue.
• Absenteeism – actively manage and report on absenteeism in line with company policy, rules, and regulations
• Productivity – Covers per hour/drinks per hour needs to be monitored daily to ensure staff are operating at the
required level to achieve and exceed budgeted revenues with remedial action taken when not tracking on target.
• Sales targets – report on variation to set sales targets in line with staff productivities and revenues. Report on
remedial action taken when targets not met.
• Labor brokers – report on the use of labour brokers and various against productivities
Customer Relations Management
• Develop a CVP in line with the unit strategy and marketing / guest feedback
• Deal with any escalations / complaints
• Frequent Interaction with guests (especially VIP’s)
• Supports VIP services in various initiatives i.e. functions, events
• Communicates customer standards to department for implementation
• Monitors customer standards and addresses gaps
• Be present and provide management support in F&B outlets and operation when required
Stakeholder Relationship Management
• Attends meeting as per schedule
• Informs department / staff of information required to perform the duties and restaurant operation effectively
• Communicates department’s objectives, standards and operating procedures to internal and external service
providers as per SLA
• Communicates any special guest requirements or events to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance and challenges within the restaurant
• Maintains regular communication with all relevant stakeholders with regards progress, issues, changes, etc.
• Provides feedback on operations to Group F&B on initiatives, performance, concerns, etc.

Job Complexity
Planning
• Short term planning involves conducting the planning of activities to meet and optimise new business targets and growth in customer spending within the unit;
• Organise, plan and prioritise tasks to ensure that work gets done profitably and efficiently;
• Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements
Decision Making
• Apply business acumen and sound common sense to the overall management of food & beverage outlets and teams;
• Monitor changes in the food and beverage environment and is quick to act upon potential opportunities;
• Consider all the facts, options and possible outcomes prior to making decisions;
• Analyse and diagnose outlet performance issues in order to maximise or leverage the strengths of the team in a competitive environment;
• Able to makes sound decisions within procedural parameters and provide appropriate motivations where necessary.
Problem Solving
• Deal with diverse problems in own area, using judgment and discretion to resolve them;
• Provide information and make recommendations regarding products and services that will meet customer needs;
• Suggest initiatives to increase penetration of customer base; · Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations;
• Solutions should be profitable and ensure the correct customer behaviour in terms of product usage;
• Arbitrate / resolve difficult customer complaints and/or issues / disputes.
• Optimise and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering;
• There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view of constantly improving productivity and profitability.

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All the best with your applications

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